The delivery men turned up on time and were very polite, they assessed the rooms and work to be carried out. They were happy to move one bed into another room. The two men worked extremely hard to r... Voir plus
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Company kept me well updated on when delivery was coming. Good service, helpful delivery and installation including moving and dismantling my old bed - can’t help to try my new one
From the demonstration to installing our new bed what a great experience! We purchased the duo king size COMFOMATIC sleep system,the delivery men were very respectful of our home and everything was e... Voir plus
L'entreprise a répondu
Excellent service the drivers were very helpful and pleasant the bed looks great I can't wait to sleep in it tonight
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Comfomatic, we believe buying an adjustable bed or rise and recline chair should be one of the most enjoyable and reassuring purchases you ever make. For over 17 years we have been helping people across mainland UK enjoy greater comfort, improved relaxation and better sleep through our range of premium adjustable beds, rise and recline chairs and bathing solutions. Whether you're looking for a better night's sleep, a chair that makes relaxing easier, or greater independence around the home, our experienced team will help you find the solution that's right for you. From your first enquiry, you'll experience the Comfomatic difference. Every home demonstration is relaxed, informative and tailored to your individual needs, with absolutely no obligation to purchase. Once you've chosen the right product, many of our beds and chairs can be delivered directly from stock. Our own white glove delivery team will deliver, assemble, install and fully demonstrate your new purchase before removing all packaging, leaving you ready to enjoy it from day one. For complete peace of mind, every Comfomatic bed and chair is supplied with a comprehensive five-year warranty, including cover for most types of accidental damage. Nothing makes us prouder than the thousands of customers who have trusted Comfomatic over the years and the kind words they continue to share about our products, our people and our service. It's why so many customers recommend us to their family and friends. At Comfomatic, we don't just deliver premium products. We deliver confidence, comfort and peace of mind—for the rest of your life.
Coordonnées de contact
15 Turnstone Business Park, Mulberry Avenue, WA8 0WN, Widnes, Royaume-Uni
- 01515591140
- consumer@comfomatic.com
- www.comfomatic.com
4,6
Excellent
283 avis
Aucun historique récent de demande d’avis
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A répondu à 93 % de ses avis négatifs
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Bought the bed and initially found kind…
Bought the bed and initially found kind of average comfort. Had made several complaints to no avail. Mike came and suggested a couple things to try and feel more comfortable. Again no progress, periodic complaints continued till they said the warranty had expired. They offered a special price of £2000 to replace the mattresses. Service plan is not worth the money . I had to phone every year regarding annual service, never on time. Not the best experience you have. I asked for my money back for the breakdown in services - no chance!
4 mai 2026
Avis spontané
Réponse de Comfomatic
Thank you for your review. We are naturally disappointed to read your comments, particularly as we understand that a number of efforts were made over time to assist you with comfort adjustments and ongoing support.
As with all adjustable sleep systems, comfort can sometimes require adjustment periods and fine tuning, which is why further advice and recommendations were provided during our visits and communications with you.
We are sorry that you remain unhappy with your experience. However, we do feel it is important to note that support was provided over an extended period, including visits, advice, and a heavily reduced replacement mattress offer made outside of standard warranty terms in an effort to help resolve matters for you.
Regarding the service plan, we regret if you felt appointments were not arranged as expected and appreciate your feedback on this point.
Really pleased with new bed
Really pleased with new bed. Good service from sales rep and delivery driver installers. Thank you very much,
23 mai 2026
Avis spontané
Réponse de Comfomatic
Dear Jean
Thank you so much for your wonderful review.
We are delighted to hear you are really pleased with your new bed and that both our sales representative and delivery installation team provided you with a great experience from start to finish.
Your kind comments mean a great deal to all of us here at Comfomatic.
We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
I ve got 2 chairs and a bet and we are…
I ve got 2 chairs and a bet and we are happy with them
22 mai 2026
Avis spontané
Réponse de Comfomatic
Dear Sharon
Thank you so much for your lovely review and for being valued Comfomatic customers since 2023.
We are delighted to hear that you are happy with your two chairs and bed, and that our recent service visit gave you the confidence to share your experience.
Your continued support means a great deal to everyone here at Comfomatic and we truly appreciate your loyalty over the years.
We wish you many nights of deep refreshing sleep and many days of deep refreshing relaxation with your Comfomatic Sleep Systems and Chairs.
I had my bed for 3 years and it made a…
I had my bed for 3 years and it made a difference with my back. Helped me get my back relaxed before going to bed. Love the bed highly recommend it
22 mai 2026
Avis spontané
Réponse de Comfomatic
Dear David
Thank you so much for your wonderful review and recommendation.
We are delighted to hear that after 3 years your Comfomatic bed is still making such a positive difference to your back and helping you relax before going to sleep. There is nothing more rewarding for us than knowing our customers are experiencing greater comfort and improved rest.
Your kind words and continued satisfaction mean a great deal to everyone here at Comfomatic.
We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
The bes is extremely comfortable
The bes is extremely comfortable. And I get a good night sleep.
14 mai 2026
Avis spontané
Réponse de Comfomatic
Dear Terence
Thank you so much for your wonderful 5 star review.
We are delighted to hear that your bed is extremely comfortable and helping you enjoy a good night’s sleep. Knowing our customers are resting comfortably is exactly what we strive for at Comfomatic.
Your kind feedback means a great deal to our entire team.
We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
Great service from sales rep and…
Great service from sales rep and delivery drivers installers, looking forward to my new bed.
13 mai 2026
Avis spontané
Réponse de Comfomatic
Dear Arthur
Thank you so much for your wonderful 5 star review.
We are delighted to hear you received great service from both our sales representative and delivery installation team. We are sure you will love your new bed and we truly appreciate you choosing Comfomatic.
Your kind feedback means a great deal to everyone here at Comfomatic.
We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
My brother (vulnerable adult) endured 4…
My brother (vulnerable adult) endured 4 hours of high pressured sales from Polish sales rep. And seemed to struggle understanding English especially 'NO'. He signed an agreement after being told that the bed would be specially made for his needs. Then it was "your bed will be delivered at 8am tomorrow". How's that specially made in less than 24 hrs? I emailed an cancelled the order and said he would be refusing delivery. They hounded him with over 40 missed calls.
7 mai 2026
Avis spontané
Réponse de Comfomatic
Dear Joan,
Thank you for bringing this to our attention.
We take any concerns involving vulnerability, sales conduct, cancellation, and customer contact extremely seriously. We are unable to discuss individual customer circumstances on a public platform, particularly where the comments relate to a third party.
For data protection reasons, we must ensure we have the customer’s authority before discussing their account or order with anyone else. Where contact attempts have been made, this may have been to confirm the customer’s instructions directly, verify cancellation wishes, or obtain permission to speak with a representative.
We would welcome the opportunity to investigate this fully, including the appointment records, cancellation request, call history, delivery arrangements, and any authority provided to act on the customer’s behalf.
Please ask the customer, or their authorised representative, to contact our customer care team on 0151 559 1140 so this can be treated as a formal complaint and reviewed by senior management.
The fitter where very good 5star to…
The fitter where very good 5star to them. The rep help me with all the information. this company was so help full.
12 mai 2026
Avis spontané
Réponse de Comfomatic
Dear John
Thank you so much for your wonderful 5 star review.
We are delighted to hear that our fitters provided such excellent service and that our representative was able to help you with all the information you needed. Your kind comments about our team being so helpful mean a great deal to everyone here at Comfomatic.
We truly appreciate your feedback and your trust in Comfomatic.
We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
A wonderful bed
A wonderful bed. The salesman was very helpful informative professional and friendly. The guys who installed my new bed were incredible did everything showed me how it all worked couldn't ask for better. HIGHLY RECOMMENDED
5 mai 2026
Avis spontané
Réponse de Comfomatic
Dear Tony, thank you so much for your fantastic 5-star review.
We’re delighted to hear how pleased you are with your new bed and that both your representative and our installation team provided such a helpful and professional service throughout. Making sure customers feel comfortable, informed and well looked after from the initial home demonstration right through to installation is something we take great pride in.
It’s especially lovely to hear that everything was fully explained during delivery so you could feel confident using your new bed straight away.
Thank you once again for your recommendation, and we wish you many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System.
Annoying sales cold callers
They cold call you to offer you a free gift card. I didn't sign up to receive calls from your company.
1 mai 2026
Avis spontané
Réponse de Comfomatic
Dear David, thank you for your feedback. We are sorry to hear you were unhappy to receive a call from us.
Comfomatic does not wish to contact anyone who does not want to hear from us, and we take these concerns seriously. If we have contacted you, we believe this may have followed a response to a marketing campaign, and we would always expect any contact to be handled in line with the appropriate consent requirements.
From the information available in this review, we are unable to identify the contact record.
Please contact our Customer Service team on 0151 559 1140 so we can identify the record, investigate why you were contacted, and ensure we suppress any future contact.
Once again, we apologise for any inconvenience caused.
An Admirable Service
As my answers tothe questions posed to me yesterday by Ryan, there was nothing about my meetings with Steve, who visited me on Tuesday to make a presentation and take my order, and John and his crew, who removed my old bed before delivering and installing its much improved Conformatic replacement, that wasn't highly proficient and excellently performed.
29 avril 2026
Avis spontané
Réponse de Comfomatic
Dear Chris, thank you so much for your wonderful 5-star review.
We’re delighted to hear that Steve looked after you so well during the presentation and ordering process, and that John and his team provided such a proficient service when removing your old bed and delivering and installing your new Comfomatic replacement.
Our aim is always to make the whole experience feel smooth, professional and reassuring from the initial home demonstration right through to installation, so it’s lovely to hear that reflected in your feedback.
We wish you many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System.
Great bed comfortable and get a good…
Great bed comfortable and get a good night's sleep
28 avril 2026
Avis spontané
Réponse de Comfomatic
Thanks so much for the feedback. We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System
Got Bed and chair good service
Got Bed and chair good service, excellent products
28 avril 2026
Avis spontané
Réponse de Comfomatic
Dear Ian thanks for the great feedback and your brand loyalty. It is very much appreciated.
I’m very happy with the level of…
I’m very happy with the level of service
The bed is very comfortable and I had a good night sleep last night for the first time in years
24 avril 2026
Avis spontané
Réponse de Comfomatic
Dear Brendah thank you so much for the great feedback. It’s good to hear that the Comfomatic Sleep System has had such an impact. We wish you many nights of deep refreshing sleep on your Comfomatic Sleep System.
I enjoy my chair as it is very…
I enjoy my chair as it is very comfortable,and I am always falling asleep.
24 avril 2026
Avis spontané
Réponse de Comfomatic
Thanks so much for the amazing feedback it is very much apreciatef
Had our bed for nearly 10 years now &…
Had our bed for nearly 10 years now & we are very happy with the product & service we receive
23 avril 2026
Avis spontané
Réponse de Comfomatic
Dear Brian, its great to hear that 10 years on you are still happy with the product and the service. We wish you many more nights of deep refreshing sleep in you Comfomatic adjustable bed.
Excellent service happy with my new bed
22 avril 2026
Avis spontané
Réponse de Comfomatic
Dear Tontai, Many thanks for the great feedback and we wish you many nights of deep refreshing sleep in your all new Comfomatic Sleep System.
Excellent service on time all good
22 avril 2026
Avis spontané
Réponse de Comfomatic
Dear Chris, thanks for the feedback it is very much apreciated.
Réponse de Comfomatic
Dear Kathleen, thank you for your kind words and we wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep Aystem
My experience was very great from…
My experience was very great from Comfomatic the members are very polite,friendly, respectful and good manners ..They fully explained everything to you and demonstrated how to use your purchase..They are good in answering your question,good delivery services, the delivery service was very friendly and helpful fitting up my purchase and taking away my old bed without any actra charges..Thankyou so much am enjoying are new purchase...
18 avril 2026
Avis spontané
Réponse de Comfomatic
Dear Tara, thanks so much for this great feedback, it is appreciated so much. Please enjoy your all new Comfomatic sleep system
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