TGA Mobility Avis 

794
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Appauling service from TGA / Heartway ordered spare parts for a Vita X some 12 weeks ago and despite 2 false promises still waiting for a delivery date. Also made a service booking some 3 weeks ago... Voir plus

Noté 5 sur 5 étoiles

If I could give TGA ten stars I would. Rarely do I do business with a company that is so committed to customer service. Special thanks to Woody for being patient with me and sorting out my problems. T... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Good service right from the first phone call. Very helpful information given to my questions. Fitting arranged at home and fitter arrived prompt on the appointed day. Fitting completed and instruction... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Young lady who helped us was a delight, nothing was too much trouble. She was very encouraging, letting me try machines, which although I never purchased on the day, left me with good and positive... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'équipement de mobilité
  2. Fournisseur d'équipement pour personnes handicapées

Écrit par l'entreprise

At TGA Mobility, we believe that when it’s hard to move, you needn’t stop living. We provide scooters and wheelchairs tailored to suit all kinds of people with all kinds of needs.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

794 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 82 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,3

Tous les avis

(794)

147 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

the scooter was delivered and…

the scooter was delivered and everything was explained to me. I have used the wills scooter and I am very pleased with the way the scooter handles. It breaks down to go into the boot easily and is put together quickly. Four miles per hour on a battery charge is fine and love having the app on my phone. The basket is a bonus.So it is a win win with the will scooter.

22 juillet 2025
Avis spontané
Noté 3 sur 5 étoiles

I'm hearing impaired and despite…

I'm hearing impaired and despite telling you this on my order and requesting contact by text/email you still phoned me to set up delivery which was a struggle. Also, I saw nothing at all about a 25% off sale in August although I placed my order on 30th July. Took a long time to save up for this as my mobility allowance is only £30 a week.

30 juillet 2025
Noté 1 sur 5 étoiles

Please see my Review of 11th May

Please see my Review of 11th May. Since then I have continued to try to make contact with TGA via phone and email but have only had one response to say they are sorry about the lack of response to my enquiry. They appear completely disinterested in the issues I have encountered with the Zest Plus , indeed I think the scooter I have falls well short of the description given by TGA’s product brochure. Posted 26th July.

26 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

I want to offer my thanks to the customer service team at TGA. I spoke with Gabriella, Alice and Woody over 3 days and they could not have been more helpful or patient.
I can thoroughly recommend the professionalism offered by TGA customer service staff... THANK YOU

16 juillet 2025
Avis spontané
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Réponse de TGA Mobility

Thank you very much for your review - this is great to read. I've passed your comments onto Gabriella, Alice and Woody.

Noté 5 sur 5 étoiles

I have had a really great experience…

I have had a really great experience purchasing a Whill C2 from TGA. They were really great about answering my questions and coming out to me, both for a test drive and delivering the chair. They have been super communicative and really patient.

2 juillet 2025
Avis spontané
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Réponse de TGA Mobility

Thank you Helena for your five star review. I've passed your review onto Gabriella & Charlotte who helped you, please let us know if there's anything else we can do.

Noté 5 sur 5 étoiles

This is my second Whill power chair

This is my second Whill power chair. My first, a model C from 2019, has been trouble free and served my purpose for years. As my arthritis developed further I found I needed a more comfortable ride and the model C2 looked good. TGA brought one to my home for me to try and I was impressed. Very comfortable with independent rear suspension and an improved seat cushion. With its incredible manoeuvrability I’ve never found a building or even a lift I could not negotiate.
Delivered to my home, set up to my requirements, it has been a very easy purchase experience.

10 juillet 2025
Avis spontané
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Réponse de TGA Mobility

Thank you Mr Jones, this review was great to read. I've passed this onto Samantha and Steve who helped you.

Noté 5 sur 5 étoiles

Knowledgeable and Professional Salesman.

The Salesman Karl was very professional and knowledgeable he made me feel at ease because during the conversation he stated that he would rather not sell the chair to me unless I was 100% sure of it.
And I felt he was being honest with me.

16 mai 2025
Avis spontané
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Réponse de TGA Mobility

Thank you for your five star review Paul - I've passed this onto Karl & Samantha. Please let us know if there's anything else we can do.

Noté 5 sur 5 étoiles

Excellent service and powerchair,

Excellent service from initial phone enquiry to purchase and after care. Staff extremely knowledgeable at every stage and time taken to train on every aspect of the powerchair. Delighted with the quality of the chair and the company's staff.

13 mai 2025
Avis spontané
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Réponse de TGA Mobility

Thank you Jill, this is great to read. I've passed this onto Gabriella who arranged this for you.

Noté 5 sur 5 étoiles

Excellent demo of two scooters by TGA

TGA Mobility were very happy to bring two different mobility scooters to my home so that I could try them outside around the fields where I was actually going to use them. Karl was very helpful explaining all the features and he had the knowledge and experience to advise what would work best for me. There was no sales pressure at all and the demo really helped me think through the options.

3 juillet 2025
Avis spontané
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Réponse de TGA Mobility

This is great to read - thank you for your five star review. I'm passed this onto Karl & Samantha.

Noté 5 sur 5 étoiles

Motability Scooter and Good Customer service

I spent two days completing Enquirie forms for mobility scooters on motability sceme. I got only one solid response from a dealer who got me through to TGA Motability who contacted me put me through to Motability and completing some of the paperwork she then arranged for a home demo. So very helpful and professional good old fashioned Customer Service thank you TGA.

8 juillet 2025
Avis spontané
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Réponse de TGA Mobility

Thank you Matthew, this is lovely to read. I've passed this onto Samantha & Charlotte who helped you. We're looking forward to delivering your Breeze S3 later this month.

Noté 5 sur 5 étoiles

Used scooters are attractive if your on a tight budget but buy from reputable dealers

I didn’t have the best start to using a mobility scooter having bought one second hand from a dealer. Nothing but problems and it was away more times than being used. However I was impressed by the brand TGA even though I didn’t purchase from them they were very helpful when I did have problems so I stuck with the brand and ordered a new scooter from them.The whole process of reviews of the scooter short list and a great home demonstration with a very informative engineer.The admin team was always polite and answered all my questions. Even the delivery engineer didn’t rush me was polite and ensured I was happy with it before handing it over Considering this company is based in the south of the country and I live in the north they have most of the country covered.I am lucky to have the top of the range scooter and although it is early days it is very special great to drive, I feel safe and it’s a quality piece of tech.It has been a difficult time for me having a recent operation which hampered progress, but the staff at this Company don’t push and I felt did all they could to accommodate my issues. My thanks to all the team at TGA a job well done, my lasting advice! Go to the people that make the scooters if you can. Do your research and short list a few.

5 juillet 2025
Avis spontané
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Réponse de TGA Mobility

Thank you Alexander, this five star review is great to read.

Noté 5 sur 5 étoiles

Professional, friendly and knowledgeable company

This is my second time using this company.
They were professional, kind and empathetic. Knowledgeable about their products and very efficient.
Starting from my first phone call to the office Jo was efficient and friendly and I spoke to Jo from enquiry to after sales call.
My order delivery was extremely efficient and Russ who delivered my mobility scooter was friendly, knowledgeable and thorough.
I would highly recommend TGA

27 juin 2025
Avis spontané
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Réponse de TGA Mobility

What a great review to read, thank you for taking the time to do this Claire. I've passed this onto Jo & Russ

Noté 5 sur 5 étoiles

Appointment went really smooth and what…

Appointment went really smooth and what a difference it’s made to the chair it’s so easy to operate.

18 juin 2025
Avis spontané
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Réponse de TGA Mobility

Thank you for your review Cath - it's great to read you were so pleased with our service.

Noté 5 sur 5 étoiles

Staff are helpful and friendly i love…

Staff are helpful and friendly i love my mobility 💺 I can get about a lot easier i would like to say thankyou folds up to get in a car or hospital appointments always there if u need any help

4 juillet 2025
Avis spontané
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Réponse de TGA Mobility

Thank you Janet, your five star review is great to read. I've passed your comments onto Kim who helped you find the Whill-F

Noté 3 sur 5 étoiles

still waiting for acknowledgement that…

still waiting for acknowledgement that bill dated 21st June 2025 shows vat being paid! when I am exempt.

26 juin 2025
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Réponse de TGA Mobility

Thank you for your review. I can see our Service department responded to you on 1st July - you were charged VAT on this order as you didn't complete the VAT exemption form on our website when you ordered your stick clips. I hope this helps explain things.

Noté 5 sur 5 étoiles

What a fantastic company and Product

We have recently purchased a tga vita lite from TGA direct. We knew from our previous purchases that there scooters were the very best available. They are very well made, modern and comfortable scooters. The service was phenomenal throughout, the whole buying process with everyone we met was friendly, helpful and professional. We can't thank them enough. They truly went way above and beyond to ensure we were happy and they even helped us load it in our vehicle which was truly hard work but they were determined to help us all the way. Gabriel even phoned a few days later to ensure we were happy with the scooter and service. We will recommend TGA and there fantastic team to everyone. Thank you all at TGA from Pete & Nicky G

30 juin 2025
Avis spontané

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