Cooplands Avis 

I am a Job Coach at a local college and I work with students who have an EHCP. We were lucky for our students to be able to have a visit at Cooplands factory, based in Durham. The tour we had was absolutely amazing! Our tour guide (Pete) was so friendly and informative. The factory environment was not what we all expected, it was spacious, not overcrowded for our learners and such a welcoming environment. Several of our learners commented on how happy every single employer was. Thank you so much for the experience. Oh, and the products we sampled were of course, scrumptious.

Friendly helpful staff and enjoyable sandwich. Shop was filled a great choice of goodies. There pack of 6 bread buns are excellent value £1. Visited Elvet branch, Durham City. Thank you!!

Just been to the Hartlepool branch this morning to get my scotch rolls and a quiche for my lunch.Thought I would treat myself to a strawberry tart,if I would have seen them wouldn’t have bothered,half the size and £1.70.Last 1 for me,hate getting ripped off.Will go elsewhere for the rest of my bakery items too😠

Not impressed by the service in the 20 high row branch in Darlington, everywhere else i don't have a problem. the biggest reason for leaving the review is the absolute moron who drives the mobile mini truck that stops around several businesses in Darlington and surrounding areas. Instead of waiting for foot traffic to clear, he'll toot his very loud horn for up to 10 seconds, most of the time he won't even come to a stop and he'll be doing it without hesitation no matter who is around. I was once 6 metres away from him, he could see me, hand still welded onto the horn regardless. I had to walk away twice as i didn't need the aggro that day but he really annoyed me, pip your horn to alert the customers to your presence but if there's 1 guy in a car park, have some class, wait 20 seconds, it's every day he does this, not a good look with Cooplands plastered on the sides, members of the public going about their business he rocks up driving tol fast, breaking site speed limits, scaring the life out of Joe Public, i order Cooplands every now and again but BS like this, i get tempted and have not bothered in the past due to this pig ignorant idiot.

Was charged £18.05 for pasties ect put card in lady it hadn’t work and to do it again when I looked at bank statement the following day had been took twice went back to shop not helpful at all said ring customer service I have rang a lot of times say busy and to leave number for call back I have and there will get back to me no joy left voice mail and messages to email heard nothing !!!!!!!!!! Been a week now no response shocking

I was not impressed with coop lands sausage rolls made me sick every time I eat them and they were cold too

Over charged £3.20 for a bottle Lucozade priced at £1.70 and a Toffee apple puff pastry £1.30.Not impressed in the East Hull.

Same Lloyds (Chemist) & Herons,invisible vat to put the customer quid out of their pocket,add a bonus to their workers wages.

Breakfast large bread cake
First of all 5 bacon
Then last week 4
Now today 3 on a large bread cake yet your pictures show 4 slices in a small bread cake yet you charge me 3.00 for just a bread cake shocking not good at all

Manager was funny with me through out, giving me death glares the lot just because I didn't have time for her to put food in the ovens when there was the product right in front of me warm ready and waiting. Apparently didn't refuse to sell me warm products. Made a complaint to head office and and to wait on them to speak with staff. They spoke with staff, the manager in question, and what do you know she hadn't done and wrong at all, she hadn't been shouting at me, she hadn't spat on the food, with the herpes simplex virus on her lip, she had been pleasent with me throughout my time in store, she hadnt been shouting and being very challanging towards me at all, and of course head office has taken her word on things. Apparently only asking me to leave because I had verbally abused her. No I will stuck up for myself, if someone is having goes at me I will have goes at them. I was not the one shouting and screaming. I only went in to get sausage rolls and a cookie monster, they should not have people like that working for them. Head office should watch and listen to the cctv from the event. They will see exactly what happened. Coulby Newham Middlesbrough store shame on you! Even after raising the complaint to head office they are sticking with their staff, they should of just watched the cctv and they would clearly see what happenend.

Every branch I've been in does not seem to follow hygiene rules for handling unpackaged food. They handle cash then touch food without using hand gel or wearing blue gloves. Not good!

Myself and my husband have been going to the Sandgate bakery ingleby Barwick over a couple of years now and I felt the team over there needed some well deserved recognition. Such lovely ladies and always have a smile for everyone. Special mention to Karen & Caroline these ladies brighten our morning making our coffees before our dog walk. Keep up the fab work ladies your all fantastic.
Lindsey, Lee & Walt the cockerpoo

I come into one of your stores in the north east Belmont area every Saturday
Your staff are so polite and helpful very happy and always coming back

My wife and I ordered 2bacon sandwiches, from Hidertorpe branch ,Bridlington on arrival they were hardly warm..I don't normally complain about fast food but these were unedible..cold bacon ugghh...the cleanliness of the store also left alot to be desired..sorry but not impressed....

Husbands farts awful since eating the sausage rolls, even worse after the pasties. 2 stars though because the food is quite nice, but avoid as it can cause serious mincers xx

MMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM I LOVE THE BROWNIES AND ECLAIRS

This is a complaint about staff member 'Lisa' who works at cooplands branch at 52 Whitefriargate, Hull HU1 2HP.

I was casually looking at products in the shop and there was only me and someone else being served in front of me,

lisa then asked "was i in the que" very directly to which i replied "yes im second" to which she then quite abruptly and in a very nasty tone, "im serving someone!"

sadly i find there was no reason for the abrupt tone of voice, there was only 2 people in the shop to be served so she knew where i was. I also never tryed to be served by her either

i find it just rude and not of adequate customer service, there is just no need for it, not just within a shop environment but in life in general, i understand people are having bad days but i'm not a punch bag for anyone and dont expect to be treated in this manner in a bakery.

If you are not able to treat other humans with respect then you shouldn't be in this position

Cooplands has lost a customer in me