Robertson Smith & Kempson Avis 

I’m very happy to recommend RSK Ealing. The agents Duncan and his colleagues are professionals. Quick response and good communication. They listen to our criteria and needs. The team always try to find good options for us.

We are lucky to find Michael as the BEST property agent we have ever met so far. We really want to show our deepest appreciation for his past months' professional follow-up and service. His colleague Domnick and all the teammates are super as well, swift and accurate response.

We had great experience with one of the Estate Agents Anjali Chopra.
She was professional, friendly and genuine.
The company is very organized, followed up with leads, communicates well, and they pay attention to our needs as their potential clients.

Their Northfields office are very poor at responding to communications and are a nightmare to get through to. They ignore emails and you have to escalate everything up to their managers. They also charge £300 to change the name of a tenant on the contract which I'm pretty sure is now illegal (Tenant Fees Act 2019).

Our experience with the RSK Northfields office has been a horrific one. They were dishonest with us from the beginning of the tenancy and seem to lack general knowledge on how to communicate with their clients.

Due to unforeseen circumstances we had to surrender our tenancy early. Our landlord was okay with this and the agency seemed to have no issues communicating with us when they had to be paid to get the search for new tenants going.

Our Landlord informed them in writing and over the phone that we are to be released from our tenancy agreement on 31/07/21.

We struggled for over 3 weeks to get our deposit back from the agency despite the fact that our landlord told them in writing that it can returned to us in full.

In addition to the above, they still had the nerve to illegally charge us rent for 01/08/21 and a team member had no problem lying to me over the phone claiming that the agency was never notified of the end of tenancy date by our landlord.

We were told various stories as to why we hadn’t received our deposit yet from us first needing the checkout inventory (which we still don’t have) to procedure changes taking place that were apparently causing the delays.

Out the the 10 or so emails I sent over the past 2-3 weeks they responded to two and it was clear that they couldn’t be bothered about the fact that they had passed the legal date to hold our deposit.

We did eventually get our deposit and the extra days rent back.

I understand that we are all only human and that mistakes happen but something can only keep going wrong for so long.

The least the agency could of done was had the decency to communicate with myself and my landlord clearly. A phone call here and there isn’t enough. Emails should be responded to.

The lack of communication and even transparency from this branch is honestly appalling. They are by far the most unprofessional realtors I have ever dealt with and I would not recommend them.

The team at RSK Hanwell were excellent! They were always quick and very responsive to our needs, often replyng or dealing with the issue within a couple of hours - which helped for peace of mind. Really good communication and an eagerness to help in any aspect. We would highly reccomend the team over at Hanwell!

J&C

The agent really listens to my needs and my criteria in looking for a place. He’s super responsive and he deals with it in a timely manner whenever there’s a problem.
He follows me up every now and then even during lockdown. It’s not easy to find an agent like this if you know what I mean, I’m super grateful.

Very happy with the service provided by the team at the Hanwell office when recently selling my house. Happy to recommend RSK

Deborah Clune

We have had great service from the team at Acton RSK, but in particular Angelina has been patient and good-humoured throughout, beyond the call of duty! Thank you so much! RSK let our property quickly, communication was excellent, and we don’t hesitate to recommend them.

Excellent team, and very good service.
Kept me updated with the viewings and my flat was rented in less than two weeks.
Will definitely use them again.
Thank you RSK.

Really great service from the RSK Ealing branch - dealing predominately with Molly Allen and had a viewing with her colleague Sona. Molly was very helpful, personable and communicative. Recommend the RSK Ealing branch!

Not even a 1 star, been waiting for 3 days to hear back regarding the offer we made. very unprofessional! wasted our time and acted like they don't care and it was not our fault that the landlord has not replies but for sure they were not honest with us regarding what was going on! I would not recommend them to anyone!

Awful experience. Do not sell your house with these agents. They are unprofessional, rude bullies! They made the process very difficult for me, they promise the world and deliver nothing. Ruined the experience of selling for me.

RSK Ealing lettings service team provided an outstanding service. The team works really well together, with the left hand knowing what the right is doing. They are very professional, efficient and pro active. Having had a terrible experience with Hamptons Ealing (read my review of them if you are thinking of using them) I appreciated RSK's level of service far more than I would otherwise have done. I would highly recommend and would certainly use again. 5 stars! Their manager Altin is absolutely charming and knows what he's doing.

I am very pleased with the service provided by the northfields branch of RSK . They are very professional and provide a high quality service. In this connection, they usually return calls promptly and do their best to resolve issues . I would single out Andrew for special praise: when you're dealing with him you are the only client .He is very knowledgeable. I have no hesitation in recommending them.
Lee John-Charles

Brilliant customer service from the first phone call by Micaela. She has been extremely helpful, kind, professional and always responded promptly on my emails or phone calls. She has helped me to move to the beautiful flat with my daughter and always provided me with needed information or advice. I would definitely recommend her as an estate agent and just want to thank her for all her hard work.

The staff are very friendly and helpful.
Its lovely to be greeted with a warm welcome and smile especially when dealing with Zak Awan, he whose so friendly and helpful.
It's a pleasure to work with you...

Jonathan at RSK is a phenomenal branch manager - He’s charismatic, courteous, diligent and understanding. RSK as a whole have been an amazing estate agent to deal with and secured me my dream First home. They come highly recommended by me.

Ronan and his team in Northfields are very professional along being reliable. Id always recommend them to friends and family.

Zak has been an amazing help with my property search, I have been looking for a property for about 6 months and have been so frustrated with the process, being inundated with completely irrelevant properties from all of these useless agents but not RSK! I was a bit snappy on the phone initially with Zak because he was asking so many questions about my search but now I understand why! He instantly came back to me with 4 properties that he would suggest viewing and my search immediately took a turn. 3 of them really put a spanner in the works because they really fit the bill! I have now had an offer accepted with RSK and I must say they have been excellent up until this point and we are nearing exchange. Fingers crossed! Well done to the whole team.