Appauling service from TGA / Heartway ordered spare parts for a Vita X some 12 weeks ago and despite 2 false promises still waiting for a delivery date. Also made a service booking some 3 weeks ago... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
If I could give TGA ten stars I would. Rarely do I do business with a company that is so committed to customer service. Special thanks to Woody for being patient with me and sorting out my problems. T... Voir plus
L'entreprise a répondu
Good service right from the first phone call. Very helpful information given to my questions. Fitting arranged at home and fitter arrived prompt on the appointed day. Fitting completed and instruction... Voir plus
L'entreprise a répondu
Young lady who helped us was a delight, nothing was too much trouble. She was very encouraging, letting me try machines, which although I never purchased on the day, left me with good and positive... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At TGA Mobility, we believe that when it’s hard to move, you needn’t stop living. We provide scooters and wheelchairs tailored to suit all kinds of people with all kinds of needs.
Coordonnées de contact
Woodhall Business Park, CO10 1WH, Sudbury, Royaume-Uni
- 01787 882244
- info@tgamobility.co.uk
- tgamobility.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Brilliant people, brilliant scooter. …
Wayne is very pleased with his new scooter. I think there was a little issue with some screws to do with the top box, but says he spoke to someone about that. Otherwise everyone is very nice and helpful. Pleased with the company very much.
the scooter was delivered and…
the scooter was delivered and everything was explained to me. I have used the wills scooter and I am very pleased with the way the scooter handles. It breaks down to go into the boot easily and is put together quickly. Four miles per hour on a battery charge is fine and love having the app on my phone. The basket is a bonus.So it is a win win with the will scooter.
I'm hearing impaired and despite…
I'm hearing impaired and despite telling you this on my order and requesting contact by text/email you still phoned me to set up delivery which was a struggle. Also, I saw nothing at all about a 25% off sale in August although I placed my order on 30th July. Took a long time to save up for this as my mobility allowance is only £30 a week.
Excellent service from start to finish
Excellent service from start to finish.
Home service and other work on our mobility scooter carried out by one of their brilliant technicians.
Great price for the work done.
Please see my Review of 11th May
Please see my Review of 11th May. Since then I have continued to try to make contact with TGA via phone and email but have only had one response to say they are sorry about the lack of response to my enquiry. They appear completely disinterested in the issues I have encountered with the Zest Plus , indeed I think the scooter I have falls well short of the description given by TGA’s product brochure. Posted 26th July.
Ordered from website and it was…
Ordered from website and it was delivered the next morning. Exceptional service

Réponse de TGA Mobility
Excellent customer service
I want to offer my thanks to the customer service team at TGA. I spoke with Gabriella, Alice and Woody over 3 days and they could not have been more helpful or patient.
I can thoroughly recommend the professionalism offered by TGA customer service staff... THANK YOU

Réponse de TGA Mobility
I have had a really great experience…
I have had a really great experience purchasing a Whill C2 from TGA. They were really great about answering my questions and coming out to me, both for a test drive and delivering the chair. They have been super communicative and really patient.

Réponse de TGA Mobility
This is my second Whill power chair
This is my second Whill power chair. My first, a model C from 2019, has been trouble free and served my purpose for years. As my arthritis developed further I found I needed a more comfortable ride and the model C2 looked good. TGA brought one to my home for me to try and I was impressed. Very comfortable with independent rear suspension and an improved seat cushion. With its incredible manoeuvrability I’ve never found a building or even a lift I could not negotiate.
Delivered to my home, set up to my requirements, it has been a very easy purchase experience.

Réponse de TGA Mobility
Knowledgeable and Professional Salesman.
The Salesman Karl was very professional and knowledgeable he made me feel at ease because during the conversation he stated that he would rather not sell the chair to me unless I was 100% sure of it.
And I felt he was being honest with me.

Réponse de TGA Mobility
Excellent service and powerchair,
Excellent service from initial phone enquiry to purchase and after care. Staff extremely knowledgeable at every stage and time taken to train on every aspect of the powerchair. Delighted with the quality of the chair and the company's staff.

Réponse de TGA Mobility
Excellent demo of two scooters by TGA
TGA Mobility were very happy to bring two different mobility scooters to my home so that I could try them outside around the fields where I was actually going to use them. Karl was very helpful explaining all the features and he had the knowledge and experience to advise what would work best for me. There was no sales pressure at all and the demo really helped me think through the options.

Réponse de TGA Mobility
Motability Scooter and Good Customer service
I spent two days completing Enquirie forms for mobility scooters on motability sceme. I got only one solid response from a dealer who got me through to TGA Motability who contacted me put me through to Motability and completing some of the paperwork she then arranged for a home demo. So very helpful and professional good old fashioned Customer Service thank you TGA.

Réponse de TGA Mobility
Used scooters are attractive if your on a tight budget but buy from reputable dealers
I didn’t have the best start to using a mobility scooter having bought one second hand from a dealer. Nothing but problems and it was away more times than being used. However I was impressed by the brand TGA even though I didn’t purchase from them they were very helpful when I did have problems so I stuck with the brand and ordered a new scooter from them.The whole process of reviews of the scooter short list and a great home demonstration with a very informative engineer.The admin team was always polite and answered all my questions. Even the delivery engineer didn’t rush me was polite and ensured I was happy with it before handing it over Considering this company is based in the south of the country and I live in the north they have most of the country covered.I am lucky to have the top of the range scooter and although it is early days it is very special great to drive, I feel safe and it’s a quality piece of tech.It has been a difficult time for me having a recent operation which hampered progress, but the staff at this Company don’t push and I felt did all they could to accommodate my issues. My thanks to all the team at TGA a job well done, my lasting advice! Go to the people that make the scooters if you can. Do your research and short list a few.

Réponse de TGA Mobility
Professional, friendly and knowledgeable company
This is my second time using this company.
They were professional, kind and empathetic. Knowledgeable about their products and very efficient.
Starting from my first phone call to the office Jo was efficient and friendly and I spoke to Jo from enquiry to after sales call.
My order delivery was extremely efficient and Russ who delivered my mobility scooter was friendly, knowledgeable and thorough.
I would highly recommend TGA

Réponse de TGA Mobility
Appointment went really smooth and what…
Appointment went really smooth and what a difference it’s made to the chair it’s so easy to operate.

Réponse de TGA Mobility
Staff are helpful and friendly i love…
Staff are helpful and friendly i love my mobility 💺 I can get about a lot easier i would like to say thankyou folds up to get in a car or hospital appointments always there if u need any help

Réponse de TGA Mobility
still waiting for acknowledgement that…
still waiting for acknowledgement that bill dated 21st June 2025 shows vat being paid! when I am exempt.

Réponse de TGA Mobility
What a fantastic company and Product
We have recently purchased a tga vita lite from TGA direct. We knew from our previous purchases that there scooters were the very best available. They are very well made, modern and comfortable scooters. The service was phenomenal throughout, the whole buying process with everyone we met was friendly, helpful and professional. We can't thank them enough. They truly went way above and beyond to ensure we were happy and they even helped us load it in our vehicle which was truly hard work but they were determined to help us all the way. Gabriel even phoned a few days later to ensure we were happy with the scooter and service. We will recommend TGA and there fantastic team to everyone. Thank you all at TGA from Pete & Nicky G
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







