Tulo Energy Avis 

Outstanding customer service - super friendly and efficient. Best energy provider I’ve ever used.

This is my second time using the chat and Gemma was very helpful with updating my direct debit due to high credit.
It was very quick to be redirected to an advisor and all was sorted within 10 minutes.
Thank you again Gemma.

Excellent, service fast and efficient!

I have found Tulo really easy to deal with so far and have had no complaints about their customer service. However I wanted to change to a fixed deal due to the Middle East conflict. They said there are none available. I have switched provider and I’m hoping they pay me the money owed swiftly when the switch is complete. I wouldn’t rule out a return to Tulo in the future.

Had an Issue with a Third Party, Gemma Hinton handled everything timely and professionally. Very pleased with the service she provided. No Issues with Tulo What so Ever.

Telephone answered immediately and query dealt with cheerfully and efficiently.

We have been with Tulo Energy for a year now. Very happy with the service they provide. Super quick response to any query we have had too

No tact, real people with chatbot personalities. I asked to move supply from one home to another, they said tell us later, on the day you move... Because that makes sense. Needless to say, I won't be moving the supply elsewhere, I'll go with someone else.

Friendly service

As I am 80 years old I struggle with meter readings. The young lady, Gemma, went through everything with me and explained what I needed to do. She put my mind at ease. Thank you.

Very helpful agent. Did not waste my time with irrelevant questions and simply did as I asked.

Great customer service, always very helpful, very competitive prices as well. George is brilliant and always provides fantastic support.

Such a change to actually speak to a normal person, either by phone or chat, so helpful, I have only been with them since July 24 and contacted them twice, both times they sorted my enquiry straight away with no issues, polite and obliging. Thank you

Agent George answered my issues and was most efficient. We have nothing but praise for Tulo energy

I have found Tulo seems to be cheaper than other energy companies.
I suggest monitoring your account in case of overpaying. Some companies reduce direct debit if credit amount gets too much. Tulo didnt do that in my case, but responded quickly and positively when I emailed them.
Overall I would recommend.

Excellent customer service. Quick and efficient response. Always polite and helpful.

Easy to deal with, excellent service, and most importantly, the price is right.

Excellent customer service, always easy to talk to and issues are always resolved quickly.

Thank you George again for the quick response!

Tulo are not compatible with smart meters.

Customer service is unresponsive. Emailed multiple times a about my smart meter issue and logged a ticket: 30174

App is good but I'll be switching back to octopus at the end of my contract since that provider works with smart meters and customer service are easier to get a hold of