We bought an Atomix fold mobility scooter from Lifestyle & Mobility, Margate, Kent. The two assistants that served us were excellent with no pressure selling and lots of information, making our... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Had a nightmare getting delivery sorted out from this company. Placed order about a month ago now and still not received! Chased many times and the person originally sorting it out left, and still wai... Voir plus
L'entreprise a répondu
Jasmine & Justin, in the Harlow Store, go above & beyond... First Class in every respect, with their Advice & Expertise. Incredibly Friendly, Helpful, Supportive, so Professional & knowledgeable. Supe... Voir plus
L'entreprise a répondu
Jason was an amazingly kind salesperson. He came to our home to trial some wheelchairs for our young daughter and then arranged for us to see a couple of other chairs which he thought might fit our r... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- aussi dans
- Magasin de canapés
- Magasin de lits
- Magasin de meubles de chambre à coucher
- Organisme de soutien et de services aux personnes handicapées
- Service de réparation de fauteuils roulants
Écrit par l'entreprise
For nearly 20 years, Lifestyle & Mobility have been making day-to-day life more comfortable for thousands of people. Visit one of our UK stores or browse over 5,000 mobility scooters &living aids online, with free next day delivery on selected products! We also offer in-store or home appointments to help accommodate to your needs. We ensure all our staff are experienced and qualified to help you out as best as we can.
Coordonnées de contact
The Victoria Shopping Centre, SS2 5SP, SOUTHEND-ON-SEA, Royaume-Uni
- 02081597070
- sales@lifestyleandmobility.co.uk
- www.lifestyleandmobility.co.uk
4,3
Excellent
627 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Life Changing
Lifestyle Mobility in Thanet. James was wonderful.. He helped me through the process of learning how to control the Sunrise Powerchair. He was friendly, patient and professional in all aspects.
He is a asset to the company. Thank you James.
6 août 2026
Avis spontané
Réponse de Lifestyle & Mobility
Hello Doreen,
We're so happy to read your 5-star review! It's delightful that James made the experience of getting used to your new powerchair so smooth. He has a great reputation at Lifestyle & Mobility Thanet for his professional, patient and friendly approach to work. We share your view of him as a real asset to the company and will be sure to convey your kind words to him.
Lifestyle & Mobility
Really great experience
Peter from Lifestyle and Mobility came out to do a service and change the batteries on my powered wheelchair. He was a lovely guy, really personable and helpful. He ran into some issues with my chair, but he kept problem solving until it was all working properly and he also made some adjustments so that the chair fits me better. All in all, I think he went above and beyond!
6 août 2026
Avis spontané
Réponse de Lifestyle & Mobility
Hello Helen,
Thank you so much for your wonderful review! We’re delighted to hear that Peter was so personable and keen to get everything working properly. It’s especially lovely to know that he took the time to make adjustments so your chair fits you better. We’ll be sure to pass your kind words on to him—he’ll be thrilled! Thank you for choosing us.
Lifestyle & Mobility.
Wrong size measured for wheelchair and request to change it ignored
I wrote this review a while ago and was asked to take it down, and I did so thinking that the issue would be resolved but it has not been and is clear now it is not going to be which is incredibly disappointing. I bought a wheelchair through this company with my NHS wheelchair budget, but it was measured incorrectly and is too big. When I asked for this measurement to be changed in line with what the NHS has recommended, my email was ignored and by the time it was responded to, it was too late to change as the chair was being manufactured. I'm stuck with this now for another 4 years with a wheelchair that doesn't fit correctly and rubs into the back of my legs, with my feet not comfortably sitting on the foot plate. I cannot afford to replace it so this is having a big impact on my life. It's fine to ask someone to remove a negative review if you are going to resolve the situation, but there has been zero solution or resolution offered. I wouldn't recommend Lifestyle & Mobility and wish I had used a different company.
6 juillet 2026
Avis spontané
Réponse de Lifestyle & Mobility
Hello,
We are extremely sorry to hear about all this. Please contact us at customerservice@lifestyleandmobility.co.uk at your soonest convenience and we will be happy to make arrangements to finally put this right once and for all.
Be assured that, at Lifestyle & Mobility, we genuinely do care about our customers, and we would welcome the chance to rectify this.
We hope to hear from you soon.
Lifestyle & Mobility
The staff are all extremely helpful and…
The staff are all extremely helpful and caring. They were really quick to fix problems. Kevin was amazing in helping solve the wheelchair issues. Thank you so much!
5 août 2026
Avis spontané
Réponse de Lifestyle & Mobility
Hi Allison,
Thank you so much for your kind review. We’re delighted to hear that our team was helpful, caring, and quick to resolve the issues you experienced. We’ll be sure to pass your lovely feedback on to Kevin—he’ll be thrilled to know he made such a positive difference with the wheelchair support.
Thank you again for choosing us!
Lifestyle & Mobility
Purchased a Nitrum ridged wheelchair…
Purchased a Nitrum ridged wheelchair with help from technician Lenny. Made easy with a home visit to assess me for chair i wanted Lenny discussed needs and wants then a 2nd home visit when chair delivered by Lenny to go over every bit of set up for me personally and demonstrated RGK frontwheel which I have ordered now also. Lenny was a lovely polite guy happy to discuss everything and endure your needs met what you where purchasing. Thank you Lenny and his admin support Vicki who kept ne inform.
13 juillet 2026
Avis spontané
Réponse de Lifestyle & Mobility
Hello Mrs Higginson,
Thank you so much for taking the time to leave such a lovely review for us. It is delightful to learn that Lenny made choosing and receiving your Quickie Nitrum straightforward and comfortable.
One of the key purposes of our home assessments is to ensure that every chair is tailored to the individual user. So it is music to our ears to learn that Lenny was so careful in discussing your needs, personalising the setup, and thoroughly explaining everything during delivery. It is also good to learn that you found it helpful to have the RGK FrontWheel demonstration.
We shall be sharing your kind and generous comments with both Lenny and Vicki.
Last, but not least, we very much hope that you enjoy your new wheelchair!
Lifestyle & Mobility
Great service
Bought a new self propelling wheelchair for my daughter, Lenny came out to us and talked through her needs and helped decide model, sizing etc, was very thorough. Again when came out for delivery Lenny was incredibly helpful and attentive to make sure it was set up just right for her. Fantastic service, would highly recommend.
28 juillet 2026
Avis spontané
Réponse de Lifestyle & Mobility
Dear Helen,
Thanks for your review. All feedback matters greatly to us, and it is always extremely rewarding to read such positive reviews as yours.
We are delighted to hear that Lenny took the time to understand your daughter’s individual needs and helped you choose the right wheelchair, size and setup for her.
It is particularly pleasing to learn that Lenny’s care and attention continued throughout the delivery, since getting every detail right is so important. Be assured that your praise will be passed on to him.
Lifestyle & Mobility
amazing company with amazing wheelchair assessor Richard
Such an amazing company and a huge thanks to my wheelchair assessor Richard Chiassaro. I did have a few issues at first with my wheelchair and another assessor (who’s no longer there) but thanks to Richard and the lifestyle and mobility team this all got sorted quickly. Richard’s been particularly amazing, helping me sort out problems with my chair that were overlooked by the other guy, chasing things, helping me with fitting a front wheel ready for the 2027 London marathon and helping adjust my chair to make it more suitable after having back surgery. He’s amazing, if anyone needs a whee Assessor ask for Richard.
28 juillet 2026
Avis spontané
Réponse de Lifestyle & Mobility
Dear Jessica,
Thank you so much for your wonderful comments about Richard and the Lifestyle & Mobility team. They will be delighted to have this excellent review passed on to them.
We are sorry that you experienced some issues initially, but we are delighted that Richard was able to resolve them quickly. Knowing Richard, the Lifestyle & Mobility family are confident that he will have worked tirelessly to ensure your wheelchair was properly adjusted to meet your post-back surgery needs.
We are proud to support you as you prepare for the 2027 London Marathon and wish you every success with your training and, of course, on the Marathon itself!
Lifestyle & Mobility
Richard is amazing
I had an excellent experience at lifestyle and mobility! Richard was incredible with helping me choose the right wheelchair and powered add on. He has offered continuous support while ive been learning to use it! He is fantastic and I highly recommend him!
27 juillet 2026
Avis spontané
Réponse de Lifestyle & Mobility
Hello Dannielle,
Thank you so much for sharing this great review with us. Richard is a great professional and his exceptional product knowledge makes him an absolute credit to the company. I'm sure he'll be delighted to be given this feedback.
Lifestyle & Mobility
Speak to Richard!
I would highly recommend a Lifestyle & Mobility Harlow staff member Richard C, from day one a few years ago, Hayden my son would always come into store with his grandad and Richard would always be there and race him around the store in his chair :).
Now when Hayden got other to take part in the London Mini Marathon, Richard invited him to train with him at Harlow Wheelchair Racing Club, from this Richard see that his chair was not right for Hayden and we have worked with Richard now and ordered his new day chair, Hayden cant wait to be zoom around in it :)
Cant thank you enough Richard for helping support Hayden and also putting us in contact with MakeWay Foundation :)
1 juin 2026
Avis spontané
Réponse de Lifestyle & Mobility
Hello John,
Thank you so much for sharing such a lovely review and for recommending Richard from the Harlow branch of Lifestyle & Mobility. It is truly wonderful to hear how his relationship with Hayden has grown over the years—from those early races around the showroom to supporting his journey into wheelchair racing.
Richard will be thrilled to read your kind words. His dedication to understanding Hayden’s individual needs, helping him find the right new day chair and connecting your family with the MakeWay Foundation reflects the personal support we aim to provide to every customer. He really is a credit to the company and sets high standards to all those who are lucky enough to work alongside him.
We are so excited for Hayden to receive his new chair and start zooming around in it! We wish Hayden every success with his racing and many brilliant adventures ahead.
Here’s hoping that Richard and the rest of the family here at the company get to play a part in his bright future!
Lifestyle & Mobility
Richard was amazing
Richard was amazing. Really helpful with my son wheelchair. Can't wait to get his new chair. He really understands people needs. Would 100% recommend him.
Thank you Richard
17 juillet 2026
Avis spontané
Réponse de Lifestyle & Mobility
Hello Stacey,
Thank you for the glowing review. We are so pleased to hear that Richard was able to bring his characteristic professionalism and empathy to helping your son find his perfect chair.
We have passed on this feedback to him, and, as ever, he has been deeply touched by the accolades.
Lifestyle & Mobility
I genuinely cannot speak highly enough…
I genuinely cannot speak highly enough of Lifestyle and Mobility, and in particular Richard, who has gone above and beyond for our family from day one.
Making sure my son's wheelchair was perfect was clearly a priority for Richard. He took the time to ensure everything was fitted correctly, comfortable, and tailored to George's needs. Nothing has ever been too much trouble, and every time we've needed an accessory or had a question, Richard has been incredibly helpful. He has always sourced exactly what we needed, fitted everything for us, and made sure it was all working perfectly before we left.
It's rare to come across someone who cares so much about the people they're helping. Richard's knowledge, professionalism, patience, and genuine kindness have made what can often be a daunting process so much easier. He has always treated us with compassion and respect, and we have complete confidence that George is receiving the very best support.
The customer service and aftercare from Lifestyle and Mobility have been exceptional throughout, and the personal touch Richard brings is something that really sets the company apart. We are so grateful for everything he has done for us and wouldn't hesitate to recommend Lifestyle and Mobility to anyone looking for high-quality mobility equipment backed by outstanding service.
Thank you, Richard, for always going the extra mile—it truly means more than you know.
27 juillet 2026
Avis spontané
Réponse de Lifestyle & Mobility
Hello Jenny,
First off, thank you so much for taking the time to leave a review. Especially such a heartfelt one. Knowing that you and George have felt so well supported throughout the entire process means a great deal to all of us here at Lifestyle & Mobility
We are sure that Richard will be incredibly touched by the kind words you have used to describe his performance. Richard brings a wealth of experience to his role within our company. We consider him to be a model example of how a Lifestyle & Mobility prescriptive product assessor ought to be. He instinctively grasps the importance of getting every last detail right. Our company is overjoyed to learn of how it is that made the experience simpler and more reassuring for your family.
Richard and the team consider it to have been a genuine privilege to support George and your family on this journey. Lifestyle & Mobility hope that George’s equipment well continue to provide him with the support and confidence which he needs to explore new opportunities in life.
Be assured that our organisation will continue to be there for you whenever we are needed.
Lifestyle & Mobility
Great company and staff
After speaking to several different companies, the team here really stood out and were incredibly helpful.
A huge thank you to Richard, who saved me a lot of money by recommending only what I actually needed. Unlike other companies, there was no pressure or attempt to upsell unnecessary products.
I couldn't recommend these guys highly enough. Excellent service from start to finish!
22 juillet 2026
Avis spontané
Réponse de Lifestyle & Mobility
Hello Chris,
Thank you so much for your kind review! As a rapidly-growing business, positive customer feedback is so important to us. More importantly though, this sort of review is great for staff satisfaction.
Richard, like all our team members at Lifestyle & Mobility, is dedicated to delivering the very best in service and providing the most suitable products (which does not always mean the most expensive) to every individual customer.
We hope to see you again, and, until then, all the best!
Lifestyle & Mobility
The Southend on Sea Lifestyle and…
The Southend on Sea Lifestyle and mobility store has been excellent in supporting me as a new mobility scooter user. Thank you James, Dexter, Azza and Lexi plus all the other staff..I would never go anywhere else. I feel safe and confident with them. Peggy Hart.
25 juillet 2026
Avis spontané
Réponse de Lifestyle & Mobility
Hello Peggy,
We're delighted to hear that you had such a positive experience with Lifestyle & Mobility Southend. Starting your mobility scooter journey can often be an uncertain time. That is why our staff take such care in supporting new users. James, Dex, Azza, Lexi, and the other Southend staff are all dedicated experts and care passionately about every mobility customer's journey.
They will be extremely satisfied to hear you kind words, which we will be sure to pass on them.
Lifestyle & Mobility
Very professional helped with…
Very professional helped with everything me and my family needed and kept in excellent communication throughout the whole experience.
Extra thankyou to Richard who personally help set up my sister's triride and helped her step by step on the ins and outs of what she needs to know about daily use with it 👍🏼
16 juillet 2026
Avis spontané
Réponse de Lifestyle & Mobility
Hello Aaron,
Thank you very much for this review. We really do appreciate you taking the time to give Lifestyle & Mobility Harlow such first-class feedback. Richard brings a great deal of first-hand technical expertise to his role and we are lucky to have him onboard as part of our prescriptive mobility product specialist team. It is delightful to hear how amazing you found his customer service to be.
Lifestyle & Mobility
Denise has been absolutely fantastic
Denise has been absolutely fantastic. Very knowledgeable in the different products and making sure we get the right equipment for my Mum. First class service.
24 juillet 2026
Avis spontané
Réponse de Lifestyle & Mobility
Hello Lindsay,
We're really glad to hear that you had such a great experience with Denise. She's an extremely knowledgeable and experienced member of our online team here at Lifestyle & Mobility.
We shall be sure to pass on your excellent feedback to her. She will be delighted.
Lifestyle & Mobility
We went for an Indian meal at…
We went for an Indian meal at LIVINGSTONES in KESSINGLAND next to AFRICA LIVE @ 5pm today as it was recommended to us. When we got there it was empty but we were were made to feel very welcomed & we felt immediately that our custom was very welcomed. After we sat at our table we looked at the menu and we chose drinks of a pint of Stella Shandy & a mocktail.of orange juice, lime juice, grenadine with lemonade & soda water & it was ice cold & very refreshing. I ordered a RAILWAY LAMB CURRY, with a poppadom & mint dip and a Peshwari naan bread & my partner ordered a chicken tikka masala with a fresh minted dip. My partner had a Stella Shandy with a poppadom & a plain naan bread! We both ordered a side of mushroom rice each to go with our curries. The food was bought to us fresh, piping hot & homemade. The lamb in my curry was beautifully tender as was my partner's chicken in his tikka masala..Every part of our meals was homemade and cooked by hand and it was really delicious and perfect from start to finish. FOLKS ! DON'T MISS THIS GEM.OF AN INDIAN RESTAURANT Oor you will miss a true treasure of hand cooked Indian food!!!
23 juillet 2026
Avis spontané
Shameful treatment
Read how this company treats its customers in the Guardian. Better to buy online.
I bought a £435 wheelchair for my disabled daughter from my local Lifestyle & Mobility store.
She had been admitted to hospital for tests and I planned to use the chair to take her on outings when she was discharged.
The next day, her condition deteriorated and she died two days later. She was 46.
The wheelchair had never left the boot of my car and, since the store and the car park were in an indoor shopping centre, had never been taken outside.
I begged Lifestyle & Mobility to allow me to return it, even for a partial refund, but it has refused.
My daughter was a single parent and the money would make a difference to her teenage daughter; moreover, the wheelchair is another reminder of our loss and it hurts to look at it.
JS, Bournemouth
I’m very sorry to hear of your loss. You have tried for the past three months to sell the wheelchair privately online but to no avail.
You bought it in person because you try to support local stores.
If you had bought it online, you could have saved up to £100 and benefited from a statutory 14-day cooling-off period.
Lifestyle & Mobility has no legal obligation to refund you, but I hoped, given the grievous circumstances, that compassion would prevail. It did not.
It told me that customers are only refunded if a product is faulty or mis-sold. “Given the nature of our business, we are regrettably familiar with circumstances of the sort this customer is experiencing,” it says. “Be assured that we take no pleasure in having to apply the above criteria in such cases.”
Its terms and conditions suggest differently. These state that any goodwill variations to the refund policy are at the discretion of the company.
I asked it twice why it will not use its discretion in your case, which, given your daughter died so young, and so suddenly, before the chair was unpacked, strikes me as exceptional. It did not reply.
23 juillet 2026
Avis spontané
Réponse de Lifestyle & Mobility
Official statement from Lifestyle & Mobility
We are deeply saddened by the circumstances surrounding this case and extend our sincere condolences to the customer and her family for the devastating loss of her daughter.
We fully understand why people reading this story have strong feelings about what happened.
We would, however, like to clarify one important point. Lifestyle & Mobility did not ignore The Guardian’s enquiries. Our team responded more than once, including comment before publication.
Having reviewed that correspondence at director level, we accept that our responses focused too narrowly on statutory rights and established policy and did not adequately address the wider question of discretionary goodwill in these circumstances.
Most importantly, the matter was not escalated to a director. Given the sensitivity of the circumstances and the involvement of a national newspaper, it should have been. Our Managing Director only became aware of the case following publication and is now overseeing it directly.
There is also wider context to this issue.
Lifestyle & Mobility is an independent, family-run specialist mobility business that has spent more than two decades supporting elderly and disabled people. We are proud to provide an inclusive workplace.
Our teams work extremely hard to provide excellent customer care. Caring for people is fundamental to the people we employ, the customers we serve and the reason our business exists.
Sadly, we regularly encounter bereavement and sudden changes in medical circumstances. Families may be left with recently purchased specialist equipment when a loved one’s circumstances unexpectedly change or they sadly pass away.
These situations are incredibly difficult, and our teams endeavour to deal with them with compassion and sensitivity. However, they also raise a genuine question of fairness and consistency. A bereaved family whose situation never reaches a newspaper deserves the same compassion and consideration as one whose circumstances do.
We cannot operate a blanket policy whereby every bereavement or unexpected medical change automatically results in a refund. Products may have been used, specially ordered, individually configured or manufactured, and significant costs may already have been incurred.
That does not mean Lifestyle & Mobility refuses refunds or will not go beyond its obligations. We regularly process refunds where appropriate and seek practical ways to support customers when circumstances change. In some higher-value cases, we have helped customers find a new buyer or facilitated resale.
There is no single solution that can apply fairly to every situation. The question is not whether compassion should be shown, of course it should, but how discretion can be exercised compassionately, fairly and consistently for every family.
This case involved a deeply tragic and unusual combination of circumstances. We recognise that it should have been escalated beyond the normal process for senior-level consideration. It was not, and we are addressing that.
We are reviewing whether exceptional compassionate circumstances should have a clearer route for senior-level consideration, allowing difficult cases to be considered individually while maintaining fairness and consistency.
Our Managing Director is personally overseeing this case, and our priority is to find a compassionate and fair way forward for the customer and her family.
We are concerned that this sad situation has created an impression of Lifestyle & Mobility and its people that does not reflect the care our teams provide to thousands of customers and families each year. We ask that our business and its people are not judged solely by one deeply sad and unusual case, but also by the many families we support.
We will learn from what has happened and remain committed to providing excellent products, genuine care, professional support and the best possible service.
Lifestyle & Mobility
Had a great experience with Lifestyle…
Had a great experience with Lifestyle and Mobility. My mum had an above-knee amputation and needed quite a bit of advice on stairlifts, adapted baths with a lift seat, and scooters. The team were so kind and patient with her while she tested out the scooter (a total speed demon!). Can’t thank them enough for their help.
13 juin 2026
Avis spontané
Réponse de Lifestyle & Mobility
Dear Michael,
We’re so glad to hear that you were very pleased with your recent Lifestyle & Mobility experience. Our team of dedicated professionals pride themselves on consistently offering comprehensive support and expert advice on all sorts of mobility products. As you mention, we advise on everything from stairlifts to disability bathroom adaptations.
And, yes, we have it on good store authority that your mother was indeed a speed demon on the scooter!
Your thanks are massively appreciated, and we hope to serve you and your mother again soon!
Lifestyle & Mobility
I've been in store and purchased a few…
I've been in store and purchased a few times. However after reading the consumer rights article in the guardian today and the companies approach to a grieving mother, I don't be again.
20 juillet 2026
Avis spontané
Réponse de Lifestyle & Mobility
Official statement from Lifestyle & Mobility
We are deeply saddened by the circumstances surrounding this case and extend our sincere condolences to the customer and her family for the devastating loss of her daughter.
We fully understand why people reading this story have strong feelings about what happened.
We would, however, like to clarify one important point. Lifestyle & Mobility did not ignore The Guardian’s enquiries. Our team responded more than once, including comment before publication.
Having reviewed that correspondence at director level, we accept that our responses focused too narrowly on statutory rights and established policy and did not adequately address the wider question of discretionary goodwill in these circumstances.
Most importantly, the matter was not escalated to a director. Given the sensitivity of the circumstances and the involvement of a national newspaper, it should have been. Our Managing Director only became aware of the case following publication and is now overseeing it directly.
There is also wider context to this issue.
Lifestyle & Mobility is an independent, family-run specialist mobility business that has spent more than two decades supporting elderly and disabled people. We are proud to provide an inclusive workplace.
Our teams work extremely hard to provide excellent customer care. Caring for people is fundamental to the people we employ, the customers we serve and the reason our business exists.
Sadly, we regularly encounter bereavement and sudden changes in medical circumstances. Families may be left with recently purchased specialist equipment when a loved one’s circumstances unexpectedly change or they sadly pass away.
These situations are incredibly difficult, and our teams endeavour to deal with them with compassion and sensitivity. However, they also raise a genuine question of fairness and consistency. A bereaved family whose situation never reaches a newspaper deserves the same compassion and consideration as one whose circumstances do.
We cannot operate a blanket policy whereby every bereavement or unexpected medical change automatically results in a refund. Products may have been used, specially ordered, individually configured or manufactured, and significant costs may already have been incurred.
That does not mean Lifestyle & Mobility refuses refunds or will not go beyond its obligations. We regularly process refunds where appropriate and seek practical ways to support customers when circumstances change. In some higher-value cases, we have helped customers find a new buyer or facilitated resale.
There is no single solution that can apply fairly to every situation. The question is not whether compassion should be shown, of course it should, but how discretion can be exercised compassionately, fairly and consistently for every family.
This case involved a deeply tragic and unusual combination of circumstances. We recognise that it should have been escalated beyond the normal process for senior-level consideration. It was not, and we are addressing that.
We are reviewing whether exceptional compassionate circumstances should have a clearer route for senior-level consideration, allowing difficult cases to be considered individually while maintaining fairness and consistency.
Our Managing Director is personally overseeing this case, and our priority is to find a compassionate and fair way forward for the customer and her family.
We are concerned that this sad situation has created an impression of Lifestyle & Mobility and its people that does not reflect the care our teams provide to thousands of customers and families each year. We ask that our business and its people are not judged solely by one deeply sad and unusual case, but also by the many families we support.
We will learn from what has happened and remain committed to providing excellent products, genuine care, professional support and the best possible service.
Lifestyle & Mobility
poor customer service
told the wheelchair would arrive in 2-3 days it arrived at their store in basildon on day 5 i called to check progress during this period and when i eventually got through i was put on hold it seems the staff member that i was speaking to chose to deal with another customer !!!
i was finally told it wes "in transit " so i elected to collect it myself on day 5..i found the whole experience annoying and felt there was a " could'nt care less attitude
once i paid my money
wont be using this company ever again !!
certainly wont recommend them !
17 juillet 2026
Avis spontané
Réponse de Lifestyle & Mobility
Dear Peter,
We are sorry to hear about your experience. We do understand how frustrating all of what you have described must have been, prior to your having got your wheelchair
Please be assured that this is not the level of service we aim to provide. It is our aim that all customers should feel supported before and after making a purchase. We will of course review what happened with our Basildon team so we can address the issues you have raised going forward.
Thank you for sharing your feedback. We are sorry that your experience left you feeling let down.
Lifestyle & Mobility
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