Items arrived poorly packed internally - damaged and with missing screws. The contact option for damaged goods on their site is inactive. Chat bot - ignores the issue. I had to use the “Withdr... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Su pristatymu viskas gerai, bet nusiviliu kokybe. Baldo plokštės visiškai nekokybiškos, kai kurios subraižytos. Vienoje net nebuvo skylių, reikalingų tvarkingai surinkti baldą. Gręžiant skyles, vos... Voir plus
L'entreprise a répondu
Pirkome dvi lovas. Pirmiausia nuotraukų atitikimas realybę labai mažas, o antra lovos surinkimas buvo neįmanomas nes varžtų vietos ant vienų pagaliukų ir ant rėmo neatitiko visiškai... Visaip kaip dėl... Voir plus
L'entreprise a répondu
Greitas atsakymas į klausimus, mandagus ir aiškus bendravimas, galimybė sumokėti pristatant prekę, nemokamas pristatymas, grąžinimo garantijos - tai dalykai, kurie Jus daro patraukliais pirkėjui, esu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
vidaXL yra tarptautinis internetinis mažmenininkas, kuriame gali rasti visko, ko reikia tavo namams, sodui, garažui ir „pasidaryk pats“ projektams. Mūsų koncepcija grindžiama plataus gaminių asortimento siūlymu, leidžiančiu žmonėms išleisti mažiau. Naudodami paprastus sąnaudų mažinimo sprendimus, kurie nedaro neigiamos įtakos gaminių kokybei, savo gaminius galime padaryti prieinamus kuo didesniam žmonių skaičiui. Visi procesai nuo produktų kūrimo ir pirkimo, rinkodaros ir pardavimo, logistikos ir klientų aptarnavimo yra mūsų rankose. Tokiu būdu mes visiškai kontroliuojame savo produktų funkcionalumą, kokybę ir išlaidas.
Coordonnées de contact
2,5
Bas
253 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
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Réponse de vidaXL
Sveiki,
Dėkojame už užsakymą ir pasitikėjimą vidaXL.
Labai džiaugiamės, kad sugebėjome pateisinti Jūsų lūkesčius ir kad esate patenkinti mūsų paslaugomis. Jūsų pasitenkinimas yra mūsų prioritetas, todėl esame įsipareigoję ir toliau teikti jums aukščiausios klasės apsipirkimo patirtį.
Tikimės greitai jus pasveikinti. Jei turite klausimų ar rūpesčių, nedvejodami susisiekite su mumis.
Pagarbiai
Jeana – vidaXL
the furniture is of very poor quality
16 décembre 2024
Avis spontané
Réponse de vidaXL
Dear Sharas,
Thank you for sharing your opinion with us.
We are sorry that the quality of the product did not meet your expectations.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.lt at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
I purchased a metal storage shed
I purchased a metal storage shed, but it arrived dented and with sheet metal as thin as a soda can. For a price of €200, this is completely unacceptable. I do not recommend this company at all.
Additionally, despite clearly indicating during registration that this purchase was made by a business, they were unable to issue an invoice even a month after the purchase. It’s a complete disaster. To this day, the invoice still hasn’t been issued.
Avoid this company at all costs!
8 janvier 2025
Avis spontané
Réponse de vidaXL
Dear customer,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.lt at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
I chose a shipping method to parcel…
I chose a shipping method to parcel locker. I have noticed that my parcel is not being delivered. It was sent to Lithuania and got stuck here. I had to write to DPD company to ask about this situationand appearantly the package is to big to be shipled to the parcel locker. I then sent them my home adress and received the package, however it arrived later then expected and I needed it urgently...
Everything is ok, I just think that this issue could be solved, you just need to improove the system, that if the percel is large, abcustomer should not be able to choose a shipping to parcel locker method.
8 décembre 2024
Avis spontané
Réponse de vidaXL
Hello Lina Drūteikaitė,
Thank you for your review!
We are sorry that you had difficulty with the delivery of your order.
Please check the email address used in your order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
Sofa
Only in the photo does the sofa look perfect. In reality, sofa armrests have different shapes, they did not get the same shape after more time. The right-hand armrest looks like it's been used before. We didn't return sofa back, because at that moment our children needed it very much but i rate it badly.
9 décembre 2024
Avis spontané
Réponse de vidaXL
Dear Lijana Kubiliené,
Thank you for your review.
We apologize for the inconvenience with the product.
We have sent you a message to the email you used in your order and are waiting for your reply so we can resolve the issue as quickly as possible.
Have a nice day!
Miroslav
vidaXL
cute things
17 décembre 2024
Avis spontané
Réponse de vidaXL
Dear Customer,
Thank you very much for sharing your experience with us.
We will continue to make effort and do well to provide you with better experiences with us. We're here if you need anything!
Wish you a very pleasant day.
Kind regards,
Jeana - vidaXL
Labai bloga baldo kokybė
Labai bloga baldo kokybė, gavome jau apibraižytą.
18 novembre 2024
Avis spontané
Réponse de vidaXL
Sveiki Aurelija Luneckienė,
Dėkojame, kad paskelbėte apžvalgą!
Atsiprašome, kad prekė nepateisino Jūsų lūkesčių.
Patvirtinkite užsakyme naudotą el. pašto adresą, nes susisiekėme su jumis norėdami išspręsti galimus nepatogumus.
Dėkoju už supratingumą ir kantrybę!
Linkiu gražios dienos!
Tzveta
vidaXL
Prekė puiki.
11 décembre 2024
Avis spontané
Réponse de vidaXL
Gentile Dalė Valentienė,
Grazie per aver dedicato del tempo per lasciare un feedback sulla tua esperienza!
Mēs novērtējam jūsu atsauksmi un esam apņēmušies nepārtraukti uzlabot savus produktus, lai tie atbilstu jūsu vajadzībām.
Ceram drīz jūs redzēt atkal!
Ar cieņu,
Jeana - vidaXL
Aptarnaujantis personalas nekompetetingas
Prekė atvyko aplankstyta, tačiau naudojimui netrukdo šie trukdžiai.
Dėl neteisingai išrašytos sąskaitos bendravimas su atstovais trunka ilgiau nei mėnuo. Nesugeba pakeisti gavėjo informacijos (apie klaidą buvo i formuoti dar iki pristatant prekę).
11 décembre 2024
Avis spontané
Réponse de vidaXL
Gerbiama Jūratė Vaznytė,
Dėkojame, kad pasidalinote savo nuomone su mumis.
Atsiprašome dėl nesklandumų išrašant sąskaitą Sąskaita išrašoma su duomenimis, kuriuos įvedėte pateikdami užsakymą. Atsiprašome, kad nusivylėte.
vidaXL prisiima atsakomybę už tokius atvejus ir stengiasi juos kuo greičiau išspręsti, kad klientai būtų patenkinti.
Patikrinkite užsakyme naudotą el. pašto adresą, nes susisiekėme su jumis, kad išspręstume galimus nepatogumus.
Dėkoju už supratingumą ir laukiu atsakymo.
Linkime gražios dienos!
Tzveta
vidaXL
Quality not great
I have no complaints about the service, but I was disappointed with the quality of the bench: the leather is very thin, the foam is also weak, it is even inserted folded - that's why there is a bump (bumpy).
12 novembre 2024
Avis spontané
Réponse de vidaXL
Dear Valerija Gedviliene,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.lt at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta vidaXL
Neatsakyta į papildomą užklausą dėl…
Neatsakyta į papildomą užklausą dėl sąskaitos perrašymo. Paskyra įmonės , o sąskaitą rašo fiziniui asmeniui, kylą bėdų dėl PVM
23 octobre 2024
Avis spontané
Réponse de vidaXL
Dear Uzuolaidu studija,
Thank you for sharing your opinion with us.
We are sorry to learn that you had a problem with your order document.
Unfortunately, we were unable to make direct contact as we were unable to locate your order and you did not respond to our request for further information. We still want to discuss possible solutions for you, so please feel free to contact us at feedback@vidaxl.lt at the earliest opportunity.
I appreciate your understanding and look forward to your reply.
have a nice day!
Tzveta
vidaXL
Réponse de vidaXL
Sveiki Andriau Baltuška,
Dėkojame, kad paskelbėte apžvalgą!
Apgailestaujame, kad prekė neatitiko jūsų lūkesčių, tačiau esame tam, kad jums padėtume ir pasiūlytume geriausią sprendimą susidariusiai situacijai.
Patvirtinkite užsakyme naudotą el. pašto adresą, nes susisiekėme su jumis norėdami išspręsti galimus nepatogumus.
Dėkoju už supratingumą ir kantrybę!
Linkiu gražios dienos!
Tzveta
vidaXL
The parcel wa.s not delivered at the…
The parcel was not delivered at the agreed time, and it was delivered the next day when no one was at home.
The address had to be corrected because I did not find the section "apartment No." during the order.
12 octobre 2024
Avis spontané
Réponse de vidaXL
Dear Markas,
Thank you for posting your review!
I deeply apologize once again for this unpleasant experience and the inconvenience caused to you. This is definitely not the service we aim to provide to our customers.
We are committed to improving our service and earning your trust again.
We have contacted you at your email address, we will await your response.
Have a nice day!
Tzveta
vidaXL
Réponse de vidaXL
Dear Laimis,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.lv at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
Esu patenkinta pirkta lova
Esu patenkinta pirkta lova. Lengva, nesudėtingai surenkama. Tikiuosi tarnaus ilgai.
24 septembre 2024
Avis spontané
Réponse de vidaXL
Sveiki,
Labai ačiū, kad pasidalinote su mumis savo patirtimi.
Mes ir toliau dėsime pastangas ir stengsimės suteikti jums geresnę patirtį su mumis. Esame čia, jei ko nors reikia!
Linkiu labai malonios dienos.
Pagarbiai
Jeana - vidaXL
puikus ir greitas aptarnavimas,prekės…
puikus ir greitas aptarnavimas,prekės kokybė atitiko lūkesčius
23 octobre 2024
Avis spontané
Réponse de vidaXL
Sveiki,
Dėkojame, kad skyrėte laiko ir palikote atsiliepimą apie savo patirtį!
Smagu sutikti tokį patenkintą klientą kaip jūs. Dėkojame, kad skyrėte laiko pasidalinti savo mintimis su mumis.
Tikimės vėl susitikti artimiausiu metu.
Pagarbiai
Jeana - vidaXL
Réponse de vidaXL
Sveiki,
Dėkojame, kad skyrėte laiko ir palikote atsiliepimą apie savo patirtį!
Smagu sutikti tokį patenkintą klientą kaip jūs. Dėkojame, kad skyrėte laiko pasidalinti savo mintimis su mumis.
Tikimės vėl susitikti artimiausiu metu.
Pagarbiai
Jeana - vidaXL
Avoid this shop
Order: 0370000257643
Shop twice sent damaged pool pump, instead of 3-5days delivery, they took more than month. There is no service phone, i was assisted by emails, each day different service employee, in total of 8-9 different employees responding same thing, how sorry they are and that i should accept 30eur compensation or return unit. I accepted unit return, this took approx. 10-14 days, even when they state in website that they have unit in warehouse and delivery would be 3-5d. That was a lie, and a reason to reject offer to return unit, especially that shop already twice sent defective unit, and were asking to try third time, wasting additional 10-14days.
After tens of emails trying to come up with compromise, they were strict with primary offer, 30eur refund, 50eur coupon or return/replace. Got tired of all this, accepted 30eur and filled review. Only then they reached me with extra excuses and proposed composate additional 40eur.
My experience with vidaxl shows that only negatives review in trustpilot makes them to come up to You with more adequate compensation.
23 octobre 2024
Avis spontané
Réponse de vidaXL
Hi Egidijus Petkevicius,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced.
Since you posted your initial review, we've actively worked to provide solutions. Unfortunately, you declined our offer to return the item for a replacement or a full refund. Instead, you accepted a partial refund, which, in the end, was higher than the amount mentioned in your review.
We strive to improve the customer experience while adhering to company policies. We understand the frustration caused by this experience and the multiple contacts. We remain committed to improving our service and ensuring a smoother process in the future.
Best regards,
Tzveta
vidaXL
The best prices I could find
The best prices I could find, fast delivery and beautiful item I've bought.
30 septembre 2024
Avis spontané
Réponse de vidaXL
Dear Vidutė Berteškienė,
Thank you for taking the time to leave feedback about your experience!
It is our goal to provide high-quality products with affordable pricings.
We hope to see you again in the near future.
Best wishes,
Deisy - vidaXL
Malonus aptarnavimas
2 septembre 2024
Avis spontané
Réponse de vidaXL
Sveiki,
Dėkojame, kad skyrėte laiko ir palikote atsiliepimą apie savo patirtį!
Visada džiugu girdėti, kad padarėme teigiamą įtaką savo klientams.
Tikimės vėl susitikti artimiausiu metu.
Pagarbiai
Deisy - vidaXL
L’expérience Trustpilot
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