Yorkshire Water Avis 

Excellent Product Knowledge, & Customer Service.

To be honest when I called them I was a bit nervous but the way how they spoke to me was really kind and helpful and they solved my problem straight away really I appreciate their help thank you

Great customer service , very helpful and took the time to explain everything and to make sure I was happy before the call ended

Friendly, considerate service, good listening and communication skills, a good outcome still requiring action on my part and that of the bank and postal service, excellent, full marks.

I had to change my email address on the Yorkshire
water web page but couldnt so I phoed and the agent talked me through the process.

Very polite and cheery. Sorted out the issue of having two accounts for my house.

Spotted problem and sorted it.

First call resolution . Very nice informative advisor with a great sense of humor

Questions about my account and usage adjustments were fully understood and answered.

Caring and compassionate. Understanding with my circumstances. Knowlegeable about my options and patient when i asked questions

I spoke to a lady called Emma today & HAD to write a review. It's very rare that you speak to someone so professional who retains that warmth & compassion for people. I genuinely cannot rate her high enough, if she isn't in management then she needs to be. Thank you for your time & care.

Samantha the lady i spoke to was very plesant and helpfull exsplaind everythink clear to me and my options was very greatfull for her help

Friendly and very helpful staff on the phone. Dealt with my query very efficiently and explained everything clearly.

Alan was extremely polite, professional and patient. My issue was resolved with ease.

Extremely polite,friendly, helpful & professional contact with a very capable young lady on the other end of the phone.
Within a few minutes all was done.
Thank you

They were polite and very helpful and put me at ease

Very impressed with their communications. Picked up the phone quickly when I needed to speak to them, and resolved the matter also very quickly.
Most impressive!

I had an issue with an extremely high increment on my monthly direct debit, upon challenging it they sent out an engineer to check if there were issues in and around my property. I had a visit today Thursday 17th September by Ian Cadwallander from Yorkshire Water who checked everything from leaks both internal and external and also advised me on problems if they arise what actions I should take. I have to say I was dreading the appointment incase there was something that was majorly wrong, but there wasnt'. Ian was such a genuine and reassuring person who was informative and extremely polite. Its a pity there weren't a few more people like him who care about people and don't just fob you off. I now know where my stop Tap is and that I have had a new meter fitted, which I wasnt aware of. Ian is such an asset to Yorkshire Water and I felt I needed to share that.

For a large organisation I surprisingly got through fairly quickly and the staff spoke very clear English and answered all my questions and beyond patiently.

Great Customer service