The delivery men turned up on time and were very polite, they assessed the rooms and work to be carried out. They were happy to move one bed into another room. The two men worked extremely hard to r... Voir plus
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Company kept me well updated on when delivery was coming. Good service, helpful delivery and installation including moving and dismantling my old bed - can’t help to try my new one
From the demonstration to installing our new bed what a great experience! We purchased the duo king size COMFOMATIC sleep system,the delivery men were very respectful of our home and everything was e... Voir plus
L'entreprise a répondu
Excellent service the drivers were very helpful and pleasant the bed looks great I can't wait to sleep in it tonight
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Comfomatic, we believe buying an adjustable bed or rise and recline chair should be one of the most enjoyable and reassuring purchases you ever make. For over 17 years we have been helping people across mainland UK enjoy greater comfort, improved relaxation and better sleep through our range of premium adjustable beds, rise and recline chairs and bathing solutions. Whether you're looking for a better night's sleep, a chair that makes relaxing easier, or greater independence around the home, our experienced team will help you find the solution that's right for you. From your first enquiry, you'll experience the Comfomatic difference. Every home demonstration is relaxed, informative and tailored to your individual needs, with absolutely no obligation to purchase. Once you've chosen the right product, many of our beds and chairs can be delivered directly from stock. Our own white glove delivery team will deliver, assemble, install and fully demonstrate your new purchase before removing all packaging, leaving you ready to enjoy it from day one. For complete peace of mind, every Comfomatic bed and chair is supplied with a comprehensive five-year warranty, including cover for most types of accidental damage. Nothing makes us prouder than the thousands of customers who have trusted Comfomatic over the years and the kind words they continue to share about our products, our people and our service. It's why so many customers recommend us to their family and friends. At Comfomatic, we don't just deliver premium products. We deliver confidence, comfort and peace of mind—for the rest of your life.
Coordonnées de contact
15 Turnstone Business Park, Mulberry Avenue, WA8 0WN, Widnes, Royaume-Uni
- 01515591140
- consumer@comfomatic.com
- www.comfomatic.com
4,6
Excellent
284 avis
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A répondu à 93 % de ses avis négatifs
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Réponse de Comfomatic
Dear Diane, thanks for the feedback. We do appreciate your custom and we wish you many more nights of deep refreshing sleep on your all new Comfomatic Sleep System.
We have a bed and 2 chairs they are…
We have a bed and 2 chairs they are very good with all sorts of settings today service chap that called to servies the appliances was very good
8 mai 2025
Avis spontané
Réponse de Comfomatic
Dear Mrs Seal, I can see that you have been enjoying your Comfomatic Sandringham bed since 2022 and your chairs since 2023. Its great to hear that you are such a satisfied customer. We wish you many more nights of deep refreshing sleep, coupled with days packed with rest and relaxation. Thank you for your brand loyalty.
They was brilliant polite I would…
They was brilliant polite I would highly recommend they explained everything clearly so I could understand didn’t leave a mess took all there rubbish and took the old mattress for us.
7 mai 2025
Avis spontané
Réponse de Comfomatic
Dear Kai thanks for the feedback and it’s nice to see the team delivered the wow factor. We wish you many nights of deep refreshing sleep in your all new Comfomatic Sleep System.
I’v had my bed for 4year
I’v had my bed for 4year. This bed has made a difference in my day to day. I get a full good night sleep. Thank you
6 mai 2025
Avis spontané
Réponse de Comfomatic
Dear David, I can see we have completed a service on your bed today, and its great to hear that our bed has made such a big difference for you. We wish you many more nights of deep and refreshing sleep in your Comfomatic Sandringham Anniversary Bed.
Great service from sales rep and the…
Great service from sales rep and the delivery drivers nice demonstrated.
30 avril 2025
Avis spontané
Réponse de Comfomatic
Dear John, thanks for the feedback about our rep and service it is very much appreciated. We hope you are enjoying your all new Comfomatic Sleep System and that is brings you many more nights of deep refreshing sleep.
Two of your drivers were brilliant kind…
Two of your drivers were brilliant kind and polite no problem at
We all need people like them supper xx
26 avril 2025
Avis spontané
Réponse de Comfomatic
Dear Jacqui, thanks for the feedback about the service you received from our team, it is very much appreciated. We hope you are enjoying your all new Comfomatic Sleep System and that is brings you many more nights of deep refreshing sleep.
Great service and delivery and…
Great service and delivery and installation of new chair delivery drivers very efficient and kind so everything excellent.
25 avril 2025
Avis spontané
Réponse de Comfomatic
Dear Wendy, thanks for the feedback about the service you received from our team, it is very much appreciated. We hope you are enjoying your all new Comfomatic Ultra High Leg Lift chair, and that it brings you many more days of Comfort and relaxation.
Had the bed since 2022 and have been…
Had the bed since 2022 and have been really happy with it and also the really satisfied with service in general. Brilliant all round.
25 avril 2025
Avis spontané
Réponse de Comfomatic
Dear Will, thanks for the feedback about our bed and the service you receive, it is very much appreciated. We hope you are enjoy many more years of deep refreshing sleep in your Comfomatic adjustable bed.
Just had our comformatic bed installed…
Just had our comformatic bed installed and the service has been fantastic from start to finish, from the sales team to the delivery and installation. Excellent experience, great service.
24 avril 2025
Avis spontané
Réponse de Comfomatic
Dear Neville, thanks for the feedback it is much appreciated. We wish you many more nights of deep refreshing sleep on your all new Comfomatic Sleep System.
Very happy with all the service I have…
Very happy with all the service I have received
22 avril 2025
Avis spontané
Réponse de Comfomatic
Dear Lin, thanks for the feedback about the service it is very much appreciated.
Excellence service all round
Excellence service all round. Salesman drivers, and boss
17 avril 2025
Avis spontané
Réponse de Comfomatic
Dear Diane, thanks for the feedback about our team it is very much appreciated. We hope you are enjoying your all new Comfomatic Sleep System and that is brings you many more nights of deep refreshing sleep.
Very good explanation of everything and…
Very good explanation of everything and very pleasant
16 avril 2025
Avis spontané
Réponse de Comfomatic
Dear David, thanks for the feedback about our team it is very much appreciated. We hope you are enjoying your all new Comfomatic Sleep System and that is brings you many more nights of deep refreshing sleep.
One star is being kind to this company…
One star is being kind to this company who just want a sale. ‘GED’ visited my 68 year old learning disabled brother whilst he was alone, spent in excess of four hours with him in his bedroom where my brother was told to replicate his sleeping movements and subsequently massaged with an electric device. He was left traumatised by this, but fortunately did not buy a bed. When I called to complain, a manager was dis-interested but gave me an address to complain to. Needless to say I have heard nothing having put my complaint in words. Please don’t buy a bed from a company that takes advantage of vulnerable people.
4 avril 2025
Avis spontané
Réponse de Comfomatic
Dear Caroline, thank you for taking your time to let us know how you feel about our visit to your brother. Due to the nature of the products we sell we regularly come into contact with consumers who have characteristics or drivers of vulnerability. Our team are trained how to detect and to protect those customers that either do not have capacity and or who are so vulnerable that we ought not to trade with them. On the other hand we are unable to discriminate against any person due to any protected characteristic, what matters is the care and the systems we have in place to protect those consumers. Once again, thank you for your feedback.
Had our comformatic dual mmattress bed…
Had our comformatic dual mattress bed for three years. Both our backs are back to normal with help from the massage element incorporated.
Best investment we have ever made.
10 avril 2025
Avis spontané
Réponse de Comfomatic
Dear David, thanks for the feedback in relation to the product and service you have experienced across the years from the team at Comfomatic. We wish you many more nights of deep refreshing sleep on your Comfomatic Sandringham Anniversary, dual adjustable bed.
Despicable sales techniques
High pressure sales - 7 hour visit from ‘Alan’ including him taking my mother in law’s phone to do a bank transfer for a deposit because her bank kept trying to prevent the transaction due to fraud markers. Despicable sales practices on a vulnerable 82 year old woman who was promised a cure to all her ailments and given no time to think. Do NOT let them in to your house.
4 avril 2025
Avis spontané
Réponse de Comfomatic
Dear Sera, we are sorry that you believe that your mother in laws experience was as described. Dealing first with a fraud alert during the processing of a card payment. From time to time card issuers security systems will alert to check an unusual payment. This is something that happens to all of us at one time or another and cannot be interpreted as an indication that the. Business itself is in some way being fraudulent. We get very very few transactions triggering fraud alerts and when they do, it is usually dealt with promptly by the card issuer and the transaction is then processed. In terms of the rest of your comments as you know we have reached out to you and are currently investigating your concerns, we will respond once that investigation is completed.
Had the beds for several years and…
Had the beds for several years and couldn't do without them now.
3 avril 2025
Avis spontané
Réponse de Comfomatic
Dear BR many thanks for the feedback and it’s great to hear your beds have become indispensable. Enjoy!!
The rep was brilliant
The rep was brilliant. The driver where so good and were where so helpful.
2 avril 2025
Avis spontané
Réponse de Comfomatic
Dear Susan, many thanks for the kind feedback it is very much appreciated.
You will never get your money back
Sales person wasn’t bothered about my opinion. As a result, I got a bed that is absolutely not suitable for several thousands it cost. The next day after delivery, I contacted the service and asked to return the bed and return the money. I have call and emailed for 3 weeks and no results.The customer service constantly says that they don’t have available slots, there are no staff who seem to be available to help or be responsible for this etc.
25 mars 2025
Avis spontané
Réponse de Comfomatic
Dear Olga, I am sorry that you do not appear to have received the level of service we would expect to deliver to our customers. From the review I have not been able to trace your purchase or contact with this office. I would be grateful if you could call our customer service team on 0151 559 1140 between 9:30 and 5 Monday - Friday so that we can investigate your concerns and see how best we can help you.
Recliner Chair
I had my recliner chair serviced recently. The engineer Mikey was excellent. My chair was checked thoroughly & Mikey answered any questions I had however small. Great person & experienced Company.
Good experience all round and if I have anymore questions I know the number to ring.
Many thanks
Julie
21 mars 2025
Avis spontané
Réponse de Comfomatic
Dear Julie, many thanks for the feedback it’s great to hear we have delivered the quality of service you deserve.
Good for people with mobility issues
Service on chair went very well. Helpful agent who left a cleaning kit.
As for Comformatic itself, we were sold a chair that they said had an inbuilt pressure cushion ( it does not ! ) and although we said my husband would be using it up to 24/7 the instructions basically said not to use it as a bed. When we tried to get it cleaned they were not helpful.
So, good experience today but in the past they have not been good giving us information to get it cleaned.
22 mars 2025
Avis spontané
Réponse de Comfomatic
Dear Mrs Finucane, thank you for your feedback and we are sorry to hear that you are not entirely satisfied with the service you have received. Your Comfomatic chair has Mammoth medical grade foam in the seat. This is an award winning pressure relieving foam, specifically designed to relieve pressure and aid comfort. Your chair is covered by a five year Staingard warranty, Staingard will, subject to the warranty terms and conditions, try to clean and or remove stains providing they are reported promptly. If you have had any difficulties with Staingard, please contact our customer service team on 01515591140 and we will do what we can to assist you.
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