The custom backdrop i ordered feels a bit wider than my usual 8x8 frames, so it's not giving the result of a real stretch tension pillowcase backdrop but the quality and colors are really good. I n... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The banner is beautiful and perfect. There was a delay in production however the team reimbursed the express shipping for us. Ordered September 15th, received October 8th. 2026 Next order... Voir plus
L'entreprise a répondu
The sign looks great , the value was good . From order time to delivery was great. It was easy to install. The process to design a brand sign ( century 21 real estate) was not as easy as I was expe... Voir plus
L'entreprise a répondu
Everything was great until the actual product arrived. I ordered multiple car decals stickers for my food trailer. The material is sub-par. Its thin, has no stretch to it, teared going over a screw he... Voir plus
L'entreprise a répondu
4,2
Bien
334 avis
Aucun historique récent de demande d’avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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I recently had an extraordinary…
I recently had an extraordinary experience with BannerBuzz, and I felt compelled to share my thoughts.
From the moment I placed my order, the customer service was outstanding. The quality of the banners, hardware, and labels I received exceeded my expectations. When I encountered some concerns, the issues were resolved promptly and effectively.
I’d like to give a special shoutout to Sanorita, the designer who worked on my banner. She demonstrated exceptional talent and genuinely cared about my project. Sanorita diligently performed the necessary corrections without compromising the original design, and her attention to detail truly made a difference.
Additionally, the manager I spoke with on the phone was reassuring, confirming that the design changes would not affect the promised delivery date. This level of efficiency and professionalism is commendable.
I highly recommend BannerBuzz for anyone in need of high-quality banners and reliable service. I look forward to continuing my business with them in the near future!
28 avril 2026
Avis spontané
Réponse de BannerBuzz
Dear Customer, Thank you so much for taking the time to share your experience! We’re absolutely delighted to hear that you were happy with the quality of your banners, hardware, and labels, as well as the support you received throughout the process.
A special thank you for recognizing Sanorita—she’ll be thrilled to hear your kind words. We’re glad her attention to detail and dedication made a positive impact on your project. We’ll also be sure to share your appreciation with our support team and manager.
Your recommendation truly means a lot to us, and we look forward to working with you again soon!
They helped me with making my logo’s…
They helped me with making my logo’s resolution better and tips for making the background white. They also cut it into a circle shape for me even though that isn’t a typical option.
23 avril 2026
Avis spontané
Réponse de BannerBuzz
Hey Adam! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Service was quick and accurate
Service was quick and accurate. Highly recommend!
16 avril 2026
Avis spontané
Réponse de BannerBuzz
Hi Line, Thank you for your feedback! We’re glad to hear you were happy with the quick and accurate service.
We truly appreciate your recommendation!
I had designs rendered for my card
I had designs rendered for my card , it came out plain ???
15 avril 2026
Avis spontané
Réponse de BannerBuzz
Hey Ribal! As per our records, your concern has been addressed via email and we are awaiting for your response. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
The sign was produced as expected / on…
The sign was produced as expected / on time delivery. I just don’t didn’t receive the metal stakes I chose in the order. It was fine - I mad due. The sign was good quality
11 avril 2026
Avis spontané
Réponse de BannerBuzz
Thank you for your feedback—we’re glad to hear you’re happy with the quality of the sign and that it arrived on time. We’re sorry that the metal stakes were missing from your order; that’s certainly not the experience we aim to provide. Please feel free to contact us so we can look into this and make it right. We appreciate your understanding and support.
Fast delivery
Fast delivery! Not exactly as advertised. I sent an image for a wall decal that had a transparent background and received an image that I have to cut out because there’s a white background. As well as ordered car window decals that again I have to cut out myself and they have bent marks in the image that show up.
11 avril 2026
Avis spontané
Réponse de BannerBuzz
We’re really sorry to hear about your experience and the concerns you’ve shared. Unfortunately, we’re unable to locate your order details based on the review and username provided here. We kindly request you to please email us at reviews@groupbayport.com with your order details so our team can look into this on priority and assist you promptly. Your feedback is valuable to us and will be considered as we continue improving our services.
Terrible customer service and they…
Terrible customer service and they screwed the order up 3 times. Good quality but not worth the price for the hassle.
1 avril 2026
Avis spontané
Réponse de BannerBuzz
Hi Dallas, we sincerely apologize for the inconvenience caused. Following our conversation, we are checking this with the concerned department and shall update you at the earliest.
Sandwich board hinges easily break, and no support to repair
Their sandwich boards have hinges that are very easily bent, such as anytime the wind blows it over, or by an employee who folds it without being extra tender. And they don't offer any spare parts for this poorly made piece. And without the hinge, the product is pretty much useless.
31 mars 2026
Avis spontané
Réponse de BannerBuzz
Hello Pete, we are sorry for the inconvenience caused to you. We always strive to provide quality products and a positive customer experience. Please note that the warranty period for this product is 180 days, and as per our records, the order was delivered nearly a year ago, which places it outside the warranty period.
However, we truly value you as our customer. We can see that you are already in touch with our support team, who have reached out to gather the required details. Once they receive the information, they will check with our production team and, if possible, will certainly assist you further.
Réponse de BannerBuzz
Hey Leslie! We are delighted to hear that you are pleased with our services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Impeccable
Precision. Great execution. Uniform print and high quality at a reasonable price.
The cut / edges of the business cards were impeccable as per the scoring.
Great work
Sergio from Æternum Mentis
30 mars 2026
Avis spontané
Réponse de BannerBuzz
Hi Sergio, thank you for your kind words, we’re thrilled to hear you were happy with the precision, print quality, and overall finish; we truly appreciate your support!
They’re not actually a Canadian company…
They’re not actually a Canadian company they drop shipped from Asia. Their customer service is also nonexistent even though it says 24 seven customer service.
24 mars 2026
Avis spontané
Réponse de BannerBuzz
Hi there, thank you for your feedback. We’d be glad to assist you further with this. Could you please share your order number along with a few more details about the issue at reviews@groupbayport.com. Our team will look into it and help you with the best possible resolution.
The banner was amazing
The banner was amazing. Perfect! Way better than I even imagined. You have done a great job. We will be ordering more..
23 mars 2026
Avis spontané
Réponse de BannerBuzz
Hey Katie! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good quality fast delivery
10 mars 2026
Avis spontané
Réponse de BannerBuzz
Hey R&D! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Overpromised, Underdelivered, and Took My Money Anyway
Do not buy from this company. Absolute disaster from start to finish.
I placed an order for 7 items on March 4 and specifically confirmed with customer service that everything would arrive on time. I was clearly told it would be delivered by March 19. I approved all artwork by March 5, so there was zero delay on my end.
Then on March 13, they suddenly called to say the delivery would be pushed to March 27, which is completely useless since my tradeshow is before that. After pushing back, I was told I could upgrade to priority shipping and receive everything by March 20. I paid an additional $700 for that upgrade.
Today is March 16, and now they’re telling me it will STILL arrive on March 27. So what exactly did I pay $700 for?
To make things worse, I’ve had to call them five separate times just to get updates, and every time I get a different answer. At one point, I was even told the order was put on hold again, even though it should have shipped days ago.
This company is disorganized, unreliable, and completely lacks accountability. They overpromise, underdeliver, and then charge you extra for services they don’t even fulfill.
Avoid at all costs if you care about timelines or actually receiving your order when promised.
16 mars 2026
Avis spontané
Réponse de BannerBuzz
Hello Cliff, we sincerely apologize for the inconvenience caused to you. Upon checking the order details, we certainly understand your concern. As you experienced this issue, our team has initiated a refund request for the extra charges you paid for priority shipping. Moreover, we have expedited your order to have it delivered as soon as possible. We will surely consider your feedback to improve the overall customer experience. If you have any other concerns, please feel free to contact us.
Very professional and efficient
9 mars 2026
Avis spontané
Réponse de BannerBuzz
Hi Albert, Thank you for your kind words. We’re glad to hear that you found our service professional and efficient.
Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Réponse de BannerBuzz
Hi Yessika, thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with the quality of our product and service. Your recommendation truly means a lot to us, and we appreciate your support.
Since my last review - much better
Since my last review, things have gotten much better in the way of support and tools. I have ordered many items for marketing my business and have been happy with the quality and price.
The sales are decent and the pricing tends to be better than the competition. The variety of items is also great. Customer service seems very supportive as of the last two times I made enquiries. I am quite happy to recommend them.
6 mars 2026
Avis spontané
Réponse de BannerBuzz
Hi Joanne, Thank you for sharing your updated feedback. We’re delighted to hear that your recent experiences with our support and tools have improved and that you’re happy with the quality, pricing, and variety of our products. It’s also great to know that our customer service team was able to assist you effectively. We truly appreciate your continued support and recommendation.
Our flyers turned out great and look…
Our flyers turned out great and look very professional. I appreciate how they slightly tweaked the design so it fit perfect in the flyer size I chose, without changed the overall design.
5 mars 2026
Avis spontané
Réponse de BannerBuzz
Hey Evelyn! We are delighted to hear that you are pleased with our Products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
A Banner to be Proud Of
The final product is so impressive. The team worked really hard to help me get my artwork to the right pixel levels so it would look professional. Cannot wait to put my banner up at my next show.
2 mars 2026
Avis spontané
Réponse de BannerBuzz
Hey Trina! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Will NEVER order from BannerBuzz again
I ordered a perforated window sign from BannerBuzz for my business opening. While the print quality itself was acceptable, the material quality was extremely disappointing.
During normal and careful installation, the vinyl tore almost immediately when removing it from its backing — a basic and standard step in the installation process. I have ordered similar perforated window graphics from other suppliers before and have never experienced this issue. The material felt unusually thin and fragile.
When I contacted customer service, they explained that this type of tearing is considered “normal” due to the material specifications and declined to replace the item unless I paid 70% of the cost for a reshipment. I was not willing to pay again for a product that failed under normal use.
I initially chose BannerBuzz hoping to build a long-term relationship and place recurring larger orders if satisfied with the quality. Unfortunately, both the product durability and the proposed resolution did not meet my expectations.
27 février 2026
Avis spontané
Réponse de BannerBuzz
Hey Mark! As per our records, your concern has been addressed via email and a replacement has been offered. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
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