Ashberry Homes Avis 

751
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We have had a very positive experience buying our home at Kiln Gate, Kilmarnock. Hannah has been excellent from the outset and has been so helpful and knowledge about timelines etc. Hannah has been ef... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Beautiful houses and designs. Eve at Swinfen Vale made the whole experience so lovely. She was kind, patient and professional from when we went in to select our choices - we couldn’t have asked for a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Adam is truly one of the nicest, most positive and welcoming people you could possibly wish to meet. For our particular case, Adam worked tirelessly to make things work and ensure we got the best poss... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

The homes are lovely - they are 5*! Their follow up care and reporting problems are a concern hence the 2*, its instant push back when contacting customer service, everything has to become a challenge... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Constructeur immobilier
  2. aussi dans
  3. Lotissement
  4. Société de construction

À propos de Ashberry Homes

Écrit par l'entreprise

Welcome to the official Trustpilot page for Ashberry, part of the Bellway family and one of the UK’s leading homebuilders.

Carefully chosen locations, homes that ooze individuality, energy efficiency as standard. From 5-bedroom homes through to 1-bed apartments, new homes are what we do, and we’re proud to do it across England, Scotland, and Wales.

Our range of homes and locations are only enhanced by the schemes we have on offer, meaning that homebuyers of all kinds can enjoy a beautiful new home, no matter their status. It couldn’t be easier to find your perfect home. Especially when it’s an Ashberry home..

Ashberry Homes, proudly part of the Bellway family.
Find my home Why buy new? Customer stories Your journey with ashberry


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

751 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,5

Tous les avis

(751)

114 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent service and very helpful team

We had a great experience with this company. From the moment we arrived, the team was extremely helpful, friendly, and professional.

22 février 2026
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Réponse de Ashberry Homes

Hello Seyda and thank you for your excellent review. We are so pleased to hear of your positive experience with us and would like to take this opportunity to wish you all the best in your new Ashberry home! Many thanks, Alex

Noté 5 sur 5 étoiles

Extremely helpful and professional

Extremely helpful, guiding, professional and friendly service

22 février 2026
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Réponse de Ashberry Homes

Hello Murat, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam

Noté 5 sur 5 étoiles

Great experience

Really helpful, clear advise and next steps. Lots of information in a simple format and on hand to answer any questions we had. Cathy was really helpful in the design process too.

3 février 2026
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Réponse de Ashberry Homes

Hello Helen and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Zoe

Noté 1 sur 5 étoiles

All round appauling

Bellway took us to view a plot so we got a feel for it first time on the same site, however who we went with instead Ashberry Have been refusing 1 too many times now to view our plot which we have invested a lot of money for, a lot of the choices where chose for us due to getting it toward completion, however we hated the kitchen cupboards (wouldn’t have bought if we couldn’t change as a lot to replace them all ontop of what we are already paying) When asked if we could have a flooring package included too as we didn’t get to choose anything we got it flung back in our faces the sales rep acted like she done us a huge favour as if we didn’t pay for them ourselves as we wanted better ones. Our sales rep, doesn’t seem bothered at all, asked for photos of the plot as they had plasterers in and still yet to receive them, only can accommodate a “meet the builder” during a working week which most people work full time. If we weren’t due to be completed we would have pulled out. Horrendous customer service

10 février 2026
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Réponse de Ashberry Homes

Hello Sophie and thank you for taking the time to leave this review.

Please be assured that your concerns have been passed along for investigation to the relevant divisional team.

Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Sam

Noté 5 sur 5 étoiles

Easy to use GUI users friendly

Easy to use GUI users friendly

1 février 2026
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Réponse de Ashberry Homes

Hello and thank you so much for your kind words! We wish you all the best in your new Bellway home. Thanks again, Sam

Noté 5 sur 5 étoiles

We have had an excellent experience…

We have had an excellent experience with Ollie Jimminson at Ashbury Homes, Maltings Place in Bishop’s Stortford. From the very beginning, Ollie has gone above and beyond to support us throughout the house-buying process. He was extremely accommodating when helping us choose the right plot and was always on hand to answer any questions we had, no matter how big or small.

Ollie’s knowledge, professionalism, and attention to detail really stood out. He consistently provided clear, honest information and ensured we felt confident and well-informed at every stage. His communication has been prompt and reassuring, which has made the entire process feel smooth, straightforward, and stress-free exactly what you need when buying a first home.

Thanks to Ollie’s outstanding service and dedication, buying our home has been a very positive experience so far. We would highly recommend Ollie to anyone considering purchasing a home with Ashbury Homes.

4 février 2026
Avis spontané
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Réponse de Ashberry Homes

Hello Daisy, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Ollie! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Zoe

Noté 5 sur 5 étoiles

Ashberry homes - you’ll be surprised what’s behind the door.

Ashberry homes, a hidden gem in the bellway group.
I can’t praise Maxine and the team on trident way for the friendly manner towards understanding my requirements from a new home and support through the purchase process. Even handling my family lol.
Ashberry homes are a long way above their completion regards quality of home, house design and layout and again quality of support.
I wasn’t initially looking for a new new home, but was sold the dream and looking forward to many happy dreams when my daughter and I move in later in March.
Bellway need to better market this hidden gem of a brand.

3 février 2026
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Réponse de Ashberry Homes

Hello Charles, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Zoe

Noté 5 sur 5 étoiles

Outstanding - from sales to onsite support, couldn't have been any better.

The whole process of viewing, planning, choosing the options alongside all the support and neutral advice for the purchasing and legal aspects, Eve could not have done any more to make our journey of buying a house on the Swinfen Vale development any better. Eve's knowledge, professionalism, combined with an amicable approach were instrumental in our decision to buy. Follow up meetings and visits with Liam and to a lesser extent, Michael, from the site team gave us further reassurance. Moving in went extremely well, the site team were amazingly supportive, offering help and advice whenever needed. The follow up customer care, we spoke with Dawn from their team and were very happy with their support too.
All in all, an outstanding journey, from end to end, I'd have given a 6 if I could!

1 février 2026
Avis spontané
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Réponse de Ashberry Homes

Hello Neil and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Swinfen Vale This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home! Thanks again, Sam

Noté 5 sur 5 étoiles

Shelley made everything so easy for us…

Shelley made everything so easy for us and the whole process from viewing the house to moving in was fast and stress free.
She was friendly and caring and gave us confidence each step of the way. Thank you for helping us find our new family home

19 décembre 2025
Avis spontané
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Réponse de Ashberry Homes

Hello Vicki and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Helena

Noté 5 sur 5 étoiles

Outstanding Customer Service from Shelley – Made Our New Home Journey Perfect!

We recently purchased our beautiful new home on the St Mary’s Hill development in Blandford St Mary, and I can’t praise Shelley from Bellway’s sales team highly enough!

From the moment we viewed to when we completed on our property, Shelley has been an absolute star. She was incredibly responsive, professional, and genuinely caring throughout the entire process. Any minor queries or snags we had pre or post-move-in were handled promptly and efficiently – she went above and beyond to ensure everything was sorted quickly, keeping us updated every step of the way with clear communication and a friendly attitude.
Shelley’s knowledge, patience, and dedication truly made what could have been a stressful time completely seamless and enjoyable. It’s clear she takes real pride in her role and cares about customer satisfaction.
Thank you, Shelley, for making our experience with Bellway so positive – we’ve fallen in love with our new home, and your support has been a huge part of that. Highly recommend Bellway Homes 5*

15 décembre 2025
Avis spontané
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Réponse de Ashberry Homes

Hello Carl, thank you so much for taking the time to share your experience! We’re thrilled to hear of the fantastic service you received from your Sales Advisor, Shelley. This really is the type of feedback we strive to ensure we receive, please be assured your comments will be passed along to the divisional team. We wish you all the best in your new Bellway home and would love to hear back from you once you’re all settled in. Thanks again, Helena

Noté 5 sur 5 étoiles

From start to finish

From start to finish, Dawn, Mary, and Kim could not have done more to help from Bellway & Ashbury, alongside Lisa, Hayley, Alex, Steven at the New Homes Group. While I know their role is to sell houses, the personal touches and regular update calls genuinely made all the difference during what can be a very stressful time when moving into a new home. An excellent team, backed up by excellent people.

Just a small side note: when dealing with any service or the people providing it, being rude or getting frustrated is never the answer. They will always help where they can and when they can. Sometimes it’s worth taking a breath and remembering they are people too. You wouldn’t want a member of your own family spoken to disrespectfully, so let’s not do it to others. We’ve all been there 🙂

17 janvier 2026
Avis spontané
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Réponse de Ashberry Homes

Hello Petey and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the whole team. This really is the type of feedback that we strive to ensure we receive!

We wish you all the best in your new Ashberry home! Thanks again, Zoe

Noté 5 sur 5 étoiles

Friendly and Thorough

Shelley was very friendly and accommodating and went out of her way to meet our needs for purchasing our new property. She was very thorough and made the process feel very simple and straightforward for us. We would highly recommend her if you are planning on buying a new home!

10 janvier 2026
Avis spontané
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Réponse de Ashberry Homes

Hello Oscar and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam

Noté 5 sur 5 étoiles

Sales Team

The sales manager Karen was so helpful. The day we reserved the other Karen was in charge and she could not have done enough to help us choose which home to have and secure the home of our dreams.

Ashberry also offer some fab incentives too.

5 janvier 2026
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Réponse de Ashberry Homes

Hello Frisby and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Alex

Noté 5 sur 5 étoiles

We bought a home at the Forster Park…

We bought a home at the Forster Park development. Although there were a few minor issues during the process, everything was handled well and we received the house smoothly and without any problems, earlier than the expected completion date.

Agata was very helpful throughout the process and genuinely tried to resolve any issues that came up. They also made a nice gesture regarding our garden, which we really appreciated.

8 décembre 2025
Avis spontané
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Réponse de Ashberry Homes

Hello and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Forster Park. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home! Thanks again, Sam

Noté 5 sur 5 étoiles

A positive experience

From start to completion we have had a great experience buying with Ashberry Homes.
Shelley was professional but warm, went out of her way to make buying our home a positive experience. She gave good sound advice and because of this our contract was completed in a five week turnaround.

18 décembre 2025
Avis spontané
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Réponse de Ashberry Homes

Hello Paige and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Shelley. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex

Noté 5 sur 5 étoiles

We were kept informed every step of the…

We were kept informed every step of the way, all the sales assistance we have dealt with were so lovely and helpful with any queries or questions we had. As first time buyers everything a little stressful but the Ashberry team have made the process so much easier!

21 décembre 2025
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Réponse de Ashberry Homes

Hello Tia, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex

Noté 5 sur 5 étoiles

Great experience reserving our first home

Amazing service reserving out first home! given so much information and kept up to date.

17 décembre 2025
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Réponse de Ashberry Homes

Hello Zoe and thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam

Noté 5 sur 5 étoiles

Helpful

The staffs were really helpful nice and friendly.explaining things and answering my questions calling me back when they missed my call, they were really on top of things

23 décembre 2025
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Réponse de Ashberry Homes

Hello Esther and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Zoe

Noté 5 sur 5 étoiles

Hassle free

Hassle free
Hassle free, fast and efficient service with no delays or hiccups! Bought my new home in under 8 weeks! Highly recommend!

3 novembre 2025
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Réponse de Ashberry Homes

Hello and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Sam

Noté 5 sur 5 étoiles

I love Ashberry Homes

I love Ashberry Homes. I was most fascinated by their architectural designs, the location of the estate and their sales advisor. Eve was very patient in disseminating information to me. She was very understanding and pointed me to the resource that I needed to help inform my decision.

7 décembre 2025
Avis spontané
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Réponse de Ashberry Homes

Hello Fisayo and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Eve! This really is the type of feedback that we strive to ensure we receive! Many thanks, Sam

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