Snellers Estate Agents Avis 

We’ve had a really great experience with Kelly Baldwin at Snellers Property Management. From the moment we moved into our new rented property, Kelly has been incredibly helpful and responsive in addressing the inevitable snags that come with settling into a new home.

She has handled everything with efficiency and professionalism—quickly responding to issues, keeping us updated, and liaising with the landlord to make sure things were resolved smoothly. It always felt like she was genuinely working with us to find solutions that worked for everyone, and thanks to her efforts, we’re now in a place where everything feels settled and positive.

We really appreciate her support and would highly recommend Kelly to anyone looking for a reliable and proactive property manager.

Always an outstanding service by everyone at Snellers. I have been using Snellers for over 10 years for renting two properties and now am selling both.
Always excellent and professional communication - getting back to you fast and always very kind, and they are also very efficient in both managing properties, -throughout the rental period, plus providing thorough reports of the properties, when changing the tenants or selling the properties. Always a smooth process.
They are professional and reliable with great negotiation skills- getting the price I ask for. Always a great service.
I highly recommend them.

I've worked with Snellers for many years and as the staff come and go - there is always a consistently high level of service from the property management team - I'd like to give a shout out to Sophie, Olivia and Holly who have been a huge help and support as I've gone through a recent change over of tenancy .. its always a challenging time as a landlord and they've been very responsive and always have the tenants in mind in wanting to give a great experience.

We own four flats in Twickenham and Snellers have been our letting agents for several years. We recently asked them to take over the full management of these flats - a huge relief as anyone dealing with residential lettings will know this can be a nightmare. It is reassuring to know that Sophie Sheppard who manages the property for us is at the end of the phone/email - she keeps us in touch with all matters raised by tenants and any issues regarding the building and deals with matters promptly and efficiently.

I have been a landlord with Snellers for many years.
They have always given me a decent service and I have generally been pleased with what they have done. Recently however my experience has been enhanced with the appointment of Kelly Baldwin who is now my property manager. Kelly keeps me informed of any problems arising with the property, and uses her knowledge and experience to suggest sensible and practical solutions. A tip top service. Thank you.

Snellers have been letting my property in Twickenham for several years. I have always had top rate service from them and Sophie Sheppard, who is now managing the property, has recently gone above and beyond to organise a bathroom repair for me, keeping both myself and my tenants fully informed on the progress of the job. Thank you.

We would like to thank Sneller’s Estate Agency, and in particular a Sales Consultant Peter Ram, for his outstanding support and guidance throughout the viewings and the entire purchase process. Peter was always helpful, honest and responsive, providing us with all the necessary information and accommodating additional viewings whenever we needed to make a decision.

His professionalism and friendly approach made the experience much smoother, and we truly appreciate his dedication. We would highly recommend Sneller’s, especially thanks to Peter’s exceptional service.

Jonathan is excellent at what he does. He’s very competent and very efficient. Thanks for everything, Jonathan.

The management of my flat block was changed to Snellers in May.
I was selling at the time and needed some actions from the management company. Snellers sat on the requests and nearly derailed the sale. When we queried why there was no reply to the correspondence, Snellers sloped shoulders onto the previous agents who did a great (unpaid) job.
The sale went through in July, since when I have had a number of emails and letters which should be going to the new owner. When I send them back, they say they can’t change this until informed.
This is stupid. They are knowingly sending out incorrect items in the knowledge that they will have to do it again.
Snellers. I know you don’t do proactivity but please ASK for the change directive rather than sit there doing stuff you know will need to be redone.

ADVICE: do not fall into Snellers hands if you are looking for building management

The commercial and property management side of Snellers is truly Incompetent and Negligent. As Snellers has not created a page on Trustpilot for the commercial side of the business, this is the only place to share an honest review after dealing with Sneller for the past three years, as they manage a residential building in New Malden, and it has been an absolute nightmare due to their appalling service.
I experienced damp issues in my flat caused by a leaky roof, and I have been relentlessly chasing Sneller about this since January 2022. After sending over 32 emails without any results, I began contacting everyone within the company, only to realize that incompetence runs all the way to the top. The Head of Residential Block & AST Management was fully aware of the severity of the situation as of May 2022. I explained to him several times over the phone and via email that my flat had become a health hazard, with my tenant breathing in mold due to the leaking roof. His lack of action speaks for itself, as the roof was never repaired.
My flat became unsellable due to the leaky roof, and every potential buyer backed out once they saw the damp report. I was also forced to reduce the rent because of this issue, resulting in a £3,000 loss of rental income.
After 19 months of chasing Sneller, sending well over 66 emails, and still not seeing the roof repaired, I filed a formal complaint for negligence. Unfortunately, this made no difference, as Sneller seems to lack any work ethic. I had no choice but to step in and handle the roof repairs myself, despite this being Sneller’s responsibility, and I spent considerable time coordinating contractors, surveyors, and securing quotes and approvals from the directors. By the time we got the scaffolding up, the roof was in such a state of decay, leaking everywhere, that repairs cost us £25,500.
I went through the Property Redress Scheme, which decided in January that I should be awarded compensation if I agreed not to pursue legal action. However, the compensation offered was far too small to cover the losses I incurred due to Sneller’s negligence.
My tenant was forced to live with mold for two years because the Head of Residential Block & AST Management and his team simply could not be bothered to do their job correctly. I honestly wouldn’t wish Sneller’s services on anyone.

Update following Sneller's response: the profile you mentioned is based in the US and is unclaimed. This is the only page for Snellers UK and I believe it is important for people living here to know how your company really treats its clients.

Snellers been very good with our listing. They were professional and quick to respond. They got hour house listed in no time and went on rental in 3 weeks. Happy to see the service they provide. :)

AVOID AVOID AVOID. Use of gas lighting techniques like ringing 7 times in a row changing the storey each time. Lied about things being renovated before we moved in at the viewing and lied about the landlord using the garage for his own storage. All of this after we signed the tenancy agreement. I have been renting for the last 25 years and this was one of the worst experiences I have had with estate agents.

I am very grateful to George Lewis and Gareth Davies for making my first rental flat experience here in London bearable. They have been so accommodating, reasonable and very helpful. Their lines are always open and they did their best to resolve the flat issues. Thank you very much!

I’d like to say thank you to Archie at Snellers Twickenham for his kindness and help in trying to find a rental property in Twickenham for my Husband and I. Our needs are very specific due to mobility problems so it’s a difficult one to meet. Thanks for your patience Archie
Marilyn

Sophie Shepperd at Snellers has been great to work with - she acts quickly and follows through with everything that she says she will do. I feel confident that she will do what I ask of her as I rent out my property through Snellers.

Over 10 years of experience letting our properry we have had a mixed bag with the letting agent side of Snellers.

Over the years we have had at times, a very poor service, which seems to be very dependent on the person who is managing your property and of course the tenant in the property also.

But over the last 2 years I am very happy to give the 5* to Sophie Sheppard who listened to my concerns and managed to rectify many issues within a very reasonable timescale when she took over managing the letting of my property.

We are now selling the property with Snellers and Sophie continues to provide the information we need to provide to the buyer, eg safety certificates and she ensures they remain up to date so we comply with the regulations associated with letting a property.

Holly and the rest of the Rental Team at Snellers are incredibly helpful and efficient, and as a landlord based outside of the UK, I feel very comfortable and confident that my interests are being well looked after.

Very helpful staff, always ready to advise on the complex rules around letting properties.

As tenants, it can often be a challenge to be heard and supported, either by Landlords or Managing Agents. Shaun Brayshaw at Snellers has been superb in taking care of us. He goes above and beyond to ensure that our concerns and needs are addressed. Shaun facilitated an emergency boiler replacement right before a bank holiday too.

Zara has been really helpful, very pleasant to deal with and has made this a smooth experience for us.