Robertson Smith & Kempson Avis 

170
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Kyarna at RSK Lettings has done a first-class job in finding me a great new tenant, helping organise a refurbishment and new furniture with professionalism, tenancies and a smile! I’m sure she will... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Selina Singh, the manager of the branch with which we dealt, was superb: she acted as a conduit between ourselves as buyers and the owners as sellers on a large number of issues over a fairly long per... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

The lift is not working for 8 months of the year, and they promoted a 6th-floor flat without letting us know. They are not contacting building management properly, and the building management compan... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

John Pires is an outstanding member of RSK. He is always professional and has a vast knowledge of the property market. One of John’s best qualities is his willingness to go the extra mile for his c... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agents immobiliers

Écrit par l'entreprise

Robertson Smith & Kempson is your local property expert for sales and lettings in Acton, Ealing, Hanwell and Northfields. We provide a personal service, unrivalled local coverage and market expertise backed by over 30 years of experience in the area. We pride ourselves on offering the highest level of service to our clients and customers and offer the added reassurance of being members of the Property Ombudsman Scheme, ARLA Propertymark and are regulated by The Royal Institution of Chartered Surveyors.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

170 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,0

Tous les avis

(170)

26 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service, above and beyond

Before putting an offer in, I was shown around several properties by Ethan. He was always on tine and knew the answer to all our questions. I really appreciated his friendliness and attitude. During the offer and exchange process, Ethan was always available to discuss and also helped move things along when my solicitors were being a bit slow. Thank you Ethan and I highly recommend RSK!

17 février 2022
Avis spontané
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Réponse de Robertson Smith & Kempson

Dear Konrad, Thank you for sharing your kind words about Ethan. Your comments are much appreciated. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

Noté 5 sur 5 étoiles

Great, professional team

We've just sold our property with RSK Acton and it's been a good experience from the start. Professional, knowledgeable and approachable director (Toby) explained their process and justified the valuation in a convincing manner. He was also really helpful (and patient) with the questions I had later in the process, including those about my purchase (that they were not dealing with). The manager (Carla) was also very helpful, responsive and that's having her hands full with exceptionally problematic solicitors on the buyer's side.

17 février 2022
Avis spontané
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Réponse de Robertson Smith & Kempson

Dear Raf, Thank you for taking the time to leave a review regarding your experience with Toby and Carla in our Acton office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team

Noté 5 sur 5 étoiles

Luke has been very helpful and…

Luke has been very helpful and responsive with my house search. Looking forward to finding something suitable soon!
Fabio

16 février 2022
Avis spontané
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Réponse de Robertson Smith & Kempson

Dear Fabio, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

Noté 5 sur 5 étoiles

5* - Would Recommend

I would like to take this opportunity and platform to thank all the staff at RSK estate agents Ealing office for their work attention and professionalism. They have indeed excelled from the beginning to the end. I thank them for their dedication and contributions regarding the initial marketing presentation, through to viewings and also in identifying suitable interested buyers. Even during the legal process they were always on hand to help and assist. Finally, RSK were available to record the closing utility meter readings on the day of completion. Excellent service throughout. Thank you RSK Ealing branch, your service is very very much appreciated.

4 février 2022
Avis spontané
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Réponse de Robertson Smith & Kempson

Dear Christopher. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

Noté 5 sur 5 étoiles

RSK professionalism and customer focus.

RSK have shown professionalism and customer-focussed service in helping us to sell and buy, despite the complexities of our unique circumstances. I’d like to single out Jonathan and Tim for being there when needed and for creating a backchannel for the chain to flip. Deserved 5 stars.

22 décembre 2021
Avis spontané
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Réponse de Robertson Smith & Kempson

Dear Phil, thank you for taking the time to leave us a 5* review. We are pleased to read that you had a great experience with Jonathan and Tim in our Hanwell office. Kind regards Sarah Tranter Customer Relations Team

Noté 5 sur 5 étoiles

Appreciate Reeta's professional service

Much appreciate Reeta's professional service @The Broadway branch, Ealing. She is efficient, responsive and sensible, always attending and willing to communicate with us. Reeta follows through closely all along. She has been progressive to further engage other viewings till we identified a right one.

4 décembre 2021
Avis spontané
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Réponse de Robertson Smith & Kempson

Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind Regards, Sarah Tranter, Customer Relations Team

Noté 1 sur 5 étoiles

Terrible experience

Terrible experience, they showed us a place and we gave offer of the asking price, then tried to trick us on raising the price by saying someone else has also placed and offer. As we refused they said the landlord did not accept our offer but see the same place ad online again in even lower price that we offered.

12 novembre 2021
Avis spontané
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Réponse de Robertson Smith & Kempson

We are disappointed to read your review. Please do contact me directly at sarahtranter@customerrelationsteam.co.uk with further details and we will then look into this for you. Kind regards Sarah Tranter Customer Relations Team

Noté 5 sur 5 étoiles

Excellent

Excellent professionalism in helping us buying our current house.

6 novembre 2021
Avis spontané
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Réponse de Robertson Smith & Kempson

Thank you for taking the time to leave us a 5* review. We wish you all the best in your new home. Kind regards Sarah Tranter Customer Relations Team

Noté 5 sur 5 étoiles

Would definitely recommend!

We have been impressed by RSK Ealing Broadway during the selling process. Michael and the team have been consistently professional, transparent and responsive throughout - from the first meeting to completion day. We would (indeed, we have already) thoroughly recommend to friends, family or colleagues.

12 octobre 2021
Avis spontané
Noté 5 sur 5 étoiles

The team at RSK are exceptional

The team at RSK are exceptional. They helped us at all stages of the purchase, even after we moved in. Whatever the negative perception is of estate agents, this team stands apart from that stereotype. Certainly would do business with them again.

30 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Michael helped me with the sale of my…

Michael helped me with the sale of my house and he has been a pleasure to deal with. The sale was a complicated one; yet Michael handled everything with the professionalism at all times. I would have no hesitation in working with RSK again in future.

29 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Brilliant agent

Carla, Toby and their team were amazing when selling my property recently. They are always helpful and extremely proactive when it comes to marketing, viewings and getting sales over the line

27 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Absolutely amazing service from Carla…

Absolutely amazing service from Carla in the Acton branch, we can’t thank her enough. Communication was second to none and she really made the whole process so much easier than previously experienced with other estate agents. Highly recommend.

24 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service

Fantastic service was provided by Carla who was very helpfull and helped me with any queries we had

24 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

I have dealt with many Estate agents in…

I have dealt with many Estate agents in the past but I have never received such a personal and friendly service than I did from Carla in the Acton office! There was a few bumps in the road (out of our control) but Carla managed to find solutions and the sale when through smoothly within our deadlines! I cannot thank you enough, highly recommended - Best Estate Agent around!!

24 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

I sold many properties in my life

I sold many properties in my life, but this agent is one of the BEST I ever dealt with!!!
Highly recommend if you REALLY want to sell your property. 10 out of 10 for everything.. Thanks guys. Xxx

23 septembre 2021
Avis spontané

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