All the team at WTBSN have been great throughout the mortgage application process. Thankyou to Rachel, Samuel b, faith and Sam Jolley. Everyone that we dealt with were very helpful and easy to talk... Voir plus
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Lisez les avis des autres
Thank you so much to both Mark & Beckie for all thier fantastic help obtaining our mortgage. Every step of the way they have been nothing but helpful,informative and understanding. They made sure we... Voir plus
Really recommend When The Bank Says No. I am 20 years old and have had to jump through a lot of hoops to get my mortgage offer. Lucy Parker and Beckie Pepperrell handled my case, both of them have bee... Voir plus
I had a very complex re-mortgage and Sam Burgess was an absolute legend as she kept me calm during a very stressful time when I had to ask for an increase in my offer from the provider. She passed me... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
When the Bank Says No is team of professional mortgage and insurance brokers, dedicated to helping our clients achieve the finance they need to buy their home. Founded by our parent company Alder Rose Mortgage Services Ltd, we were born out of a desire to support people – no matter the complexity of their situation. Instead of sending more challenging cases to other brokers where we had no control over their experience, we wanted to be there for everyone – every time. Our mission? We’ve heard them all before, so let’s just tell you why we’re here and what we do well. Straight-up; no gloss, hype, or marketing lingo. We find mortgages for our customers, and give them the right advice first time. “When the bank says no – we say Yes“ People get rejected by lenders every day – that doesn’t mean you’re a bad person, though it can sometimes make you feel that way. Confused by free online services that can’t cope with real life situations, and stressed by the months you’ve wasted waiting, it can feel like there’s no one there to help. But we’re here to clear things up, and explain what solutions are out there.
Coordonnées de contact
Oak House, Sutton Quay Busines, WA7 3EH, Frodsham, Royaume-Uni
- 01615038603
- Hello@whenthebanksaysno.co.uk
- alderrose.co.uk
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When the bank says no have been with my…
When the bank says no have been with my for 3 propertys now and have been helpful each time . Both Danielle and beckie have been guiding me through a tricky flat purchase above a commercial element and we are now at completion
I would like to say BIG THANK YOU to…
I would like to say BIG THANK YOU to Naheela and Gus for their amazing service and professionalsm with dealing with my complex enquiry.Naheela was amazing once she is on a case she would turn every stone to achieve the results to ensure that the I was updated on every step of my case. Thank you very much for your help and kindness which will stay with me forever.Well done guys you are asset to your company.
When The Bank Says No does exactly what…
When The Bank Says No does exactly what it says on the tin. Everyone I dealt with were extremely professional and really helpful, from Dan who I first spoke with, then Rebecca, Rachel, Faith and last but not least Sam Burgess. Thank you.
We had an excellent experience
We had an excellent experience working with Ashley as our mortgage adviser. From start to finish, Ashley was professional, knowledgeable, and incredibly supportive throughout the entire mortgage process. He took the time to explain everything clearly, answered all our questions promptly, and made what could have been a stressful experience feel straightforward and manageable.
Thanks to Ashley’s expertise and dedication, we successfully secured our mortgage offer, and we couldn’t be happier with the outcome. His guidance and attention to detail gave us confidence every step of the way.
We would also like to extend a big thank you to Rachel for all her help behind the scenes. Rachel was always friendly, efficient, and kept us updated throughout the process, ensuring everything progressed smoothly.
Together, Ashley and Rachel provided outstanding service, and we would highly recommend them to anyone looking for mortgage advice and support. Thank you both for helping us achieve our homeownership goals! 😊🏡
The best broker around
Beckie and Lucy couldnt have been more helpful! We were a difficult case but they managed to sort us out, we are forever grateful.
Got me an offer within 2 weeks.
Great experience
Have been really happy with the help and constant feedback of both Rachel and Lewis.
They were able to get a mortgage with a good rate that met my needs Thank you.
When The Banks Say No
When I made contact with this company. It was off the back of other brokers not supporting us how we expected them too. At first thought. I was skeptical assuming they were all the same. A special thanks to Daniel. Who basically did what others couldn't do in 2 month. Literally within a 30min phone call. His enthusiasm and drive was consistent throughout the whole process. Also a special thanks to Beckie who has kept paitient throughout. Explaining the situation clearly at all times. I truly don't think we would have got there without you amazing people. Also a big thank you to the behind the scenes teams. Who have worked tirelessly A massive thank you from both myself and Elissa in ensuring or future goals are achieved. We will definitely be returning with the level of service we have been given. 🎊🎉🍾🍾
cannot recommend Beckie highly enough.
cannot recommend Beckie highly enough.
From the very first conversation, Beckie believed in me when I struggled to believe in myself. My mortgage journey was far from straightforward and there were many moments when I felt overwhelmed, anxious and convinced that homeownership would never be possible for me. Through every phone call, email and wobble, Beckie remained calm, professional, supportive and reassuring.
What sets Beckie apart is that she doesn't just do her job – she genuinely cares. She took the time to explain everything, answered my endless questions with patience and kindness, and never once made me feel like a burden, even when I was worrying about every possible outcome. There were times when I felt like giving up, but Beckie never gave up on me.
Today, I received my formal mortgage offer, and I honestly don't think I would have got here without her support, dedication and determination. She worked tirelessly behind the scenes, kept me updated, and guided me through one of the most stressful experiences of my life with compassion and professionalism.
Buying a home is about so much more than bricks and mortar. For me, it represents security, stability and achieving something I have worked incredibly hard for. Beckie played a huge part in making that dream a reality.
If there was an award for patience, Beckie would win it. If there was a gold medal for going above and beyond for clients, she deserves that too.
Thank you, Beckie, for holding my hand through this journey, for believing in me when I didn't believe in myself, and for helping me achieve something I will never forget. You are truly exceptional at what you do and I will be forever grateful.
Five stars simply do not feel enough.⭐️⭐️⭐️⭐️⭐️
Love Jo Jammeli, once again thank you from the bottom of my heart ❤️
I couldn’t recommend Becki highly…
I couldn’t recommend Becki highly enough!
She has been fantastic throughout the entire process. She was always quick to respond to any questions I had and took the time to explain everything in detail in a way that was easy to understand.
Becki was incredibly reassuring and supportive throughout this process and her communication was excellent.
Robust communication, very friendly and cooperative
I recently received my mortgage offer through The Bank Say No, and I couldn't be happier with the service. The whole process was handled professionally and efficiently, with excellent communication throughout.
A special thank you to Ashley and Rachel, who were incredibly cooperative, supportive, and responsive at every stage. They made what can often be a stressful process feel straightforward and manageable, always taking the time to answer questions and provide clear guidance.
I would highly recommend The Bank Say No to anyone looking for mortgage advice and support. Their dedication to helping clients achieve a successful outcome is truly appreciated.
The people who dealt with and helped me…
The people who dealt with and helped me were all really really nice and very approachable, despite my own personal difficulties the whole process was effortless, WTBSN are non judgmental and pulled out all of the stops to get you across the finish line, I don’t think that I am the easiest of customers that they have come across my case was a bit of a challenge for them, at times I thought that all was lost as it became quite complex, I started to despair I’m not afraid to admit this but they never gave up on me of which I’m eternally grateful, Beckie, Sam, Samantha,Billy first rate and super nice , they are with you every step of the way and very supportive.
I just don’t think things would have turned out the same way without them. All I can say is that when all seems lost to you with no where to go or that you feel that no one can help you? Then the these guys are here for you when the going gets tough.
Absolute god send simple as that.
Brilliant service from beginning to end
We dealt with a lady called Beckie from When the bank says no ,,she has been extremely helpful and encouraging throughout the ups and downs of the process . Beckie kept us updated and supported us all the way through to the end.
We now have our mortgage and are so grateful to Beckie and When the bank says no. Brilliant and professional.
If your needing a mortgage these guys…
If your needing a mortgage these guys are the best the process is simple and easy and they contact and communication throughout was brilliant constantly checking in making sure sure everything was moving along.
Special thanks to Sam Burgess and the team
5⭐️
The best mortgage broker…
I cannot recommend my mortgage broker enough! (WHEN THE BANK SAYS NO AND BECKIE AND ASHLEY), From start to finish, they made the whole process smooth, stress-free, and easy to understand. They were always professional, responsive, and incredibly supportive throughout my mortgage application journey.
Thanks to their hard work, dedication, and expert advice, I was able to secure my mortgage offer successfully. They kept me updated every step of the way and always went above and beyond to make sure everything was handled quickly and efficiently.
If you are looking for someone trustworthy, knowledgeable, and genuinely committed to helping you, I would highly recommend them. Thank you again for all your help — I truly appreciate it!
Great service
Great service, second time using the company for a remortgage. Lucy and Beckie were great. Informative, quick and recommended the perfect product. Many thanks.
Lucie and Becki - Superstars
Lucie and Becki have done a really fab job with sorting out my re-mortgage. They made it very easy and not stressful at all. All communication is very clear and if I needed anything they sorted it straight away.
Thanks girls x
What a journey we’ve been on with Beckie.
What a journey we’ve been on with Beckie from When the Bank Says No. The name is perfect for the service and support they offer because although one (or perhaps more) banks may say no, Beckie surely does not! It can be a scary time moving home. Full of uncertainty, anxiety and pressure for things to go right but we had the best help through all of it. We can’t thank Beckie and the team enough for sticking with us throughout, keeping our spirits up and pushing for the result we needed. We will always be grateful and absolutely wouldn’t go anywhere else next time, thank you.
We couldn’t recommend when the bank…
We couldn’t recommend when the bank says no enough, mark and Beckie have been incredible helps throughout our process and have been so fast to reply and respond to our questions! Thankyou all !!
I honestly cannot thank Danielle and Rachel enough.
I honestly cannot thank Danielle and Rachel enough for all of their help throughout my mortgage process.
As a self-employed single mum, getting a mortgage can feel quite daunting at times, and there were definitely moments where I felt anxious and overwhelmed. Despite that, both Danielle and Rachel remained patient, supportive, professional and reassuring throughout.
Communication was always good, they kept me updated, explained things clearly, and helped guide me through every stage of the process. I genuinely felt they cared and wanted the best outcome for me.
Today my mortgage was officially approved, and I truly appreciate all of the hard work, support and reassurance they gave me over the last few weeks.
I would absolutely recommend them to anyone looking for mortgage advice and support. Thank you both so much!
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