The engineer (Dylan Williams) was extremely helpful. He was very thorough in his work checking the system and made some adjustments to 2 of the room monitors, as I’d had problems with spiders setting... Voir plus
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Lisez les avis des autres
Dillon, the service engineer for Secom plc was very polite and was thorough in his work.
Secom Security Engineer arrived on time. Checked thoroughly that the Alarm System is working properly for its annual maintenance inspection. The Engineer asked if I had any questions or concerns with... Voir plus
L'entreprise a répondu
Sorry for the late post. This review is in relation to our annual service/maintenance visit on 7th April 2025 by Jermaine Stephenson who is outstanding as a professional and as a gentleman. His knowle... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de surveillance
- Fournisseur d'alarmes incendie
- Magasin d'équipement de sécurité
- Agence de sécurité
- Installateur de systèmes de sécurité
- Fournisseur de systèmes de sécurité
À propos de SECOM Plc
Écrit par l'entreprise
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Coordonnées de contact
52 Godstone Road, CR8 5JF, Kenley, Royaume-Uni
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de SECOM Plc
Good morning
We're happy to hear that you found our engineer friendly and polite, and that they explained everything clearly. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
Exceptionally polite and attentive…
Exceptionally polite and attentive engineer is an absolute credit to Secom.
2 mars 2026
Réponse de SECOM Plc
Hi Tim
We're happy to hear that our engineer's attentiveness stood out. It's great to know they left such a positive impression. Thank you for your feedback which will be shared with the engineer and his manager.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Hi Hilary
Thank you for taking the time to review us. We really appreciate the positive feedback about our engineer and this will be passed on.
Kind regards.
Lorraine.
Friendly and efficient
25 février 2026
Réponse de SECOM Plc
Hi Mr Jewell
Thank you so much for completing this review. We really appreciate you letting us know that you found our engineer friendly and efficient and this feedback will be passed on.
Kind regards.
Lorraine.
Excellent communication
Excellent communication, the Engineer, Dylan, was a really nice lad, courteous, polite, very professional and obviously like his job!
Carried out the service explaining what he was doing throughout the time he was on site.
25 février 2026
Réponse de SECOM Plc
Good afternoon
We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the engineer's communication, professionalism, and service. It's great to know that their explanations were helpful. Thank you for your feedback which will be shared with Dylan and his manager.
Kind regards.
Lorraine.
Secom are providers for a number of…
Secom are providers for a number of premises with which I am involved and have always given good service
25 février 2026
Réponse de SECOM Plc
Good morning
We appreciate you taking the time to share your positive experience. We're happy to hear that you've consistently received good service from us across multiple locations.
Kind regards.
Lorraine.
Good maintenance visit
The recent visiting engineer was very competent and helpful. Highly recommended
25 février 2026
Réponse de SECOM Plc
Hi Hilary
We're happy to hear that the engineer was competent and helpful during the visit. We appreciate your recommendation and thank you for your feedback.
Kind regards.
Lorraine.
Excellent service engineer visited…
Excellent service engineer visited between the appointed hours. Helpful update when he was en route. The option to select a convenient appointment slot.
17 février 2026
Réponse de SECOM Plc
Hi Mrs Hartwell
We're happy to hear that the service visit met your expectations with the timely arrival and helpful updates. We appreciate you mentioning the convenient appointment scheduling and the excellent service engineer. Thanks for your feedback.
Kind regards.
Lorraine.
Great service
Turned up on time; Dylan was pleasant and professional. This company delivers what it promises.
18 février 2026
Réponse de SECOM Plc
Hi Michael
We're happy to hear that Dylan was punctual, pleasant and professional. It's great to know we delivered on our promises, and we appreciate your positive feedback which will be passed on.
Kind regards.
Lorraine.
Excellent
Excellent time keeping, explaining what the engineer was doing, polite and efficient.
19 février 2026
Réponse de SECOM Plc
Good morning
We're happy to hear that our engineer was punctual, communicative, polite, and efficient. Thank you for taking the time to share your positive experience which will be passed on.
Kind regards.
Lorraine.
The engineer was extremely polite and…
The engineer was extremely polite and considerate and above all efficient.
18 février 2026
Réponse de SECOM Plc
Hi Tony
We're happy to hear that our engineer was extremely polite, considerate, and above all efficient. Thank you for sharing your positive experience with us and this will be passed on to the engineer and his manager.
Kind regards.
Lorraine.
as usual friendly professional service
as usual friendly professional service
always quick to solve problems
18 février 2026
Réponse de SECOM Plc
Hi Nick
We are happy to hear that you consistently receive friendly and professional service and it's great to know we quickly resolve any issues for you.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Hi Mr Bulent
We appreciate you taking the time to share your positive experience regarding our professional service. We are happy to hear that you were satisfied.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Good afternoon
We're glad you found our engineer efficient and friendly. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
Nice young man.
The Engineer made the experience very good. He persevered to locate the problem. He was polite and helpful at all times.
18 février 2026
Réponse de SECOM Plc
Hi Mr Bolar
We're happy to hear that the engineer's dedication made your experience very positive. We appreciate your kind words and are glad they were polite and helpful while resolving the issue.
Kind regards.
Lorraine.
Engineer was very friendly and helpful
Engineer was very friendly and helpful, He explained that the batteries should last normally two years and so he did not change any of them this time.
11 février 2026
Réponse de SECOM Plc
Hi Gill
We're happy to hear that the engineer was very friendly and helpful. We appreciate your positive feedback regarding the explanation about the batteries. Thank you for taking the time to share your experience and this feedback will be passed on.
Kind regards.
Lorraine.
Just wanted to say Filipe Santos
Just wanted to say Filipe Santos - great guy, really helpful and his work is outstanding
13 février 2026
Avis spontané
Réponse de SECOM Plc
Hi David
We're happy to hear that you had such a positive experience. We appreciate your kind words and are so glad to know Filipe was helpful and provided outstanding work.
Kind regards.
Lorraine.
Filipe is a STAR
Filipe is the most wonderful engineer.
Always brings positive vibes to our office, and has been immensely helpful with any issues and questions we had.
Absolute asset to the company.
13 février 2026
Avis spontané
Réponse de SECOM Plc
Hi Andrei
We're happy to hear that the engineer's positive attitude and helpfulness have been so beneficial. We appreciate you recognizing their value to the team and thank you for your feedback.
Kind regards.
Lorraine.
It happened
12 février 2026
Réponse de SECOM Plc
Hi Charles
Thank you for taking the time to post a review. It is greatly appreciated.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Hi Dr Mudaliar
We appreciate you taking the time to share your positive experience with us. We're so glad you found our engineer friendly, helpful and courteous.
Kind regards.
Lorraine.
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