Can not thank Gaz enough that came to our house on Saturday evening for a blocked pipe, he’d called 50mins before to let us know he was on his way, and was so helpful and friendly explained everything... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I knew I was going to miss a direct debit payment, after just a few minutes of waiting the man who answered was extremely helpful, non judgemental and very friendly. It's like talking to someone you... Voir plus
The electricity company and gas company could not do enough to help you. Yorkshire water have been as helpful as tooth ache. They are reluctant to help find water main for new connection. But quick t... Voir plus
Fabulous service from Waheeda. She really knew what she was talking about and explained everything very carefully to me. She gave me lots of advice to help me reduce my Water consumption and told me a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We’re Yorkshire Water. The people trusted to take care of Yorkshire’s most valuable natural resource. On the surface, we manage and look after the region’s water, coast and countryside. But our work means much more than just providing essential services to over 5 million customers in the region. We’re an integral part of Yorkshire life and millions of people who live and work here rely upon us, every single day. Our vision is to create a thriving Yorkshire, which is right for customers and right for the environment. Over the next five years, from 2025-2030, we are investing £8.3 billion to improve performance and ensure we deliver for our customers and the environment. It is our largest ever environmental investment, which will provide benefits for decades to come and help Yorkshire’s economy by supporting up to 10,000 jobs. Our plan supports the changes we need to provide safe, clean, great tasting water; deliver value for money to our customers; build and operate efficient infrastructure; reduce pollution; improve river quality and reduce carbon emissions.
How can we help?
Écrit par l'entreprise
- Our Priority Register
- Do you, or someone you know, need a little extra help? We want to make sure everyone is happy and safe, and we have lots of ways to help make that happen - we just need you to sign up to them. It's quick and free -visit our website at yorkshirewater.com to join today.
- Moving home?
- We know moving home can be stressful. Our online forms are the quickest and easiest way to tell us when you're making a change. We’ll even accurately estimate your meter readings to save you the hassle. Head over to yorkshirewater.com, tell us the details, and we'll take care of everything else.
- Pay your bill
- Our payment options make it easy. Choose the one that's best for you, whether that's direct debit, secure card payment, over the phone or something else. Head over to our website to browse your options.
Coordonnées de contact
Royaume-Uni
- www.yorkshirewater.com
Join our mailing list
4,5
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very good customer service department…
Very good customer service department who dealt with an issue that I had very well and they were very helpful
14 septembre 2026
Avis spontané
Well mannered
Well mannered. Polite answered all my questions a please to speak with the lady
14 septembre 2026
Avis spontané
Yorkshire Water
They were very helpful with my problem.The lady I spoke to was very nice and polite
14 septembre 2026
Avis spontané
The advisor was friendly and helpful
The advisor was friendly, understanding, professional and knowledgeable to any positive changes she could make to my account. I am very happy with her course of action for future payments.
14 septembre 2026
Avis spontané
Excellent customer service
Excellent customer service. Make me feel very happy that I could sort my bill out without feeling like I messed up. I really happy with the service.
14 septembre 2026
Avis spontané
Yorkshire water are amazing the…
Yorkshire water are amazing the advisors are lovley more so than other big companys ive spoken too ive never left a review but my outcome today was so good i believe they deserve praise they are trying to help me clear some of my debt with them 😊 and cap my water which is a new thing for me all will help me to keep on top of my bills in the future very happy as i have fibromiagia which can make me really poly i need that extra support so thankyou
11 septembre 2026
Avis spontané
They are very kind and understanding of…
They are very kind and understanding of my financial situation. The staff I spoke with was very polite and helpful.
11 septembre 2026
Avis spontané
Excellent customer service
Call was answered straight away. The staff I spoke to were very friendly, helpful and resolved my problem very quickly.
11 septembre 2026
Avis spontané
Query answered promptly and fully.
The lady I spoke to understood and answered my question perfectly - and in plain English too.
8 septembre 2026
Avis spontané
I find dealing with Yorkshire Water…
I find dealing with Yorkshire Water very easy, any problems are dealt with
10 septembre 2026
Avis spontané
Brilliant service and lovely gentleman
Brilliant service and lovely gentleman
9 septembre 2026
Avis spontané
Yorkshire water
Yorkshire water have an excellent call back service so you don't have to spend time waiting to be answered like a lot of companies. All should follow their example
9 septembre 2026
Avis spontané
Got through to Kelly in Customer Care…
Got through to Kelly in Customer Care at Yorkshire Water! As I was sent a Bill for £3,553-72 for quarterly water bill!
My usual average is £55 per quarter, as I’m on my own! There had been a leak repaired on YW side, which alter the meter. From receiving the bill, I monitored the readings, then spoke to Kelly. She researched and found the problem, responded very quickly, and kept in touch with me! New bill being processed now. 10 out of 10 🙏
9 septembre 2026
Avis spontané
Very helpful and straightforward service
9 septembre 2026
Avis spontané
Excellent service
Connected to a human quickly. He was patient, listened to the issue and worked hard to fix it, which he did. Well done today, did very well.
8 septembre 2026
Avis spontané
I had no problem giving my meter…
I had no problem giving my meter readings over the phone he was very polite and helpful.
8 septembre 2026
Avis spontané
Zero communication and unresponsive in an emergency situation with a danger to health
Hi, I am now two weeks into sewage flooding my kitchen. Yorkshire Water came out immediately and accepted liability for its repair. Since then, I have heard nothing. I have called three times, each call taking over 30 minutes to get to speak to someone, and on each occasion, I have been told someone will call me back, and no one has.
To be clear, this is sewage flooding my kitchen. It is now so deep the floorboards are submerged, and soon it will require new kitchen units unless this is resolved immediately, but I cannot get to speak to anybody for any answers. The situation is getting worse by the day.
26 août 2026
Avis spontané
Yorkshire water rip off
Yorkshire water rip off keep putting up the bills well let me tell you something now I refusing to pay it Yorkshire water is joke can't even ring back to discuss it at agree time just showing you they don't care less about they customers all they bothered about filling the ceo pockets simple fact Yorkshire water is joke and greedy people
7 septembre 2026
Avis spontané
Meter usage and interpretation of readings & usage.
On all matters of meter reading and possible leakage the company personnel have been excellent.
Very thorough and patient combined with great practical knowledge.
8 septembre 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.