I purchased a used car from Aston Auto Park, and what a wonderful experience it was, a young lady called Carly, she did my transaction and she was brilliant from start to finish. She helped out with a... Voir plus
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Lisez les avis des autres
Helpful, approachable staff, not too pushy! Fairly quick painless purchase process. Followed up on all of our concerns including tracking down a hard copy of the car handbook. The car was extremely we... Voir plus
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Service amazing had an airbag recall did it within 10 minutes in and out lady at the desk was lovely. Only thing is when it was done airbag code came up on OBD scanner won’t go away tried to call a... Voir plus
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An absolute pleasure buying a car from Aston Vauxhall Sonny went above and beyond! The customer care we received by all the staff was excellent! Special thanks goes to Sonny who was the salesperson we... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Founded in 1989 as a family-run business, Aston Autopark has grown from humble beginnings to become one of the area’s most trusted automotive businesses. We began with just 11 dedicated team members—three of whom remain with us today—and have built our reputation through decades of hard work, honest advice and a genuine commitment to our customers. As the area’s longest-established franchised dealer, we’re proud to have served generations of customers while continually adapting to the changing automotive landscape. Our facilities have evolved over the years, incorporating the latest technology and equipment to deliver an excellent experience throughout the business. Whether you’re searching for a new or used vehicle, looking to sell your car, or require professional servicing and repairs, our experienced team is here to help. As an authorised repairer for Vauxhall, Peugeot, Citroën and Ford, our manufacturer-trained technicians can undertake everything from routine servicing and maintenance to warranty work, recalls and complex repairs. Our commitment to high standards has been recognised with multiple Vauxhall Customer Excellence Awards, reflecting our continued focus on friendly, professional service and customer satisfaction. Visit Aston Autopark and experience the personal service of a long-established, family-run business. Whether you’re buying, selling or maintaining your vehicle, we’re here to make the entire process as straightforward as possible.
Multiple Customer Excellence Award Winner
Écrit par l'entreprise
- Each year, a Customer Excellence Award goes to Retailers with the best combined score from the sales and service surveys.
- Vauxhall's Customer Excellence Awards recognise and reward top performing Retailers for the quality of service they give to you, the customer. You can expect highly professional and attentive customer service, with clear and timely communications at every step. We go the extra mile to help customers, and our award recognises the hard work that’s gone into our all-around service.
Coordonnées de contact
Beler Way, LE13 0DG, Melton Mowbray, Royaume-Uni
- 01664410610
- sales.enquiries@astonvauxhall.co.uk
- www.astonvauxhall.co.uk
4,6
Excellent
3 k avis
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Stress free experience
I had been looking for a specific model of used car which brought me to Astons. I arrived without an appointment but was made welcome and shown the available models that might fill my criteria. Sonny applied absolutely no pressure tactics, explained the difference between models, and completed the sale with professionalism. I have had the car for a month now and can honestly say it’s been a stress free experience.
18 juin 2026
Réponse de Aston Autopark
Thank you for your wonderful review. We're delighted to hear Sonny made you feel welcome and took the time to help you find the right car without any pressure. It's great to know the whole process was professional and stress-free, and we hope you continue to enjoy your new car for many miles to come.
They got the work done
18 juin 2026
Réponse de Aston Autopark
Thank you for your review. We're pleased we were able to get the work completed for you. We hope to welcome you back again in the future.
Fantastic customer service
Fantastic customer service, I was seen both quickly and very professionally.
11 juin 2026
Réponse de Aston Autopark
Thank you for your review. We're pleased to hear you received fantastic customer service and that you were seen quickly and professionally. We're glad we could help.
Staff always polite and helpful
Staff always polite and helpful, always happy with the work done.
Communication is good and prices are competitive.
4 juin 2026
Réponse de Aston Autopark
Thank you for your continued support. We're pleased to hear you consistently find the team polite and helpful, and that you're happy with the work carried out. It's great to know you value our communication and competitive pricing.
Purchased a car and used a part…
Purchased a car and used a part exchange and they attempted to find faults that didn’t exist with p/x and came out with a random amount of money to deduct with no reasonable breakdown of pricing, Poor communication. took 1 & 1/2 months and chase up to action log book for new vehicle. Had to return new car within days with suspension failure even though they had put a new mot on it prior to me receiving the new car which then left with a new fault and due to lack of trust I took it to another garage for repair.
In addition to the response from Astons, my grievance was they would not explain or justify what the £300 was for and how
It came about, it was after a very long conversation they agreed to the option of a refund if it was a regas only, this took several weeks for the investigation and then further chase up by me to receive a partial refund and to date have still not received requested invoice or job sheet.
In regards to the new car works it had been returned twice to them already - after they lost the wheel nut after changing front brakes and them not believing us when we said it wasn’t in the car. After having the suspension done it returned with the steering wheel off, I took it to a garage for tracking to be told the tie rod was bent and they believed this was done by being hit when the suspension was fitted. Their words not mine. I was not prepared to take it back to Astons and got another garage to repair.
21 mai 2026
Réponse de Aston Autopark
Thank you for your review. We are sorry to hear that you are unhappy with certain aspects of your experience, as our aim is always to provide a fair and professional service for every customer.
Your review is quite general and does not provide specific details, however we have identified the matters you are referring to and would like to respond accordingly.
Regarding your part exchange, your Land Rover was described as having everything in full working order. As part of our normal process, we test key equipment after the vehicle has been accepted rather than carrying out lengthy inspections during the point of sale. Unfortunately, we found the air conditioning to be inoperative.
As repairs to air conditioning systems can range from a simple re-gas to much more substantial repairs, we agreed to retain a £300 deposit against any potential repair costs. This approach was intended to be transparent and fair, as we would either cap your contribution at £300 if the repair proved expensive, or refund any unused balance if the repair was less costly. We also offered you the option of taking the vehicle away and arranging the repair privately if you preferred.
In the event, the fault required a re-gas together with leak detection, the total cost was significantly less than the deposit retained, and the balance was promptly refunded to you along with a full explanation and supporting invoice.
We also apologise that you needed to return your newly purchased vehicle shortly after collection due to a knocking noise from the front suspension. The vehicle had received a valid MOT carried out by an independent MOT testing station prior to delivery. Following your return, we identified a worn rubber suspension bush and replaced the complete component containing the bush at no cost to you before returning the vehicle.
You mention that the vehicle subsequently developed another fault. We are not aware of any additional issue arising whilst the vehicle was in our care. Had we been made aware of such a problem, we would have welcomed the opportunity to inspect the vehicle and resolve the matter before you incurred the cost of having repairs carried out elsewhere.
Whilst we appreciate that this experience did not meet your expectations, we do feel that we acted fairly and reasonably throughout by investigating the concerns raised, offering options, carrying out repairs at our expense where appropriate, and keeping our financial commitment exactly as agreed.
Update;
Thank you for updating your review.
We are genuinely sorry that you experienced further issues with your vehicle following your purchase, and we appreciate that this will have been frustrating.
As explained in our previous response, we sought to deal with the concerns brought to our attention by investigating the issues raised, carrying out repairs at no cost to you where appropriate, and refunding the unused balance of the amount retained against your part exchange once the air conditioning fault had been diagnosed.
With regard to your comments concerning the bent track rod, we are unable to comment on this allegation as the vehicle was not returned to us for inspection after these concerns were raised. Without the opportunity to examine the vehicle ourselves, it would be inappropriate for us to speculate on the cause.
We are sorry that your experience did not meet your expectations and wish you all the best for the future.
Excellent service from looking for my…
Excellent service from looking for my new car to driving it away.
28 mai 2026
Réponse de Aston Autopark
Thank you for your review. We're pleased to hear you received excellent service throughout your journey, from choosing your new car to driving it away. We hope you enjoy your new vehicle.
Réponse de Aston Autopark
Thank you for your review. We're pleased to hear you found the team professional. We look forward to welcoming you again.
The customer service team are very…
The customer service team are very helpful friendly and try to update you on the progress of the work being done
28 mai 2026
Réponse de Aston Autopark
Thank you for your review. We're pleased to hear you found our customer service team helpful and friendly, and that they kept you updated on the progress of the work throughout your visit.
Have car serviced there regularly
Have car serviced there regularly. Excellent job every time. 2 or 3 technical issues rectified free of charge by vauxhall. Currently awaiting next car.
21 mai 2026
Réponse de Aston Autopark
Thank you for your continued support. We're delighted to hear you've consistently been happy with the service you receive and that we've been able to assist with any technical issues under warranty. We look forward to helping you with your next vehicle when the time comes.
Carried out the mot,service and work…
Carried out the mot,service and work very efficiently and on time.
21 mai 2026
Réponse de Aston Autopark
Thank you for your continued support. We're pleased to hear you've consistently received excellent service from the team and that we have been able to assist with any issues along the way. We look forward to helping you with your next vehicle when the time comes.
Service & MOT
Service & MOT. Home collection / delivery. Minimum of fuss. Good valet too. Job done!
21 mai 2026
Réponse de Aston Autopark
Thank you for your review. We're pleased to hear you were happy with the service and MOT, and that the collection and delivery service made things easy and convenient for you. It's great to know the valet was appreciated too.
Pleased with the service I received
Pleased with the service I received , very helpful staff Claire who we dealt with was very helpful . Diagnostic was done quick
Overall very pleased with the service received .
Disappointed that I couldn’t have a courtesy car .
16 juin 2026
Avis spontané
Réponse de Aston Autopark
Thank you for taking the time to leave us a review! We're very glad Clare got you all sorted - and we apologise for the courtesy cars, they get booked rather quickly unfortunately!
What my name they are going under, you’ll get the same poor quality Car sold to you
I see they’ve changed the name from Aston Vauxhall Melton Mowbray to Aston auto park that must be because of the horrendous reviews they received under Aston Vauxhall Melton Mowbray mine being one of them after they sold me a very dodgy car. The sales personnel manager haven’t got a clue as well as they repair and Warranty manager hasn’t got a clue and the woman in charge who our Knott name definitely hasn’t got a clue sold me a very dodgy car numerous faults promise me they would be done on pick up there wasn’t they? Then promised me they would be done afterwards they wasn’t ended up having to sell the car to great loss. Do not buy a car from these people under whatever name they are now
16 juin 2026
Avis spontané
Réponse de Aston Autopark
Thank you for your review.
This matter relates to concerns that were raised and responded to previously. We have extensive records regarding the vehicle, the preparation process, the work undertaken, and our communications with you.
We do not accept the characterisation of events contained within your reviews and note that many of the points raised have already been addressed by us directly.
For clarity, Aston Autopark is the trading name of Aston (Melton Mowbray) Ltd and continues to operate from the same premises under the same ownership.
As we have already investigated and responded to these matters, we do not intend to engage in further public discussion regarding the same complaint. Should any genuine unresolved issue remain, it should be raised through the appropriate formal channels.
Réponse de Aston Autopark
Thank you for your review. We're pleased to hear you found the service excellent, efficient and to the point. Glad we could help.
Réponse de Aston Autopark
Thank you for your review. We're pleased to hear you received excellent customer service. We hope to see you again in the future.
Great company
Great company. Found the right car at the best price. Friendly knowledgeable team
8 mai 2026
Réponse de Aston Autopark
Thank you for your review. We're pleased to hear we were able to help you find the right car at the right price. It's great to know you found the team friendly and knowledgeable, and we hope you enjoy your new vehicle.
Choosing the right car
Sonny was absolutely fantastic, I'm sure he would be kind enough to say, we weren't a pain in the backside. But we were. Eventually after lots of phone calls, backwards and forwards, and going back to see the Mokka's, I made my mind up, phew. Patience of a saint I would say, thank you Sonny 😊
24 avril 2026
Réponse de Aston Autopark
Thank you for your wonderful review. We're delighted to hear Sonny looked after you so well throughout the process. Finding the right car is an important decision, and we're pleased he was able to help every step of the way with patience and good humour. We hope you're enjoying your Mokka and wish you many happy miles ahead.
Réponse de Aston Autopark
Thank you for your review. We're pleased to hear you received brilliant service and that the team kept you updated throughout the process. It's great to know you felt well informed every step of the way.
Réponse de Aston Autopark
Thank you for your review. We're pleased to hear you enjoyed the warm welcome, great coffee and comfortable environment. We look forward to welcoming you again.
Vauxhall have mu money and do not care
The well known of need for a software update for many functions of the car which operate, do not operate or change operation while driving is well known but not addressed. I suppose Vauxhall have my money and don't care.
23 avril 2026
Réponse de Aston Autopark
Thank you for your feedback.
We're sorry to hear you're experiencing concerns with the software functionality on your vehicle. We appreciate how frustrating this can be, particularly when features do not operate as expected.
As a retailer, we are unfortunately unable to develop or release software updates ourselves, as these are created and distributed directly by Vauxhall. However, we would be more than happy to assist by raising a case with Vauxhall Customer Care on your behalf so that your concerns can be formally logged and investigated.
You can also contact Vauxhall Customer Care directly using the details below:
https://www.vauxhall.co.uk/tools/contact-us.html
0800 026 0034
If you would like us to help escalate the matter, please contact our team (service@astonautopark.co.uk) and we will gladly assist.
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