SnackVerse Avis 

They have taken money out of my account and still no box has arrived

Ordered 2 weeks ago, no communication and nothing has arrived. Avoid.

Doesn’t arrive, won’t let you cancel subscription, don’t bother!

Please just avoid this company thought it was a great idea back in July paid for one box which was supposed to be received in Julythen charged me again for the august box i have received the first box still waiting on the second box as now its sept 8th and they tried to charge me for the third time even tho a haven’t received the second box

Signed up for the service in June, every single month my box has arrived late with little to no warning or explanation, just an apology and reassurance it wont happen again. It's the 9th September and I've received confirmation from Evri that my August box has finally been dispatched for delivery. You can bet theyre quick to take the money at the start of the month though!
I have asked for someone to call to discuss, but I am told they are unable and only communicate via email, which is very frustrating.
The boxes themselves are good fun and always contain a variety of delicious snacks, Snackverse just need to sort out their logistics as they are becoming incredibly painful.

These boxes are great, good fun and a tasty alternative. Be very aware though, I am 5 weeks now trying to get my subscription cancelled. They have taken yet again another payment and they are not getting back to me. Only sign up if your happy to keep the subscription going... for good? Who knows??

Great idea, poor execution.

Deliveries are often late/missed, and require chasing to receive them. The contents has become very poor in the last few months, where multi-pack snacks are provided, packaging is damaged, and who really wants 3 breakfast bars in a snack box?

To make matters worse, they make it impossible to unsubscribe, locking you in to continue receiving poor products at over-inflated prices. Very disappointed after a great first year.

June July Aug now September they have taken money from me.

Anyone wanting to cancel subscription. You can absolutely do it via email.

IF YOU NEED TO CANCEL / DISPUTE

Go to your online account under "My Subscriptions" and force the cancellation button through.

• Flood their email support directly and demand an immediate cancellation receipt.

GOOGLE SNACKVERSE EMAIL ADDRESS

Do not rely on their website form alone.

• If you see pending charges under names like snackverse #sv0202951 or #sv0197081, contact your bank immediately. Standard merchant blocks will not stop them because they dynamically rotate the numbers. This goes beyond a "system glitch"— it is a systematic circumvention of card security protocols. escalate this to your bank's fraud team and Trading Standards

THEY WILL TELL YOU TO CALL - SEND THIS . KEEP YOUR PAPER TRAIL. NO CALLS

GOOGLE EMAIL ADDRESSES FOR DIRECTORS

I am rejecting your request for me to call your helpline. Under UK consumer protection and subscription regulations, a business cannot mandate a phone call to cancel a service that was agreed to online. You cannot introduce arbitrary barriers to prevent a consumer from terminating a contract.My email constitutes an explicit, legally binding written notice of cancellation. Any further attempts to debit my account—whether under your main name or a modified merchant ID—will be treated as unauthorized fraud. Process the cancellation immediately via your backend system and drop the pending
authorization.

I demand that an executive officer immediately overrides the standard support queue and instructs your payment gateway to drop the active authorization hold for reference (your ref num) within 24 hours.

Ble advised that if written confirmation of this authorization refund is not received within 24-hours, a comprehensive log of this identifier manipulation will be appended to my open file with Action Fraud

Charged for August box, and now September box - not received a single box yet. All they seem to care about is getting your money. Do not buy from them.

Got my daughter a subscription for her birthday and she loves it. The last box was late, but they kept us updated throughout.

Boxes are ok, probably not worth full price. The issue I have is that it’s really difficult to cancel. The website states you can cancel from your account page, but this isn’t possible. I emailed to cancel and was told that this was only possible over the phone. They are only open 9-5 Monday to Friday

Take payment but dont send boxes trying to speak with them is a nightmare! Cant cancel online either! Im still awaiting August box now they have taken money for september AVOID AVOID AVOID!!

I ordered this box in good faith, believing it would be a fun experience.

Immediately, I was charged twice and received only one box, but put this down to personal error as I had started a subscription and then restarted it from scratch on a different device. Nonetheless, I emailed SnackVerse to see if there was any way to get either a refund or a second box but received no reply.

The following month, I was again charged twice but received two boxes, so was able to sell one to my brother. I attempted to cancel my subscription following the instructions on the website but found that the mentioned cancel button does not exist.

Once again I emailed the company, stating that I would block any further transactions via my bank, and this time received a reply stating that my subscription had been cancelled and that I would not receive any further charges.

Imagine my surprise, then, when about 20 minutes prior to this review, I get a notification from my bank that £13.99 has been taken by SnackVerse.

I have emailed them once again but I do not expect any helpful reply.

Stay well away if you value your time, money, and sanity. I would rate 0 stars if I could.

Seems a scam, signed up last month for the August box… it’s now almost the 9th September and nothing dispatched

Zero communication and yet they have now already taken payment for the September box… probably get that delivered in April.

Scamsverse…

First box never arrived and tried taking the payment for the second.

Avoid

Had 3 payments taken from my bank, the first one 31/7 and still haven’t received any boxes. Really disappointed with the customer service.

Continually trying to cancel. Took another payment out today after cancelling 4 times.
Impossible to get through to. Emails acknowledged and will respond within a few days but they don't respond. Boxes sent out weeks after taking your money and to be honest they are rubbish and not worth the money. Avoid this company unless you want to be in a subscription yiu you can't cancel. Furious

Absolutely do not order anything from this company, complete grifters! When you start a subscription they tell you it gets delivered at the end of the month, then when the month goes by and nothing has happened they say their having problems and change it to the beginning of the next month then when that goes by and nothing, they just extend when it’ll get delivered on their home page over and over again. It now says between the 4th-8th and that’s a lie as nothing has changed on my order page. You try to complain and you just get an automated response. KEEP AS FAR AWAY AS YOU CAN, they’re basically just robbing people! Obviously can’t tell you what the snacks are like as I’ve never received a thing!

It has now been over a month since I placed my order, and it was never processed or dispatched. When I contacted them, I was given specific dates when it would be dispatched, but those dates passed and it was never sent. I still haven’t received my order. I would strongly warn other customers against ordering from this company. My experience has been extremely disappointing and feels like a scam.

Customer service is so bad! Some months they don’t arrive. Sometimes they arrive but weeks late. No explanation other than supplier issues or courier issues. Such a shame as had potential to be lovely. I bought 12 month subscription for my son for Christmas and maybe 2-3 I’ve not had issues with!