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Lisez les avis des autres

Noté 2 sur 5 étoiles

A bizarre experience with this company. I've had 2 boxes when paid for 4 (constant emails about delays). I've cancelled now which was a faff in itself. What you pay for is the novelty. The items aren'... Voir plus

Noté 5 sur 5 étoiles

I have only had 2 boxes so far, but found the correspondence and updates good so far. Exciting to see the different treats in the box. Just upgraded to the premium box, and they replied straightaway.

Noté 5 sur 5 étoiles

Brilliant gift, gave my daughter a year subscription for her birthday last year, it’s been great, good value, variety and a chance to try different things, she has kept all the booklets saying what s... Voir plus

Noté 3 sur 5 étoiles

I first subscribed 3 years ago for my friend's birthday gift. She loved it and was happy with the contents each month, however the boxes were always delayed. The payments were taken, then shipping i... Voir plus

À propos de l'entreprise

  1. Fournisseur de produits alimentaires

Écrit par l'entreprise

A monthly box of snacks from around the world.


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

5 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 41 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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3,5

Tous les avis

(5 392)

1 735 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

Almost impossible to cancel subscription

You do get a good selection to try but very hit and miss with the boxes. It's almost impossible to cancel your subscription. I've had to update my card details to a dead account and remove my initial payment method, just to stop the boxes coming.
Bear this in mind when you're signing up.
A £12 box has cost me £90 because I couldn't cancel.

30 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Fumming I did the complicated end…

Fumming I did the complicated end subscription and they still take money and send me the boxes 3 months I’ve tried to leave them and they don’t stop I did all they instructed and yes another payment and another unwanted box on its way what a scam I just don’t know how to stop it

12 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Ordered the premium box & it was

Ordered the premium box & it was
AWESOME!! I got ‘Slovakia’ & it came with a booklet on the Country, History, Ingredients of each product & Puzzles. For a first time buyer it is honestly something I will look forward to FOREVER. Thank You Mr & Mrs Snackverse. You are Bang-Tidy.

11 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

May as well be a scam

They increase the payments after the initial month and then say it’s rolling out to customers gradually which is why the new price isn’t advertised in the website. Website states you can cancel anytime and easily, you cannot do this online and when you contact the help email to do this they say it can only be cancelled over the phone. Ridiculous company seem to do anything they can to just take peoples money. The boxes aren’t great for the money either. Don’t waste your time.

11 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

1st impressions

Just had the Slovakia box as my 1st one. Enjoyed everything so far. Very enjoyable trying what other parts of the world enjoy.

10 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Absolute scam

Absolute scam, we have to take your money and then say theyre shipping it never comes, contact them. Wait three days, generic email back saying their shipping, they never do, all of a sudden we are round in the next month they’ve already tried to take two payments for this next month and not deliver the first box….

11 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Ordered the July box which didn't…

Ordered the July box which didn't arrive until the middle of August. Wasn't happy with the quality of the box, so cancelled the day it was received. But because they were a month late delivering the first box they had already taken the money for the August box. Wouldn't refund this.and sent the second box out anyway. Forcing me to have a second box that I didn't want. I will point out that the cancellation was well before the second box had been dispatched.

11 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

My family have been having these boxes…

My family have been having these boxes for around 4 months now. We love them so much that we are upgrading to premium for our next box. Delivery day is always so exciting. My husband, my 3 kids and I all sit together and we read through the booklet and all try the different snacks together sharing our opinions, which is really wholesome and fun to do together. Would definitely recommend

11 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Still yet to receive my first box

Still yet to receive my first box, paid at the start of August and haven’t received it. Reached out to them and they said it would be posted between the 27th August and 3rd Sept - still not. Yet they have attempted to take the money for the next box
No
Updated unless I’ve chased and that takes a good few days . It’s a shame as my girls were looking forward to
It but I’ve asked for a refund waiting 6 weeks for a box isn’t acceptable especially
When they are taking money for the next before the previous has arrived

11 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Haven’t received my box for August

Haven’t received my box for August but been charged for September. The boxes are ALWAYS late. Don’t bother. I have a suspicion they may be in some financial issues due to companies house stating their accounts are over a year overdue.

11 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Dreadful

Dreadful! Avoid! Been a customer for 2 months. July's box was 3 weeks late. August's box has never arrived. No way to cancel on the website as described and customer service don't respond. Have had to cancel through my bank
Do not sign up!

10 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Ive had a subscription for 4 months…

Ive had a subscription for 4 months now. (Well ive paid for 4 months)

They take payment claim the boxes get sent in the last week of each month but they routinely do not even get shipped until about 3-4 weeks after you would expect them to. Ive genuinely never had one that has shipped on time. They have mostly taken the payment for the following month before they have even shipped that months one.
Its also incredibly hard to cancel it.

10 septembre 2026
Avis spontané
Noté 2 sur 5 étoiles

Great concept but missed the mark

I have been receiving these for over a year now. Never once had it been dispatched on time. Its always late and sometimes doesnt arrive at all. They then make you wait 2 weeks before sending a replacement box. Only every had European countries and they class 2 small sweets as 1 snack. Its a great concept but they have missed the mark completely. Im holding on until xmas in the hope we get a country outside Europe! If not then I will be cancelling my subscription

10 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

AVOID!!!

I ordered a box back in August, payment taken and box still not arrived, should have shipped at end of August!! Emailed numerous times and asked to cancel, still no response despite the 2-3 days stated for a reply. They replied telling me there was a delay with shipments whilst ignoringmy request to cancel.

They have had the audacity to take a further payment for another box today which is criminal given my instruction to cancel 2 daya ago! absolutely no way to cancel on the accounts page even though F.A.Q.s say you can!! I am livid definitely been scammed. Trading standards should be all over this company.

Updated ***
Managed to cancel by calling +443331887079

Too late apparently to do anything about the payment they took just today which is still illegal and against my consumer rights. They are a shady company.

What's the saying... a fool and his money are easily parted. Lesson learnt!!!

Further update****
Due to me not being able to cancel the last payment until I called them, I had one box due. SEPTEMBERS BOX!! 9th October and still no box, apparently some issue with an item in the box.. sounds like bullshit tbh. How are you emailing people on the 3rd October about a box that should have shipped. So glad I got out of this subscription. Just want what I paid £14 for. Awful company.

10 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Do NOT suSCAM ALERT: Over 20 days with NO delivery, illegal subscription trap & unauthorized chargesbscribe to Snackverse

Do NOT subscribe to Snackverse. They operate an aggressive subscription trap (dark pattern), take your money, and fail to deliver.

Here is my experience:

No delivery after 20+ days: I ordered my first box on August 19th. Over 20 days have passed and I STILL have not received it. Yet, they are already trying to charge me for a second month!

False claims on website: They explicitly state on their website that you can easily cancel your subscription anytime via your account settings. This is a complete lie. There is no cancellation button or option anywhere on the account dashboard.

Ignored cancellation requests: I formally requested a cancellation in writing via their contact form on September 4th. They claim a 2–3 day response time, but completely ignored my request.

Unauthorized payment attempts: Despite my cancellation notice and the fact that I haven't even received my first box, they attempted to force another charge on my card on September 9th.

Illegal cancellation barriers: When confronted, they refuse to cancel via email and demand that you call them—an illegal practice under UK Consumer Rights legislation for online sign-ups.

This business model is predatory, deceptive, and completely unacceptable. I have officially reported SNACKVERSE to Citizens Advice / Trading Standards and flagged their payment attempts with my bank as unauthorized under the Payment Services Regulations 2017.

Save your money and stay far away from this scam.

19 août 2026
Avis spontané
Noté 1 sur 5 étoiles

NIGHTMARE - I was approached by this company to…

I was approached by this company to receive a snack box in exchange for promo on my instagram account (I have over 15k followers). The box came & the snacks were fantastic (I got the original box) so I decided to sign up. What a MISTAKE! Each month a payment is taken and is a month behind in delivery. Theres no way to CANCEL the boxes even though when you follow the instructions to do so there's never a cancellation button. Yesterday my subscription increased from £13.99 to £14.99 with NO NOTICE. I emailed them & this was my reply: You’re absolutely right to notice the difference in pricing. While our Original Box is currently listed at £13.99 on our subscription page, the correct and updated monthly price is £14.99.
We recently made a small price adjustment across all tiers, including the Original Box. This change was necessary due to rising costs in sourcing snacks (especially international imports), packaging, and shipping 📦 all while continuing to deliver the quality and variety our customers know and love each month 🍫🌍.
That said, we're currently rolling out the updated pricing in gradual increments, which means that some customers may still be on the previous rate temporarily. In time, all subscribers will be transitioned to the new price.
Once all subscribers have been moved over, we’ll be updating our website to reflect the new pricing. This is why you may still see the old rate listed on the subscription page at the moment.
We really appreciate your understanding, and thank you for being part of the SnackVerse community.
This is not just unlawful but shocking on many levels. The price is still listed as £13.99 on their advertising and web page. So some people are being charged more than others.
The snacks have greatly gone downhill from my first box sent as a colab box. Last month I got two lots of multickack biscuits which in no way is fair considering the cost I get charged for FULL SIZED SNACKS.
I've requested to cancel my subscription and had radio silence. Im expecting this to turn into a nightmare to cancel - please DO NOT SUBSCRIBE TO THIS SCAM RIP OF SUBSCRIPTION.

9 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Ridiculous company

Ridiculous company. Delayed boxes with no communication.
When emailing they gave me a new date, which then came and went - further emails were non-commital with dates.
Was unable to cancel subscriptions on website therefore emailed them TWICE with no response. They then charged another subscription AFTER being instructed to cancel.
Now having to raise a dispute and chargeback with the bank as I no longer trust this company and don’t want to give them business when the act this unprofessional

4 septembre 2026
Avis spontané

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