SnackVerse Avis 

When it’s good it’s good, but the last few months have been terrible. They keep charging me 2-3 times a months. They have taken another two payments over the last few days. I have emailed asking them to refund, and emailed asking them to cancel my subscription - THEY DO NOT REPLY! There is no way to cancel via my bank or on their website, there is no phone number to ring. I am furious and if it isn’t dealt with I will be reporting them to the financial ombudsman

I bought my nephew a yearly subscription for Christmas as he’s interested in snacks from other countries mainly south east Asia like Japan and china, as advertised, (which we still haven’t got). All the countries so far have been in Europe which is fine but therefore snacks can be very similar on several boxes.
Boxes are delayed EVERY SINGLE MONTH!!! Only once was I notified about it delayed due to issues of a product/the heat. Every other time I’ve had to chase it up myself and it’s very basic and blunt replies, no apologies, no amendments, no discount nothing! Boxes keep getting later and later and I’m now waiting for 2 boxes! The idea is great but the standard of service is not good enough, they’re quick to take payment yet say it takes 1 month to oganise the products, that’s not even including dispatch time and then time it takes the courier to give it you, boxes have also been damaged in the past. Needs better management and more variety of countries for quirky snacks as it feels I’m paying for the same things each month sometimes. One time we got a box full of liquorice (can’t remember which country), so if you didn’t like liquorice you was screwed.

100% I LOVE SNACKVERSE ❤️ im grateful 🙏 for what they do the subscription is really easy and to cancel is the same very easy to BUT WHY ON GODS GREEN EARTH 🌎 WOULD YOU WANT TO CANCEL?? Sometimes delivery can be a little bit slow but thats NOT a snackverse problem that's a postal service problem!! For somebody like me this is perfect 👌 as im not able to get to all the beautiful countries and get the snacks 🍫 and drinks 🧋 myself thats where snackverse is the best by bringing all the delicious 😋 treats right to my front door 🚪 ive been reading the reviews about snackverse and the comments are completely unfair how can snackverse help it if they're filling g your box to the brim and along the way whilst in transit a snack or 2 may get a bit broke or something like that or the box 📦 gets a bit dinted bcos its come a long way to get to each person and people are complaining about that! Your complaing becos ur box is too full!! And also complaing becos your box is a week or so late AGAIN thats a postal service proble NOT SNACKVERSE!! I think this service is brilliant and I will be continuing with my subscription and if they had a bigger box I would get that one as all my household loves all the treats and there is something for everybody in all these boxes 📦 YOU DO YOUR THING SNACKVERSE !!

Absolutely pathetic run company. Have now got three boxes on order which they keep taking payments for. No option to cancel on website. Phone number has mysteriously disappeared to. All you get is order processing. Trading standards needs to look into this company because they are an absolute joke.

Absolutely terrible company and communication. trying to cancel my order and get a refund since it’s been over a month now and I’ve not received one box. Yes they have taken the money and it’s almost time they will take the money again tried to ask them what’s going on got a small reply it should be out by the 3rd- 4th something like that and it’s way past that day now so I been trying for the past week to cancel and it’s almost like they can’t find my order because it’s still processing not heard a word from them yet since Friday starting to think this is some serious dodgy company be careful people because if I get charged again and have nothing delivered I’m reporting them .

Ordered over 2 weeks ago still nothing net even sent email to confirm and can’t get a reply from them

Although the product are good and unique, I have tried to cancel my subscription for 4 months and they still take money out of my account and send me their boxes I have now had to open a new account, and transfer all my payments and other bill to that account just so snack verse can't take any money from my account unfortunately it does not show as a regular payment ect so can't cancel through the bank beware as soon as you sign in you are tied and they will keep attempting to take money from your account

Ordered and after month they said that they send orders on 28.08- 03.09. It's already 05.09 and order keep showing "processing"

What started off as good has turned into sending parcels before payment and then continuous emails demanding payment. They won’t cancel. I Don’t want the boxes. Seen better in the local shops for half the price. Continually trying to take payment from two cards even though one has been removed. I don’t want this any longer. All the flannel about easy to cancel… don’t fall for it. Tell you to ring so they can ‘locate your account’ yet no problem emailing and taking out money.

I’ve cancelled – and even my FINAL paid-for box is delayed

Before anyone suggests that I simply cancel my subscription: I ALREADY HAVE. SnackVerse confirmed in writing that my subscription is cancelled and that the August box, which I have already paid for, will be my final box. This review is about that outstanding final box and the repeated problems I experienced before cancelling.

Every box I have had from SnackVerse has been delayed. What makes this considerably worse is the lack of proactive communication. Once again, I reached the point where the expected dispatch period had passed with no dispatch email, no tracking and no explanation.

I contacted SnackVerse on 3 September asking where the box I had paid for was. Only AFTER I chased them did they tell me there had been another delay. They have now said that August boxes will start shipping between 5 and 8 September.

Why was this delay not communicated to customers BEFORE they had to chase?

This is exactly the problem I have experienced previously. Boxes are delayed, communication is extremely poor, and I have repeatedly found myself chasing SnackVerse for goods that have already been paid for. With my first box, it genuinely reached the point where I questioned whether I was going to receive anything at all until I repeatedly pursued them.

I am deliberately not accusing SnackVerse of fraud, because I cannot know what is happening internally. However, as a customer, I find the pattern extremely concerning: money is taken, the expected dispatch period passes, no explanation is proactively provided, and I then have to chase to find out what has happened to something I have already paid for.

It leaves me asking a very uncomfortable question: what would have happened if I hadn't chased?

I have been patient. I have contacted them repeatedly. I have given them opportunities to resolve the problems. Eventually I had enough and cancelled.

And somehow, even after cancelling, I am now having to chase them for the final box that they have already taken payment for and explicitly confirmed I will receive.

A subscription service should not require customers to repeatedly chase a company just to find out where their paid-for products are.

My subscription is cancelled. I will not be renewing it. I am simply waiting for SnackVerse to fulfil the final order I have already paid for.

Potential customers can draw their own conclusions from my experience.

Subscribed to £23.99 box each month
1st box was delayed - Excuses given as to why
When did arrive was crushed and items damaged. Offered £1.50 off next box.

2nd box - August
Still waiting for delivery of ..... When emailed, there's another delay!

Very disappointed ☹️

We get the Original SnackVerse box for our daughter, and she absolutely loves it!
She gets so excited when the box arrives because she never knows what’s going to be inside. She loves the surprise of opening it and discovering all the different treats, especially getting to try snacks from other countries that she wouldn’t normally be able to find here.
It’s become a little monthly tradition for her. She enjoys tasting everything and then doing her own little vlog/review to send to her friends, telling them what she thinks of each snack. Spain this month!
It’s not just a box of snacks for her — it’s something she genuinely looks forward to and has so much fun with. It’s lovely seeing her so excited to try new things and share the experience with her friends.
Definitely a ⭐⭐⭐⭐⭐ from us!

Overall I'm happy with the boxes themselves, but shipping is unreliable, customer service is slow, and they make it difficult to cancel. I enjoyed the packages but would not recommend it for these reasons

Snack verse is really good I love a surprise in the boxes every month its really great for my kids to get a surprise box they love it 😀.

We love having snackverse premium boxes delivered every month, a little surprise for me and my family we love guessing what country we may have received.

I recently bought a snackverse subscription as part of my husband's 60th birthday gift. We really like guessing what country we have for the month and the variety of snacks provided. The information booklet about the country and snacks is also a nice touch. So far, very satisfied with the choices and happy to keep the subscription going.

The snacks were nice enough, although I thought not value for money, perhaps £3 of content for £8/month.
But my biggest complaint is that once you've signed up online, it takes a phone call before they'll cancel the subscription, and if I knew that cancellation required a phone call then I wouldn't have subscribed in the first place - it feels like they're making it difficult to stop paying them.

I had the mini box but have now upgraded to the standard one. Snacks are interesting and different and i look forward to receiving my box each month.

Kind and friendly staff member got what wanted done quick and easy

I've had 2 months of the Original size snack box (Spain and Portugal) and have really enjoyed trying new snacks my wife and I knew nothing about.
There is a good variation in the box, the 10 snacks have included a drink, crisps, chocolate, biscuits and sweets with some very interesting new flavours (fried egg crisps!) as well as some variations on names we already knew.
In all, we've really enjoyed the food and the booklet that comes in the box with information about the snacks is a fun read.
Thoroughly recommend the monthly subscription and looking forward to next month's arrival. Wonder where it will be from...?