SES Water Avis 

Not a professional company received calls from them which I was convinced was from scammers but it was them. Maybe the Scammers out there could give them some customer training.

Payments website is the worst application I have ever seen is like something developed in the 90's has just charged me 3 times (Gets Server 500 Error) for an £3.01 apparent outstanding bill.

Will chase them to the end of time now for a refund and thankfully are no longer with this lot!!

Complete incompetence.
After being with them for 5 years I moved into a new build property and was the first person to live there. I was told I owed £70 that was already on the bill and then almost £500 for something else, of which nobody at this company can explain. The woman I spoke to on the phone says she'd email me an itemized billing as to why from may 2022 to October 2022 the water bill amassed to almost £500. This did not happen and has still not happened more than a week later. Their complaints department are no better, it takes 10 working days, yes, two weeks for them to respond. Having this linger over us is causing unwarranted stress yet no one is available to explain.
Probably the worst run service company I've ever come across.

This water utility company is utterly incompetent. I have had the misery of five interactions with them to sort out a simple problem, but several months later, I am still receiving incorrect bills.
• Briefly, in August We received a bill that was hugely over the usual amount.(£234, rather than around £150). At first, I thought we may have a leak!
•I contacted them and they arranged to have the water meter re-read. I examined the meter myself and discovered that it was filled with caked on sand and mud, and had never been read. I cleaned it, and photographed the meter face to reveal an actual consumption of around £160.
•Their meter reader concurred with this. The bill should have been £159.96. A call to them confirmed this and we spoke to J...... We spoke to her on three separate occasions.
•We eventually received a statement showing both the original incorrect amount PLUS the correct amount. Now the problem was even worse.
• We called again, and again speaking to both J, and L.
The customer service team (are always friendly, kind and attempt to be as helpful as they can) BUT, the problem that they have is that when they raise this problem with the accounts team, the complaint eventually gets closed down even though the problem has not been addressed.
• I eventually wrote a brief outline of the problem to the CEO of SES, and did not even receive a reply.
This morning, someone rang me randomly fro SES to say that the bill has been reduced to £89 (approx).
• This is still wrong.
I have paid the portion of the bill that IS correct, and owe SES zero. Despite this, still no corrected bill.

Mr Iain Cain (CEO) is a complete letdown. What a way to run a company!

A truly shockingly bad company.

Just had a call with with SES water and wanted to say what a positive experience it was. I rang to adjust my direct debit as was paying slightly too little and didn't want a big bill in 6 months time. Such a helpful man on the phone who checked I was listed on priority customer register with correct details. He also checked I was on correct tariff and directed me to social tariff form. I couldn't have asked for more.

Where to Begin? My experience with SES water has been bad for over a year and a half.
1. I only received my bill every 6 months, since my meter can only be read by an SES Water employee.
2. The bills were high and even after following all their water-saving tips, they didn't change almost anything (£10 difference from one bill to another).
3. Although I have an online account and requested my bill to be sent electronically, I still received the Bills in the mail. Except for the last 2 bills that I paid but I haven't receipt by any means, just the money deducted from my account.

I tried to call them several times without luck and you have to send several messages in order for them to reply to your queries after 14+ days of waiting. This is outrageous.

Totally rubbish company
with rubbish customer service (don't even think they know what it is!)
Claim to help people in difficulties but don't!!