We bought an Atomix fold mobility scooter from Lifestyle & Mobility, Margate, Kent. The two assistants that served us were excellent with no pressure selling and lots of information, making our... Voir plus
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Lisez les avis des autres
Had a nightmare getting delivery sorted out from this company. Placed order about a month ago now and still not received! Chased many times and the person originally sorting it out left, and still wai... Voir plus
L'entreprise a répondu
Jasmine & Justin, in the Harlow Store, go above & beyond... First Class in every respect, with their Advice & Expertise. Incredibly Friendly, Helpful, Supportive, so Professional & knowledgeable. Supe... Voir plus
L'entreprise a répondu
Jason was an amazingly kind salesperson. He came to our home to trial some wheelchairs for our young daughter and then arranged for us to see a couple of other chairs which he thought might fit our r... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- aussi dans
- Magasin de canapés
- Magasin de lits
- Magasin de meubles de chambre à coucher
- Organisme de soutien et de services aux personnes handicapées
- Service de réparation de fauteuils roulants
Écrit par l'entreprise
For nearly 20 years, Lifestyle & Mobility have been making day-to-day life more comfortable for thousands of people. Visit one of our UK stores or browse over 5,000 mobility scooters &living aids online, with free next day delivery on selected products! We also offer in-store or home appointments to help accommodate to your needs. We ensure all our staff are experienced and qualified to help you out as best as we can.
Coordonnées de contact
The Victoria Shopping Centre, SS2 5SP, SOUTHEND-ON-SEA, Royaume-Uni
- 02081597070
- sales@lifestyleandmobility.co.uk
- www.lifestyleandmobility.co.uk
4,3
Excellent
627 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
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Lovely Engineering Service
We were served by Nick, who was very friendly, and helped replace my punctured tire in a quick and professional manner. He's a pretty cool dude. :)
13 juillet 2026
Avis spontané
Réponse de Lifestyle & Mobility
Hi Caitlyn,
Thanks for taking the time to speak to us about your experience.
We’re very glad to hear that Nick was so friendly and effective at replacing your tire. And yes, he certainly is a pretty cool dude :)
Lifestyle & Mobility
Staff are very attentive and don’t…
Staff are very attentive and don’t hassle you they helped me with my enquiry and I would fully recommend a visit there household bits is very unusual and very good value
6 juillet 2026
Avis spontané
Réponse de Lifestyle & Mobility
Dear Sarah,
Thank you very much for your review! Here at Lifestyle & Mobility, we are really pleased that to learn that you found our staff so attentive and friendly.
Our household section has attracted a lot of positive attention from our customers, and we are so glad that you are no exception!
Lifestyle & Mobility
What a beautiful store lovely art work…
What a beautiful store lovely art work & furniture.
Had fantastic customer service, extremely helpful and knowledgeable.
Bought 2 pieces of wall art they were perfect!
Would highly recommend.
2 juillet 2026
Avis spontané
Réponse de Lifestyle & Mobility
Dear Sally,
Thank you very much for the great review! Lifestyle & Mobility really do appreciate getting feedback like this.
We are so pleased that you were able to find suitable wall art for your home and that you found our store team to be so helpful and knowledgeable.
We put a lot of effort into making our stores look the best that they can be, and into staff training. It is rewarding to hear that these efforts have been reflected in your experience.
We hope to see you again before too long!
Lifestyle & Mobility
Unfortunately we had an issue but…….
Unfortunately we had an issue with the scooter we purchased for my Dad. The company couldnt have been more helpful. The staff, especially Dexter were so helpful and patient. Would highly recomend
29 juin 2026
Avis spontané
Réponse de Lifestyle & Mobility
Thank you so much for your kind message.
At Lifestyle & Mobility, testimony from satisfied customers is music to our ears.
Dexter is a long-standing and highly valued member of our team with who is massively committed to delivering first-class customer service. We have passed on your kind words to him.
Lifestyle & Mobility
so welcoming and non judgmental
Lifestyle & Mobility are so welcoming and non judgmental. I was very worried going into a mobility shop at my age due to the stigma that is always attached but the staff are lovely! The shop is laid out brilliantly so you can see all options and try out too. Would 100% recommend
11 juin 2026
Avis spontané
Réponse de Lifestyle & Mobility
Thank you so much for your wonderful review and recommendation.
At Lifestyle & Mobility, we believe that mobility solutions should be accessible to people of all ages, and we're delighted to hear that our team helped you feel comfortable and supported throughout your visit. We understand that choosing mobility equipment can sometimes feel daunting, which is why we strive to create a welcoming, pressure-free environment where every customer can explore their options with confidence.
It's great to know that you found our showroom layout helpful and enjoyed being able to view and test a wide range of mobility scooters, powerchairs, and daily living aids before making a decision.
Your kind words about our staff mean a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Lifestyle & Mobility in the future.
An update on lifestyle and mobility and…
An update on lifestyle and mobility and how they deal with complaints. They don’t. They just want vulnerable people’s money. They offer to deliver products as a good will gesture… not. After travelling 3hours to the store for my booked in appointment to receive either a new chair or refund. I was met with the excuse that there was no one in the store that day suitable to exchange or refund my wheel chair, after the disappointment, we had decided they would deliver the exchanged chair to me. Whilst discussing the costs of delivery they declared it would be free of charge after I had traveled 3 hours to return the not fit for purpose chair. Months later I received the replacement chair and was assured it was the same cost as the original chair. However, it was later revealed that the replacement wheel chair was £380 cheaper than the original. Once I requested a refund they claimed the £380 price difference was for ‘delivery costs’. Which as I’ve just said was discussed as a good will gesture.
The replacement chair -I am happy with however it did not come with the chair hand book but they guaranteed they would send the hand book in the post to me. However, I am still chasing up said hand book and without it I cannot travel or insure my wheel chair.
The email I have received back from the complaints team, was very diplomatic, he will not take any responsibility on behalf of the company’s actions. For example. He agreed to send me the missing hand book that should have came with the new wheelchair however, in the most recent email he is claiming that if I need the dimensions of my chair I should ring the store to receive them over the phone. Another one of his claims is that I am extremely rude and out of order when I have rang said store in the past. Please if I am so rude why am I being advised to ring the store and why would you put your employees in to potential conflict?
In summary I wouldn’t use this company ever again. It has been the bane of my life for almost a year. I’m no better off now than I was a year ago due to still not being able to use the chair for its purpose.
25 juin 2026
Avis spontané
Réponse de Lifestyle & Mobility
Hello Andrew,
Thank you for taking the time to provide feedback.
We would like to clear up a few points.
First, we take the way we speak to our customers very seriously. We also want to make sure our staff are treated with respect.
In response to your recorded phone call, the words used were:
"Whilst we understand that you are frustrated, we respectfully request and advise that you are mindful of both the tone and content used in regards to our staff."
This was said because of the way the conversation had gone. It was not intended to cause offence, but to help lower the temperature of the conversation for everyone.
We understand that this situation has been frustrating. We simply ask that, when talking about these conversations, the wording and the circumstances are described as accurately as possible.
You also said that you are happy with the replacement chair we supplied. We are pleased that we were able to provide a solution that you are satisfied with.
We also sent you the user handbook and the air travel MSDS by email on 25 June.
From the start, we have tried to resolve your concerns as fairly as we could. We know the process has taken longer than either of us would have liked, but we hope the steps we have taken show that we have been committed to finding a solution.
If there is anything else you would like to discuss, we are happy to continue working with you to bring this matter to a close.
Kind regards,
Lifestyle & Mobility
After contacting lifestyle and mobility…
After contacting lifestyle and mobility while in hospital, they were very understanding and helpful. I want to say a special shoutout to nigel for going out of his way and delivering the wheelchair to me at the hospital. I was expecting to be charged lots of money but they donnated the wheelchair for me to use for a week for free which has changed my whole life around and given my ability to get my mobility back.
I am very grateful and I will definitely continue to contact them and work with their services.
Thanks you. Mr H.
6 juin 2026
Avis spontané
Réponse de Lifestyle & Mobility
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that we were able to support you during a difficult time, and it means a great deal to know that the wheelchair helped you regain your mobility and independence when you needed it most.
Nigel will be especially pleased to receive your kind words. Going the extra mile for our customers is something we are passionate about, and we're glad he was able to assist by delivering the wheelchair directly to the hospital.
At Lifestyle & Mobility, we believe that everyone should have access to the equipment and support they need, and we're thrilled that we could make a positive difference in your recovery journey.
Thank you again for your trust and recommendation. We wish you all the very best with your continued recovery, and please remember that we're always here if you need any further advice, support, or mobility solutions in the future.
Warm regards,
The Lifestyle & Mobility Team
Took scooter over to Margate shop for…
Took scooter over to Margate shop for correction of squeaking suspension. Daren and James were super helpful and answered all my questions .
22 juin 2026
Avis spontané
Réponse de Lifestyle & Mobility
Thank you for taking the time to leave us a review.
We're delighted to hear that Darren and James were able to help with your scooter and answer all of your questions. Providing knowledgeable, friendly service and ensuring our customers feel confident in their mobility equipment is always our priority.
We'll be sure to pass on your kind comments to both Darren and James—they'll be pleased to know their assistance made a positive difference to your visit.
Thank you for choosing Lifestyle & Mobility. We look forward to helping you again whenever you need us.
Kind regards,
The Lifestyle & Mobility Team
A new stairlift was needed by my…
A new stairlift was needed by my father, so I reached out to Lifestyle and Mobility. The service from, choosing the best one to it being fully installed was outstanding and everything was completed in a timely and professional manner. Couldn't recommend them enough. Many thanks one and all.
3 juin 2026
Avis spontané
Réponse de Lifestyle & Mobility
Thank you for your wonderful review and for choosing Lifestyle & Mobility to help with your father's new stairlift.
We're delighted to hear that you were pleased with the entire process, from selecting the most suitable stairlift for your father's needs through to the professional installation. Our team is committed to providing reliable mobility solutions, expert advice, and efficient stairlift installation services to help people maintain their independence and safety at home.
It's especially rewarding to know that everything was completed in a timely and professional manner and that you felt supported throughout the journey.
Thank you for your recommendation, it means a great deal to us. Should you or your family require any further mobility equipment, stairlift servicing, or mobility advice in the future, the Lifestyle & Mobility team will be happy to help.
Kind regards,
The Lifestyle & Mobility Team
They are a top bunch of people who…
They are a top bunch of people who always ask me how everything is going when they see me out. When I had a few problems with my scooter they sorted them out right away.
16 février 2026
Avis spontané
Réponse de Lifestyle & Mobility
Thank you for your kind review! We're delighted to hear that you've had such a positive experience with Lifestyle & Mobility.
Our team takes great pride in providing friendly, personal service, so it's wonderful to know that our staff checking in with you when we're out and about has made a difference. We're also pleased that we could quickly resolve the issues with your mobility scooter and get you back on the move without delay.
Providing reliable mobility scooter servicing, repairs, and ongoing customer support is at the heart of what we do. Thank you for choosing Lifestyle & Mobility, and we look forward to helping you with all your mobility needs for many years to come.
Best wishes,
The Lifestyle & Mobility Team
Outstanding
I recently purchased a scooter from Bournemouth Branch. Nigel the Manager and the lady in sales provided an outstanding service, with prompt delivery. I would highly recommend this store to any potential buyer.
17 juin 2026
Avis spontané
Réponse de Lifestyle & Mobility
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Nigel and our sales team at the Bournemouth branch provided you with outstanding service throughout your mobility scooter purchase. Delivering expert advice, excellent customer care, and prompt delivery is something we strive for with every customer, so it's fantastic to know we met your expectations.
Your recommendation means a great deal to us and helps others looking for quality mobility scooters and trusted mobility equipment find a retailer they can rely on. We hope you enjoy your new scooter and look forward to supporting you with any future mobility needs.
Best wishes,
The Lifestyle & Mobility Team
I bought an electric wheelchair and…
I bought an electric wheelchair and shower how to control it and recharge it also how to remove and replace the battery. Found it very easy to control it. I fixed notice on the rear reading " ex bus driver retired NO HAND SIGNALS AND STOP SUDDENLY ".
19 juin 2026
Avis spontané
Réponse de Lifestyle & Mobility
Thank you for your fantastic review!
We're delighted to hear that you're enjoying your new electric wheelchair and that you found the controls, battery removal, replacement, and charging process easy to learn. At Lifestyle & Mobility, we believe that receiving the right guidance and support is just as important as choosing the right mobility product, so it's wonderful to know our team helped you feel confident from the start.
We also had a smile reading about your "Ex Bus Driver Retired – No Hand Signals and Stop Suddenly" notice – what a brilliant touch!
Thank you for choosing Lifestyle & Mobility for your electric wheelchair. We wish you many happy miles ahead, and if you ever need advice, servicing, or support with your mobility equipment, our team is always here to help.
Best wishes,
The Lifestyle & Mobility Team
All the staff are very knowledgeable…
All the staff are very knowledgeable about all the products.
Very helpful and very polite
8 juin 2026
Avis spontané
Réponse de Lifestyle & Mobility
Thank you for your kind review and for choosing Lifestyle & Mobility.
We're delighted to hear that you found our team knowledgeable, helpful, and polite. Providing expert advice on mobility products and daily living aids is something we take great pride in, and it's wonderful to know our staff were able to assist you in finding the right solution.
Your feedback means a great deal to us, and we look forward to helping you again with any future mobility equipment or mobility aid needs.
Kind regards,
The Lifestyle & Mobility Team
Great service
The guys in the shop are great I have a mobility scooter it’s a Atto sport the wheel was squeaky straight in and had it fixed in 15 mins great service as always cheers guys
9 juin 2026
Avis spontané
Réponse de Lifestyle & Mobility
Thank you for your fantastic review!
We're delighted to hear that our team was able to quickly diagnose and fix the squeaky wheel on your Atto Sport mobility scooter and get you back on the move in just 15 minutes.
At Lifestyle & Mobility, we pride ourselves on providing fast, reliable mobility scooter repairs and excellent customer service, so it's great to know we've delivered that experience once again.
We really appreciate your continued support and look forward to helping you with all your mobility scooter needs in the future. Thanks again for choosing Lifestyle & Mobility!
Best wishes,
The Lifestyle & Mobility Team
I first came to this store looking for a child’s wheelchair
I first came to this store looking around for a wheelchair for my daughter and we met this loving man called Richard who helped us showed us all the different wheelchairs and a company who helped fund my daughters chair and now he helped us get tri ride to attach to the wheelchair Richard has been a great help for us and can’t thank him enough for all his work
19 juin 2025
Avis spontané
Réponse de Lifestyle & Mobility
Thank you so much for your wonderful review and for sharing your experience with Lifestyle & Mobility.
We are delighted to hear how Richard was able to support you and your daughter throughout the journey of finding the right wheelchair and later helping you arrange a TriRide attachment. Providing personalised advice and helping families find the best mobility solutions is something we are truly passionate about.
We'll be sure to pass your kind words on to Richard, who will be thrilled to know he has made such a positive difference. It's especially rewarding to hear that his guidance not only helped you choose the right wheelchair but also connected you with funding support and additional equipment to enhance your daughter's independence and mobility.
Thank you for placing your trust in Lifestyle & Mobility. We look forward to continuing to support you and your daughter with any future wheelchair, mobility equipment, or aftercare needs.
Best wishes,
The Lifestyle & Mobility Team
Fab Shop!
I've been into this fab shop quite a few times, the staff are always super welcoming and cheerful. They let you have a good look around alone if you want to or they'll accompany you if that's your wish. The products they sell are top quality at fair prices.
Everything from a rain cover for your mobility scooter to walking sticks to beds to sofas!
I definitely recommend popping in to say hi.
12 juin 2026
Avis spontané
Réponse de Lifestyle & Mobility
Thank you so much for your wonderful review and for your continued support of Lifestyle & Mobility.
We're delighted to hear that you've enjoyed your visits to our mobility showroom and that our team has made you feel welcome each time. We believe every customer should have the freedom to browse at their own pace while knowing expert advice is always available when needed.
It's fantastic to hear your kind comments about the quality of our products and the range we offer, from mobility scooter accessories and walking sticks to adjustable beds, rise and recline chairs, and mobility aids designed to support independent living.
Your recommendation means a great deal to us, and we're grateful that you've taken the time to share your experience. We look forward to welcoming you back to Lifestyle & Mobility again soon.
Best wishes,
The Lifestyle & Mobility Team
I just like to say how helpful staff…
I just like to say how helpful staff was and the scooters and furniture was incredible had all my questions answered too in weight and how it all works too well impressed with the service and after care too
20 juin 2025
Avis spontané
Réponse de Lifestyle & Mobility
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that our team was able to answer all your questions and help you find the right mobility scooter and furniture to suit your needs. We understand how important it is to have clear information about product features, weight capacities, and day-to-day usability, so we're pleased that you found our advice helpful.
At Lifestyle & Mobility, we pride ourselves on offering high-quality mobility scooters, rise and recline chairs, adjustable furniture, and mobility aids, backed by knowledgeable customer service and reliable aftercare support. It's fantastic to know that both our products and our after-sales service left such a positive impression.
Thank you again for your kind words and recommendation. We look forward to helping you with any future mobility or independent living needs.
Best wishes,
The Lifestyle & Mobility Team
Lifestyle and Mobility, Southend on Sea
I have been a customer of Lifestyle and Mobility, Southend on Sea for about a year when I purchased a mobility scooter.
I recently part exchanged it for a new model.
The staff at the Southend branch have always been very courteous, helpful and patient ensuring that I purchase a product that meets my needs.
I would particularly like to mention Alexis whose friendly, patient and knowledgeable assistance has been invaluable and very much appreciated.
I would recommend Lifestyle and Mobility to anyone who has health or mobility issues.
11 juin 2026
Avis spontané
Réponse de Lifestyle & Mobility
Thank you so much for your wonderful review and for choosing Lifestyle and Mobility over the past year.
We are delighted to hear that you've had such a positive experience with our Southend-on-Sea team, both with your original mobility scooter purchase and your recent part-exchange. Providing courteous, patient, and knowledgeable support is something we take great pride in, so it's especially rewarding to know that we helped you find the right solution for your needs.
Alexis will be thrilled to receive your kind words. Her dedication to delivering friendly, reassuring, and expert advice is greatly valued, and we will be sure to pass on your compliments.
Thank you once again for your trust and recommendation. We truly appreciate your support and look forward to assisting you whenever you need us in the future.
Kind regards,
The Lifestyle and Mobility Team
TOTALLY MISLEADING RESPONSE
I am an existing customers, having bought a mobility scooter from them, and used their servicing department 2 years ago, to service my 2 scooters.
Now, as many people have pointed out, their customer service has gone to the dogs.
I accidentally broke the tiller on the scooter purchased from them 4 years ago, an Alumina, and contacted their service department to try and get it repaired, as I had a holiday coming up in two weeks, and was desperate to get it sorted, as otherwise I would have been immobile.
Sent emails to their in-house engineer, who totally ignored them, and to this day, 4 weeks later, never replied. I had to buy a similar scooter 2nd hand, at considerable cost, to be able to go on holiday.
I emailed one of the company’s directors complaining about being ignored by their engineer, but still willing to have the scooters serviced, and to this day not a response from anyone.
What a way to run a business, completely ignoring your customers.
I intend to go on social media and let as many people as possible know what to expect, if they deal with this company.
As many people here who gave them one star have mentioned, and judging by my own experience, THIS COMPANY IS BEST AVOIDED.
FURTHER REPLY TO YOUR INACCURATE RESPONSE
There was no confusion on my part, as I spoke to the receptionist at Hatfield, and she confirmed that the director in question, who I dealt with in the past, is still with the company.
You say you take all customer enquiries seriously, but obviously you don't, nobody had the courtesy of replying to my emails. Is that what you call taking customer enquiries seriously?
The rest of your response is just waffle, straight from a copy and paste script. You have lost me as a customer, and I hope that my complaint will make other potential customers think twice before parting with their cash. It's all good to start with, but when there is a problem, you just don't want to know. I'm not the only person complaining, about your level of service, as there are many 1 star reviews on Trustpilot also unhappy with your company.
16 juin 2026
Avis spontané
Réponse de Lifestyle & Mobility
Thank you for your review.
We are sorry to hear of your frustration and disappointed to read your comments regarding your recent experience.
Firstly, we would like to clarify that Simon Greenway is not, and has never been, the Managing Director of our company. We believe there may have been some confusion regarding the individual you contacted.
We take all customer enquiries seriously and would never intentionally ignore a customer, particularly one who has previously purchased products from us and used our servicing department. We are concerned by your comments regarding the emails you state were sent and would welcome the opportunity to investigate what happened, as this does not reflect the level of service we aim to provide.
We appreciate that a damaged mobility scooter can have a significant impact on day-to-day life, especially when travel plans are involved, and we understand why the situation was upsetting for you.
While we cannot comment on the specifics of your case without reviewing the correspondence, we would encourage you to contact us directly with your details so that we can investigate the matter fully, establish whether your communications were received, and address any outstanding concerns regarding servicing or repairs.
We value all customer feedback, both positive and negative, as it helps us improve our service, and we would welcome the opportunity to discuss this matter with you directly.
So delighted with my Scooter
So delighted with my Scooter. I can get out again at last now that I have proper tyres that don't hurt my back. Steve was so helpful and kind in helping us to choose the correct Scooter for me. Nothing was a problem and Steve encouraged me to ask as many questions as I wanted. He was so clear in explaining everything to me.
Nigel gave us a great deal on our old Scooter which we had bought elsewhere. I couldn't use it anymore as the wheels weren't right for my particular situation. Nigel made sure I had all I needed to make my outings on my new scooter pleasurable.
I am pleased to say I LOVE IT and so nice to be able to get out in comfort. A big Thank you to Steve and to Nigel for being so kind, nice and extremely helpful.
We would highly recommend this store for all your ability needs. To be able to get out in comfort is such a joy. Thanks again!!!
Michelle and Michael Brice, Bournemouth. 😊
30 mai 2026
Avis spontané
Réponse de Lifestyle & Mobility
Thank you Michelle and Michael,
Thank you so much for taking the time to share such a wonderful review.
We are absolutely delighted to hear how much you are enjoying your new scooter and, most importantly, that it has given you the comfort and confidence to get out and about again. Knowing that we've helped make such a positive difference to your independence and enjoyment means a great deal to us.
Steve will be thrilled to hear your kind words. He is passionate about finding the right solution for every customer, and we're pleased that his patience, clear explanations, and willingness to answer all of your questions helped you feel confident in your choice.
We're also delighted that Nigel was able to assist with your part exchange and ensure you had everything you needed to make your outings as comfortable and enjoyable as possible.
Your recommendation means so much to us, and we're grateful for your trust in Lifestyle & Mobility. We hope your new scooter continues to bring you many happy and comfortable journeys for years to come.
Thank you again for your lovely feedback, and we wish you many enjoyable outings ahead!
Warm regards,
The Lifestyle & Mobility Team
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