Snellers Estate Agents Avis 

Zara Choudhry is a very good tenancy management officer. She has been friendly, professional and responsible.She has resolved my tenancy issue quickly and effectively. I am grateful for her help. I hope everything goes well with her.

Zara Choudhry has been exceptional in helping us with getting our contract amended while helping clarifying any questions that we had in terms of deposits and next steps.
She’s knowledgable, patient and really keen to understand your needs first.

Do not trust Snellers agency in Twickenham. Their reviews are fake, and they force you to write a nice review. Once you pay the money, they disappear.
They advertised the place I rented from them saying that is quiet. Loud doors (without springs) banging all the times, daily construction noise and another neighbour bullying and stalking me. Everyone in the shared staircase do as they please with no CCTV and rules. Bad stench in the common staircase. They did nothing - apart from sending me several emails involving several different people from the agency t o confuse me. They destroyed my life. Snellers bully me until this day, completely clueless, ask you for money that you already paid and continue to harass you day by day by different people. Do not rent from them particularly if you are a for ei gner. Update 1 - Sarah reply is no use like the whole lot of the. Usual excuse. Am a long suffering customer of Snellers - never again. Complete rip-off. Update 2 - Snellers now continue to blackmail me until today and want my personal details or my review will be taken down. Just in case anyone is doubting, in one year I rented from Snellers I spoke to at least 20 different people. Snellers have been trying to get me evicted illegally. It is a bad triangle between landlord, agency and park management taking side of the neighbours - they all blame each other. You won't believe this but they even blocked a window in the shared stairwell permanently. Worse landlord I ever had in SNELLERS.

I genuinely hope my experience will serve as a cautionary tale for anyone thinking of buying a house through Snellers Twickenham. I will only give you facts and let you decide whether to trust them.
We put an offer down on what we thought would be our forever home. It would be a stretch to start but we could make it work.
Kris told us the owner liked our offer but would ideally want a little more.
We did the numbers again and upped our offer, but having been burned before, our condition was that it be taken from the market. Our offer was accepted. We were ecstatic. Our kids were overjoyed.
A day later, we noticed the house was still listed as on the market. When we queried this, Snellers ignored our condition and told us they were still having viewings until we show we have booked a survey. We booked a survey. Then they told us they will continue the viewings until we get financing in order and book a valuation. We did so.
They got no new offers that weekend, but the house was still not marked sold STC. We queried this again, and were told we need to show we engaged a conveyancer. We did. This game continued for weeks, but Snellers told us "hand on heart" they are no longer taking viewings or marketing the property. We relaxed. Survey was done and paid for. Searches too. Valuation was done. Financing arranged.
The patient buyers of our home also did their searches and surveys. They were excited too.
This morning Kris told us we were gazumped. He didn't even tell us by how much or give us an option to up our offer. So they were still marketing the property. They were still chasing new offers after all. They lied.
My wife is devastated. My daughter cried. Kris is happy.

Bethany in property management has looked after our rental properties for a number of years. She is incredibly proactive, responsive, patient and nothing is too much trouble for her. Not only is she incredibly efficient but she also has a lovely way of dealing with her clients.

Snellers have been managing property for us for many years now, and in the last few, we've been blessed to have Sophie Sheppard taking care of things for us. Sophie is knowledgeable, has great communication skills and is always quick to respond to any queries we have. We live overseas part of the year, but are more than happy to have our property (and tenants!) in her capable hands when we are away.

Amazing team! Polite, helpful, responsive.
Have been dealing with Bethany for day to day property management and have received good services!

Sophie Sheppard
Professional and knowledgeable

I would like to thank Sophie Sheppard for her help negotiating a number of areas which arose throughout this year. She has been very helpful, quick to respond to queries and found successful ways in which to find solutions.

Sophie's commitment to addressing concerns promptly and ensuring a well-maintained property truly sets her apart. Highly recommend Snellers for outstanding property management services.

Very pleased with the service of Sophie Sheppard!
Always kind, helpful and sorting issues related to the property I rent!

I appreciate Sophie's professional service and I am confident that my property is in good hands even though I live abroad. All issues are taken care of promptly and I am generally informed in a timely manner.

Snellers has been managing our property for more than 10 years now. They are very professional and always there to help - especially Shaun who has helped us to organise some repairing work for bathroom recently. From getting quotes, booking contractor and checking repairing work, Shaun has made sure that work are done properly and he is always there to help!

Keep up the good work!

Great service. Snellers have been very responsive to any queries or issues raised and always easily accessible on the telephone. They are empathetic and professional and have responded in a timely manner to emails. Foysol Ahmed recently has been of great help to me personally; his empathy, understanding and efficiency is commendable.
Any interaction I have had with the staff in lettings and in property management has been positive.

Sophie was very helpfull after reporting some issues in the flat that need repair

Foysol sorted out issues for our new tenancy,
Kept us up to date the whole time.
For the team I believe nothing is too much trouble.
Thank you so much!

We have been with Snellers letting services for many years. We have found Kieran and Sophie very efficient to deal with. It is so important to have complete trust with your agents and we have had very good support over the years.

We have received excellent service from Josh and Amy and Ayca
Snellers have been looking after our flat for many years all done very professionally and found excellent tenants.

The Snellers office in Hampton Hill has supported us as first-time landlords throughout our end-to-end journey. Helping us to bed-in, helping us to find tenants at pace, helping us to ensure the property was compliant, and above-all, helping us with some complex tenant-relationship issues. We would, in particular, like to commend Sophie Shepherd, and Anna Harrison who have been engaged from day 1. It's nice to see managed residential property agents earn their fees and go above and beyond! Thank you.

I have always received a timely and professional service from Snellers and been kept up to date on any issues. I have dealt with Sophie for a long time now and she has maintained the excellent sercice.