A bizarre experience with this company. I've had 2 boxes when paid for 4 (constant emails about delays). I've cancelled now which was a faff in itself. What you pay for is the novelty. The items aren'... Voir plus
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Lisez les avis des autres
I have only had 2 boxes so far, but found the correspondence and updates good so far. Exciting to see the different treats in the box. Just upgraded to the premium box, and they replied straightaway.
Brilliant gift, gave my daughter a year subscription for her birthday last year, it’s been great, good value, variety and a chance to try different things, she has kept all the booklets saying what s... Voir plus
I first subscribed 3 years ago for my friend's birthday gift. She loved it and was happy with the contents each month, however the boxes were always delayed. The payments were taken, then shipping i... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
A monthly box of snacks from around the world.
Coordonnées de contact
128 City Road, EC1V 2NX, London, Royaume-Uni
- help@snackverse.com
- snackverse.com
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 41 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Dont subscribe, you can't cancel
Dont subscribe. Boxes are delivered as promised. There is no problem with that. Most of the snacks are ****. I wanted to cancel on after my second box but guess what? They don't let you cancel on the website. You can't remove your card details from the payment methods. If you can't cancel and want to get rid of, just get an account from revolut, monzo etc and generate a virtual card, add it, remove your existing payment method and then you can delete your virtual card from the banking app because snackverse wont let you remove it. If you havent signed up yet, stay away.
DO NOT sign up
DO NOT sign up. Another scam company that give the impression of a small business but work the same scam tactics that make it impossible to cancel.
A whole experience
I've used snackverse for around 3 months now with the original box. Just upgraded to the premium. It's a whole experience for me and my 6 year old. We guess the country, reveal the country try, learn key words and then taste and rank all the items. I've always had speedy responses when speaking to the team. Thanks
Non-existent customer service
Awful company. The changes to the law can’t come quickly enough for companies like this that make it easy to sign up - but virtually impossible to cancel.
Customer service is non-existent. Their “auto-reply” says it takes them 2 days to reply, but if you get a response within 4 days you’ll be lucky. When you get a response it’s a copy and paste from an outsourced centre. Maybe hire more staff if you’re trying to operate a reputable company?
As for the products: overpriced for what it is
**************SCAMMERS****************
**************SCAMMERS****************
Do NOT give any money to this company. They have blocked me from their Facebook page and are deleting all comments by subscribers telling the truth! They have been served with a winding up petition by HMRC for unpaid tax debts and their court case will be held on 23rd September 2026. They have the audacity to still keep touting for business, offering flash sales when they are being threatened with insolvency and STILL taking money from loyal customers and there are customers posting on various sites that the company are refusing to cancel subscriptions when emailed and asked to do so. Do NOT give them any money.
Ordered the “premium” - Damaged
Ordered the “premium”, and selected the option that it was a gift.
Received ordered but packaging was heavily damaged so much couldn’t give it as a gift. Contacted snackverse and sent pictures, heard nothing for a few days now.
Wasted £25 and now have to buy another gift for my friend.
Would not recommend
Absolutely rubbish
Absolutely rubbish, I have been waiting 7 weeks for 1 box, they have taken 3 payments in this time. Delivery just states delayed with no timeframe attached and no matter how many times I email, they provide no updates. Cannot believe this is a functioning business. Had to call to cancel, as was unable to do this online as advertised. Very poor company - would never recommend or try again.
Not worth the money
Not good value for money
No packaging on the box so the “surprise” for my son was spoiled also as the other reviews state it’s not easy to cancel as it states on their page and u can’t cancel from your account u need to call them to cancel …. What company these days make u call to cancel ??? Just hope the phone call doesn’t cost a small fortune
Amazing way to travel the world!
Amazing way to travel the world without leaving your sofa.... Great snacks, great price and great customer service too
Easy to join, very difficult to leave
I subscribed and found the boxes a a nice little treat for the first few months, they then became very samey and then the price went up and I decided to cancel, which was not easy.
It does state on the website you can cancel your monthly subscription from your online account - you can't. I completed the contact from, no response received , then emailed and was told I have to call between 9am-5pm to cancel.
Very long-winded and frustrating process, I won't be using again.
I really dont recommend
I really dont recommend. Had 4 boxes the first ok because was half price. The things were good to try but I feel nowhere near worth the money at full price for what you get. Could easily pick up items from world food stores or surplus food stores which sell range of world confectionary very cheap for a lot less than paying for boxes. They also put in individual tiny sweets (between 1 and 3) thats classed as an item lol.
The box arrives very late so late the payment for my next box came out before previous box arrived. No schedule or updates.
Anyway I decided to cancel because of the above, went to FAQ which clearly stated cancel through your online account. I looked and the button wasnt there (apparently they remove it around payment date) so i emailed requesting to cancel. 3 days later got an email back saying i had to call them. I specifically looked at cancellation before starting the subscription because I am unable to speak properly on a phone. I tried the faq instructions again and this time saw the cancel button for it to just come up with a phone number.
This is extremely misleading and clearly a deceptive tactic to keep taking people's money.
I have ended up having to get in touch with my bank ans cancel reoccurring payments.
Not worth the money and not worth the hassle of trying to cancel
Have been charged for 2 boxes that have…
Have been charged for 2 boxes that have yet to have arrived have requested to cancel and get a refund still waiting on a reply.
If your thinking subscribing don't bother
Hit and miss
Boxes can be hit and miss and they also sometimes have missing items, some months you get a decent amount in the box and some others you don't
Also on some items they leave the price on them which i find a bit cheeky and lastily they increase prices without informing the customer
This company is in financial trouble
This company is in financial trouble - There is a wind up petition against them from HMCR Please do not order from this company
False advertising
Agree with some of the other reviews. Countries have all been European and variety is lacking. Was novelty at first but soon found the snacks are very similar. We stuck with it for 9 boxes hoping for something different. They put up the price and this month's box was the worst one yet, we didn't like anything in it so decided to cancel. Despite them advertising the subscription as "cancel anytime" when I selected to cancel it had me in a loop of pop ups trying to convince me to stay, eventually leading to a contact number with no option to cancel online. Very frustrating.
Snacks from around the World
Love opening the new box every month.
Always enjoy new snacks and the little pamplet that comes with the snackverse box- history recipes so informative.
Excellent value and no issue with customer service
Late, impossible to cancel
Every box is a month late so when you buy for a gift it’s just embarrassing. Then it’s impossible to cancel, there is no option on the website even though they say there is in FAQs. After 8 emails trying to cancel still no response or cancellation. Fun for a couple of boxes but lots of not nice items in there so it’s a waste buying.
Still waiting for our box !
Ordered our ‘August ‘
Box at the beginning of August. Now 13th September and no box yet. I emailed them and they’ve said they are there is a slight delay !!! No apology whatsoever. Not sure if they will ever deliver. Took the money 6 weeks ago but no box yet … very poor
I wouldn't recommend.
I wouldn't recommend.
Firstly I had the subscription for nearly 12 months, not once did in get a country outside of Europe.
Secondly, every box is just the same so 5 cheap wafers, a few loose sweets, a drink and crisps. Which is kind of what you expect, but you'd think they'd mix it up a little instead of me having about 50 chocolate wafers sat in my draw.
The problem seems to be that they just use European countries so everything is pretty much the same.
Also boxes are usually late, I ended up paying for 3 boxes before the first one even arrived, meaning when I eventually cancelled i still had 2 boxes awaiting shipping.
My first 2 boxes i thought it was worth it, held out for a new country maybe America, Thailand, Japan, Australia but nope just seems like they focus on the cheapest products from the close countries to keep cost down.
If they put the price up and mixed up locations/products id happily pay more.
But if you're expecting some unique snacks once a month you're best off somewhere else
Not good value
I honestly don’t think the SnackVerse subscription is worth the money. Even with a 50% discount, I still don’t feel like it offers good value for what you receive.
The snacks I received were very low quality, and unfortunately, many of them tasted cheap and disappointing. I was expecting a much better selection and overall quality for the price.
For me, the subscription simply isn’t worth it, even at half price. I wouldn’t recommend it based on my experience.
Also waited 2 months to get the box.
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