SnackVerse Avis 

I subscribed to SnackVerse expecting to receive my boxes within the advertised timeframe. Unfortunately, I have now experienced delays for two consecutive months.

For my July box, I was informed that shipping had been delayed because of a quality issue with one of the products, with shipping pushed back to 13th August.

I have now received another email regarding my September box, again explaining that a product had a quality issue and needed to be replaced. I have been told that shipping is now expected to begin around 14th October.

I appreciate that SnackVerse wants to maintain quality standards, but having significant delays two months in a row is disappointing and isn't the service I expected when subscribing.

I have therefore contacted SnackVerse to cancel my subscription and have asked them to confirm that no further payments or boxes will be taken or sent.

At the time of writing, I am waiting for their response. I will update this review depending on how the cancellation is handled.

First 6 months were good so decided to buy another 6 months which have been terrible,boxes almost a month late always excuses on why, Blame evri but when tracked they haven't even been collected yet. I'm now a complete box late. Trying to cancel is almost impossible. Avoid!! Countries all Europeon so not really any more variety then you can pick up from lidl or aldi on there special weeks.
The idea is great but over the past 4 months it's been complete shambles.
Save you money

I have now received 10 boxes from a 12-month SnackVerse subscription and, unfortunately, the experience has been disappointing enough that I will not be renewing.

One of the biggest issues has been the repeated delays. This is now the third time in around 20 months that I have received an email explaining that a box has been delayed. Most recently, I was told that my September box had been affected because an issue was identified with one of the planned products during the final stages of preparation. SnackVerse said they had decided to replace the item and place a new order, meaning dispatch is now only estimated to begin around 14 October. The email also talks about improvements being made to planning, sourcing and fulfilment to prevent delays like this in future, but after receiving similar communications on three separate occasions, it is difficult to have much confidence in these promises.

I have also been disappointed with the actual contents of the boxes compared with the way the subscription is advertised. The marketing gives the impression that you will receive unique and exotic snacks from countries around the world. However, across the boxes I have received, I have had nothing from outside Europe. For a subscription that promotes itself around the idea of discovering snacks from around the world, I feel the reality has fallen well short of what is advertised.

Customer service has been another major issue. I previously received a damaged item and had to exchange numerous emails before eventually being offered a refund of just 50p. I have found some of the responses from customer service incredibly frustrating, and at times they have come across as gaslighting rather than genuinely trying to resolve the issue being raised.

I wanted to give the subscription a fair chance, which is why I committed to the full 12 months. Having now received 10 of the 12 boxes, I feel I have seen enough to make a fair judgement. Between the repeated delays, poor customer service and the fact that the contents have not reflected the “around the world” experience being advertised, I will definitely not be renewing my subscription.

Good snacks, but honestly just unmanageable wait time. Every single month is delayed with no real explanation as to why. The last two months have been delayed by over 2 weeks because of a ‘quality issue’ with an item and they would ‘rather send the boxes late with full quality than send a bad item’ it’s just excuses at a certain point. I did really like this company but they really need to work on their efficiency with getting the boxes out when they claim they will. They’re supposed to be shipped from the 27-3rd of every month, and there’s been months where I’ve received last months box on the day the next months box is supposed to be shipped. It’s very disappointing

They generate your tracking number and do not send the parcel SCAM stay away. Have raised with trading standards

Was getting smaller box & middle size now changed to bigger box, exciting to get different pieces each mth ,not noing which country

God fed up of having to constantly email them to see when my “snack box” would be sent out as they would never be sent on the dates described on the website.
Most of the time the boxes that did come would arrive very late.

Had to ring up and cancel over the phone, which was simple enough once I managed to get through.

They currently have charged me for two boxes, the August box you should receive in September. And a September box you should receive in October.
It’s the 28th of September and I’m yet to receive the August box, with just receiving another email saying that they messed up again and forgot to sent it and how incredibly sorry they are after about a string of 10 emails which I have had to take the initiative in.

Ordering a box of snacks to arrive at your door shouldn’t turn into a part time job ensuring they arrive. It should be convenient and relatively seamless to make it enjoyable and feel like a fun thing to anticipate in.
Snackverse has not been enjoyable for me. Hence the time taken to write a review. Avoid if you don’t want to waste your money.

Terrible done this since June and every box is atleast a month last with me having 2 months worth of orders waiting to be dispatched in the end I canceled that wasnt easy you end up needing to call them to cancel its a total scam. They also put your subscription price up without letting you know.

AVOID! Companies like this are the reason the law is changing around subscription traps. They put the prices up without telling you (this is illegal) and they make it almost impossible to cancel. Please don't fall into their trap! Honestly, just use the money for something else fun, this lot are scammers.

We really liked receiving these boxes, but after more than a year it was time to stop. The cancellation feature has been removed from the website and when I contacted customer services in writing I was told it wasn't possible to do so without calling. I work 9 - 6 and there is no out of hours option. Very poor of them. Of course I didn't get round to calling for a while which is what they hope for. It's a shame as I will now not recommend the product.

AWFUL COMPANY AVIOD.. got my snack box items missing and a can which was contaminated and they take your money each month and don’t give your money back .

Saw a lot of ads for snackverse on instagram and decided to give it a go! I’ve had a subscription with them for a few months now and would highly recommend. The boxes always have a good selection, it’s great. There were a few delays with delivery, but nothing major, so it didn’t really affect my experience.

Absolutely terrible company took pay.ent for August and September and have received nothing and today's date is 25 September.Starting to think its a scam ...avoid !!!

Snackverse have been great. I upgraded my box easily , even though I had a problem with my bank and the payment didn't go through straight away I emailed them and they tried again. I find the boxes fun and interesting and enjoyable. If you like trying new foods from different countries then give these guys a chance .plus it's a treat to yourself or family each month. 10/10 from me.

Brilliant gift, gave my daughter a year subscription for her birthday last year, it’s been great, good value, variety and a chance to try different things, she has kept all the booklets saying what she has tried. Only cancelled because it’s been a year and she wants a drum kit this year!
Thoroughly recommend for anyone who is just a little bit difficult to get for and the gift that keeps giving every month for as long as you subscribe!

I subscribed a few years ago but had to cancel due to the mail person refusing to deliver to my safe place. A few months ago I reinstated my subscription. The contents are good. A nice monthly treat, never had a snack I didn’t like and it’s a good opportunity to sample goodies I wouldn’t normally have access to.
I wanted to upgrade to the premium box so I emailed a query which was promptly responded to and the upgrade was completed over two polite, professional emails.

Very fun gift! Although the delivery was a bit late, it was worth the wait.

Had an amazing experience with SnackVerse- Every county was such a surprise and exciting. Millie was so helpful and an amazing credit to SnackVerse. Order from SnackVerse!

Dont subscribe. Boxes are delivered as promised. There is no problem with that. Most of the snacks are ****. I wanted to cancel on after my second box but guess what? They don't let you cancel on the website. You can't remove your card details from the payment methods. If you can't cancel and want to get rid of, just get an account from revolut, monzo etc and generate a virtual card, add it, remove your existing payment method and then you can delete your virtual card from the banking app because snackverse wont let you remove it. If you havent signed up yet, stay away.

DO NOT sign up. Another scam company that give the impression of a small business but work the same scam tactics that make it impossible to cancel.