Charnwood Avis 

The stove looks good, the company who did the installation were excellent. The test firing was good.

Recently purchase the Aire 7 stove. Great build quality and excellent view of the fire. Would highly recommend to anyone.

After nearly 20 years service my stove developed a fault in the grate riddling system, owing to a snapped split pin. The staff could not have been more helpful providing diagrams and information to enable me to locate, remove and replace the pin and washer.
Failure of one 10p part is not a bad record for nearly 20 years!

New wood burner looks great…just waiting for the weather to cool down so we can try it out!

Great service from start to finish.

The style and efficiency of the design plus the size which is compatible with the space available to install the stove. My satisfactory experience of owning 2 Charnwood stoves in my previous home aided my choice for a stove in my present home.

Excellent service from beginning to end. Lovely modern design on a traditional multi fuel stove. Worth the money to buy a good brand

The fire looks good quality and worked well when tested, just need to wait until winter now.

This is our second Charnwood stove - we loved our first so much, when time came to upgrade elsewhere, Charnwood was the only option for us!

Dealership information

We had 2 log burners from Charmwood, the country 4 blue and the Cranmore 3.

Both are stunning. Great quality. We are very happy with them

Plus they are a British company. Support local 👍

Great product,friendly staff,knowledgeable, nothing was too much trouble

Absolutely love our Charnwood Bay BX Wood burner, installed by Kernow Fires. The fire looks very modern and stylish but more importantly provides efficient warmth to our home. Thank you Charnwood for a very 1st class product.

I recently ordered a spare part for my stove , I had a visitor when it arrived , he commented " you can tell a lot about a firm by their care/attention to detail of their packaging - very professional " . Great firm to deal with .

We bought a Charnwood Haven. It's a fabulous stove. Delivered promptly and really well packaged on a pallet.
Installation went well but here is where it dropped a star. The fitter came across a small manufacturing defect (bracket weld not 90 degrees) so we rang for some help. We had a fix, but didn't want to invalidate the warranty. But for two hours, we were denied access to any technical help. The person concerned kept repeating the installation instructions which we had, and flatly refused to accept there could be a fault, and refused access to anyone senior, despite our fitter being on site in the middle of installation.
When we did finally get to speak to management they were very helpful, reviewed our photos, could see the issue and agreed to our solution. But......I hope they have reviewed the technical help process.
I'd have really loved to have given it five stars, the stove so deserves it.
Update - Charnwood contacted me about my experience and kindly offered to take feedback which I have provided. I'm fairly certain my experience wouldn't happen again to someone else. Thank you for doing this.

Looks good
Great heat
Good quality fire

Very helpful company with nothing too much trouble

Well made appliance used with ease good heat transfer

Excellent service on all inquiries and part deliveries. Responses are quick and coherent. And the parts received are all excellent quality.
Highly recommend Charnwood for all the services they provide and the wood burner itself is very high quality and very efficient

A well made and efficient wood burner with clean lines and a contemporary design