Tech sofa Avis 1 191

Ordered a large series 8 corner sofa and it was built in November 2024. In the same month the wireless charger stopped working. Since then we have had nothing but problems. Heated seats stopped heating, recliner frame fell apart at the foot and the list continues.

An engineer came out and couldn't fix it. No communication from Tech Sofa to update me. I asked for an update. Nothing. I have WhatsApp'd and a lady that replies to these reviews WAS replying and agreed to swap for either the same or a different model. Then communication stopped. Another collegue then reached out by email and phoned that night as promised. He advised me that the series 8 has been discontinued so it was agreed we would swap for a series 5. It wasnt in stock but he would let me know in a couple of days when it was expected. I thought I was getting somewhere. Of course, I had to reach out again and was told expected March. I looked online and it said June. So I asked the question - should we expect delivery in June.

I have had no response since February and have tried multiple emails which have gone unanswered and the same with phone calls.

Now, tonight the control panel has stopped working and the sofa reclined and went down of it's own accord, so that has had to be unplugged.

We have send a final notice letter recorded delivery and as the deadline looms we have not had a reply.

As a tip for those buying or thinking of buying, don't. If the usual person replies to this review saying they've asked for more information it's a lie. They have all the information and they definitely don't reach out!

Save yourselves some time and stress and order an expensive sofa from elsewhere.

Had this about six weeks now and it's genuinely one of the best purchases we've made. Delivery was quick and the team were great. The electric recline is smooth, only needs 10cm from the wall which was a lifesaver for our living room, and the drop-down table with wireless charging gets used every single night.
Looks good, feels solid, and for under a grand nothing else comes close. Highly recommend.

Easy ordering, brilliant delivery, really nice and comfortable powered recliner chair, makes life more comfortable with the illness I have

Really happy with my new sofa. Really comfortable compared to my old DFS one. Great delivery service too, they set everything up and took away all the packaging.

Ordered a 2 seat and 1 seat delivered 1st April 2 lad's unpacked they didn't say a word I showed them were to put them they assembled them didn't show me how to work anything I signed the phone and they left

Italian Leather sofa is very cheap in quality where colour/dye is gone in 3 to 6 months and heat pads not working. Despite complaint raised 5 months ago, made 1 attempt to fix but nothing resolved. Even today I am left with all 3 heat pads ( 2 seater and 1 seater) not working and on top of that top layer (dye) is ripped off and looking ugly. This has happened to just 3 to 6 months old sofa. Can't believe that. Their service is also very slow despite the insurance I bought which is very expensive too.

(T6186)
Update 2
Disingenuous response from the company. They stated publicly that they would contact me, but they have not done so. They have also failed to reply to my emails.
I would strongly advise others to research this business carefully. I also believe my previous review have been unfairly removed.
Update
Interestingly, the company was able to contact Trustpilot within 30 minutes of me posting this review to request changes. However, over 24 hours later, they still have not made any attempt to contact me directly.
Original Review
The sofa was delivered around 11 months ago and initially everything seemed fine. However, after roughly 9 months it began sagging badly in the middle. It has now deteriorated to the point where the wooden frame can be felt through the cushions — something that should not happen on a sofa less than a year old.
I have attempted to contact the company multiple times over the past two weeks. I have sent two emails with no response. I have called and waited on hold for over 45 minutes on more than one occasion, only to hear a repeated “thank you for holding” message with no answer. I also reached out via WhatsApp and was advised to call — which I did — and again received no response.
At this stage, I have been unable to reach anyone through any communication channel. The lack of customer support is extremely frustrating and disappointing, particularly given the product has not lasted even a year.
I am also unclear on the structure of the business — whether products are drop-shipped or if they act solely as an intermediary — but the complete lack of accountability and response raises serious concerns.

Do not trust this company, ordered a sofa which I another was delivered in a timely manner (delivered jan 2025). Noticed the heating had gone on all 3 seats beginning of november (obvoiusly wasnt that ceatire wasnt used during summer so could have gone before that), was directed to contact via WhatsApp so did just that, took over a week to reply to each message, even when I replied straight back, finally sent someone out mid December and all they done was take photos, all they did was send the 'replacement parts' nearly 2 months later, once I messaged to say they they have arrived iv had radio silence ever since apart froma generic email to say to call as busy (which they send everywhere including through Facebook messenger which they was still actively posting on), went to dividebuy who I paid through who are trying to sort their end but obviously ignoring them aswell as they've heard nothing! I want my money back as no faith in this company anymore, i will be seeking legal advice! completely shocking ecperience

Promptly delivered. Kept informed at all times. Unwrapped and perfectly set up. Thank you .

Very fast delivery and very good communication

Easy ordering process, item arrived exactly 14 days later as stated, the delivery guys were on time & very pleasant.

sofa comfortable delivered well see how it goes

STILL AWAITING REPLY FROM TECH SOFA, THEY CONTACTED TRUST PILOT WITHIN A DAY OF MY NEGATIVE REVIEW TO REQUEST ADDITIONAL INFORMATION WHICH THEY ALREADY HAVE, HOWEVER THEY HAVE NOT CONTACT ME. I AM SEEKING LEGAL ADVICE AND HAVE CONTACTED TRADING STANDARDS
Email of complaint with attached photographs sent to Tech Sofa on 3rd March regarding series 5 large corner sofa received at the end of June 2025. Electric recliner and heat function broken, severe sagging on the seats with wrinkles and creases that have not came out even after being assured they would dissappear in a few weeks after installation but what makes this matter even worse is that this sofa is in our movie room, it only gets used on weekends, god only knows what state it would be in if it was sat on daily. We have also taken out the extended warranty, however, the sofa is still under warranty with Tech Sofa as it is not even a year old. I have requested they come and collect the sofa and refund my money as this is an extremely expensive sofa which was supposed to last years and years. Visitors to my home have literally commented on the sagging seats and cannot believe the sofa is just over 6 months old, it is literally heartbreaking in our brand new room!! I have been completely ignored by Tech Sofa, not even an acknowledgement, therefore, my only option is to contact Trading Standards and the Furniture and Home Improvement Ombudsman to report Tech Sofa and if need be retrieve my money through a small claims court. Honestly disgusting customer service

There was a little gap between the sofa & small scratch on the leather on foot recline

We weren’t sure about buying a sofa without seeing one and sitting on it, but took the plunge on the back of the strong reviews on Trustpilot.
There was a sale on at the time also, which tempted us. We have had the sofa for roughly two months now and it’s been nothing short of fabulous.
The quality of the fabric is excellent. Soft and luxurious. The comfort of the sofa is exceptional. We love it.
We can truly relax after work now as before, we were very uncomfortable on the old sofa.
The Back and lumbar support, head support and recliner ( all electric) are excellent and there’s heated seats for the cold evenings.
The only thing is as we have a full sofa cover on the sofas, it’s very easy to put the heated seat on by mistake as that button is situated between the recliner and back rest buttons, but that wouldn’t necessarily be an issue for those who don’t cover their sofa.
The customer support was helpful with a couple of questions I had and I did phone once before ordering and that guy was very helpful too. I Would completely recommend this sofa.

tech sofas for their comfort and convenience, but they expect good build quality, thoughtful cable management, and a size that suits their space.

Shambolic... where to start!
1 only one sofa delivered and my table broke, bringing it in!
2 sofa delivered was damage, one recliner not working
3 now on 3rd attempt to fix it..only because I have spent hours chasing it up
4 asked for replacement, to be told they are out of stock and not in till August!!
5 awful customer service, I have to keep chasing them.... table/upset still no recompense offered!
6 would question the 5* reviews, with my experience.
Once they get your money, they don't care, basically.

Wait for delivery was lengthy, but delivery service was exceptional. Sofa is well made and perfect. Would definitely recommend

I would strongly advise people to think twice before buying from Tech Sofa. From the moment I received my sofa it has never worked properly, and the whole experience has been incredibly frustrating.

One of the biggest issues was the heated seat, which would not turn off. This created what I genuinely felt was a fire hazard in my home. I reported the problem straight away, but it took an extremely long time for anything to be done about it. In one case I was waiting over six months for a repair appointment.

Customer service was also very disappointing. My messages were often ignored, and when I did manage to get a response the staff were rude and unhelpful. When someone finally came out to repair the sofa, the problem wasn’t even fixed properly it broke again almost immediately.

I also tried contacting the supplier directly, but replies were delayed for months. Eventually I was told to deal with the issue through my insurance company instead of them resolving the fault themselves.- I had paid extra for the extended warranty.
Because the issues were ongoing, I paid for a private surveyor to come out and assess the sofa independently. Their findings were that the electrical components were faulty from the start and that the electrics would need to be completely replaced. Based on this, I will now be taking the matter further through the Ombudsman.

Overall, this has been a very stressful and disappointing experience. The product has never worked as it should, repairs have taken far too long, and communication has been poor throughout. I would definitely not buy from this company again.

Great service and quick delivery. Ordered and delivered within a week, will definitely buy from this company again