Gazeboshop Avis 

They messed up an order, leaving me without a critical item during the festival season. I spoke to them about rectification (e.g., a discount or a refund), and they said they would look at it. I chased them at 7 and 14 days, but they never responded to the original conversation or the two reminders.

Edit: 22 Oct.
Thanks for the reply here. Whilst your response is partially correct, there were no missed calls, just an email (which was too late for me to act upon). I also emailed twice after the fact, and received no response.
I would be appreciate the opportunity to discuss the gaps between your response and the facts, but I have already tried twice with no response. Maybe you could reach out to me directly? Thanks!

Thank you for your reply for this review, but Just want to correct you that the dimensions of the bag are nowhere on your site….as confirmed by the person I spoke with… only the size of the gazebo, which I already knew.
Ordered a wheeled bag for a 3 x 4.5 Gazebo.
Could not find any dimensions for the size of the bag - but as it stated clearly on their website that it would fit a 3 x 4.5 Gazebo, I placed the order. Delivered today, at a Delivery Cost of £15, and it it way too small. (Note - box was very lightweight and not huge, so £15???)
Rang the company straight away only to be told that the bag will only fit their 3x4.5 Gazebos and no one elses??
When I queried where this is stated on their website, she made the impression it was obvious and was very condesending. I did ask where I could find that on their website and she told me I couldn't.
I said I couldn't find the dimension of the bag, to be told that I needed to go into 'Pop up Gazebos' and then the Gazebo Shop by Strength section and click on the Gazebo 3x4.5 and it gives the dimension of their Gazebo - but not the size of the bag.
Fair enough - but what would be more helpful is if the dimension of the actual bag was stated on the website clearly - the lady I spoke with obviously knows the website back to front and found it difficult to understand that a customer shouldn't have to go into several different parts of the site without knowing where to look.
She said I could return at an additional cost of a further £15.
So...£30 for the bag £15.00 for delivery totalling £45 and then another £15 for return fee...Therefore it would cost our Charity £30 for nothing in the end.
Extremely poor customer service and very rude associate.
Moral is don't assume that your 3x4.5 gazebo will fit into the 3x4.5 gazebo bag that they recommend. Also, remember that your 3x4.5 gazebo is a different size to their 3x4.5 gazebo.
However, credit where credit is due...the quality of the bag received was fantastic and as long as you order the correct items and are happy then you won't have an issue, but unfortunately the customer service side needs lots of work

Very pleased with the Gazebo. The customer service was excellent from the sales to after sales the phone was always picked up promptly and information given accurately. The first canopy received had a hole in it however with their excellent customer service team who are all great, but a special Thank You to Tiffany, this was quickly replaced.

Very nice reply - at no point did they tell us there would be a difference in colour, or material. We we later told we could get the side walls to match, at huge expense. Just letting a potential purchaser know the scoop before you buy.

Be aware, the bespoke canopy and side panels will not match. They do not let you know at time of ordering, however if you deep dive you can find this information on their website. We have waited to leave this review as it has taken until today, first spoke to Gazebo Shop on 8 June 2024, to receive the cover for the gazebo. We ordered in good faith a bespoke canopy with our brand. The canopy is fantastic, the colour we wanted, brilliant. At no point did The Gazebo shop let us know, until we questioned upon receiving, that the side panels would not match the canopy in colour, or fabric. We did complain, however, came up against a brick wall when we finally (the original salesperson did try to help) spoke to the owner. The owner was incredibly rude, dismissive and aggressive in his conversation with us. We very quickly realised there would be no recourse. The sales person was lovely, however had no ability to help.

I needed a high-quality tent that could be easily set up and taken down, and that could withstand strong winds, to accompany me on my circuits. I am Belgian, but I chose to trust Gazeboshop. I bought the tent in 2017, and then equipped it with wheels, which allows me to transport it more easily when I am alone, and I also have the option of water weights.

After two years, the tent had suffered greatly from the weather. While in England for a race, I made a stop at Gazebo's headquarters. We set up the tent in their workshop, Craig analyzed the parts to be replaced, and we replaced them on the spot, making the tent as good as new after the intervention. Quick, efficient, and the price of the parts is very reasonable. Last month, we did the same operation. I am really impressed by the service, the kindness, and the efficiency of the team. As for the quality of the products, I have several pilot friends whose tent structures were completely destroyed, while mine has always held up better.

I can therefore only recommend the company and its products.

We absolutely recommend GazeboShop, they supported us to start our business, delivering on time and giving us advice. We had a slight hiccup but their customer service is so good it was rectified within minutes! 2 years later Claudia and the team are still supporting us. If anything is out of stock they help us make it work. The gazebos are fantastic quality, the windows on the side packs are large and all are made with a very strong gsm too. We've ordered last minute and still received everything we ordered and on-time. We now have over 150 gazebos, all the weights and associated equipments and we wouldn't look anywhere but the GazeboShop to supply our family business going forward. Claudia who has helped us from day 1 is fantastic and super helpful too! The GazeboShop team feel like part of our team!

Great service delivered the day after ordering. Gazebo is strong and well constructed, like the zips for joining the corners,. Took two of us 3 hours to get up, but couple of coffee breaks in there. Did not have it quite perfect so made a few adjustments the next day. Been up for a couple of weeks now and stood up to a few gales and heavy rain (we are in Scotland and it is summer!) without any problems. I would recommend you get weights for the legs and invest in some strong tent pegs for pegging down the sides. In all honestly I think that pegs should be supplied with it at the price.

Overall very pleased with the purchase.

Incredibly poor customer service.
I ordered 4 sets of gazebo weights with delivery expected 25th June. I had to rearrange the delivery date to 27th June and agreed this with the carrier.
The weights were for an Armed Forces Day charity event and were needed to help stabilise the gazebos on a paved area.
The event was 29th June - the weights finally arrived 1st July - 2 days too late for our event and in filthy, ripped and broken boxes.
Maybe the fault was the carrier, I have no way of knowing.
Our organising committee has a responsibility to spend charity funds wisely and I have contacted both the Gazeboshop marketing department and their sales department requesting to return the weights and receive a full refund but I've had absolutely no response from them - not even an acknowledgement.
It's incredibly sad that a company cannot show respect to a customer by communicating when there is an issue.

Very disappointing product and customer service- our Awana tent broke within 2 weeks of putting it up and the company is trying to get out of refund/repair. It’s an expensive tent so proceed with caution if buying one!

Amazing quality gazebo, delivered on time, Thank you!

The Gazebo Shop helped me with a recent order for a 3m x 4.5 m pop up Gazebo, it was a pleasure to deal with Ashleigh, who took care of all my questions and produced a fantastic looking product on the timescale offered.This is my second order with this company who have previously produced tablecloths and chairs with my logo included.I would recommend this company to anyone who requires similar products.Thank you for a job very well done

First of all I am really looking forward to the factual and somewhat patronizing reply to this review as the gazebo shop just cant seem to understanding how Customer service can go along way !

ALSO A COMPANY THAT DOEST ALOW GOOGLE REVIEWS

So lets start with the facts.....
1st of May 10.11AM - (Wednesday) - ordered a custom printed gazebo.

I contacted them with the design information and then was advised i needed to send them a pdf which i did. They advertise artwork within 48 hours, however after an email on 2nd of May, i then didn't hear anything until the 7th of May, and i will admit i did not read the email correctly and sent the wrong format, however this was 7 days since purchase not to get a reply with artwork is pretty poor. I also kept being told its there peak season, which is fair enough but a bit of CS goes along way, there should be a pop up on the website stating this.

Then for 10 days i kept being told my pdf is password protected and its 100% not, i even paid our uniform supplier to check it for me, i also downloaded it myself and converted it myself which also had no password protection on it. After the 4th email of being told it was password protected i got in touch with vista print who also confirmed it was not password protected. Bear in mind it always took at least 2 days to get a response saying the same thing, which personally even if your busy for a company which i assume is office based is not really efficient, especially when its been 3 weeks and still no closer to going to print.

After getting another email today from my reply on Friday, i advised them to cancel the order and without hesitation they did it and even got 2 email reply's within a hour or so! this makes me think the item was either out of stock and they where drawing it out or they just didn't want to provide this. i thankfully found another supplier who was £40.00 more and i sent all the details over and it will be delivered next week, the company which i have now used also mentioned this is not the first time they have heard this!

Now i look forward to what you can reply back to FACTS.

As all what i have written is facts & your sassy responses seem to like facts.

I'm so happy with my purchase. I ordered a compact gazebo as, at 8 stone and 5ft 3 the bigger size frame was impossible for me to lift, shift and erect (yes, I have one). I do stalls on my own, so needed something I can manage on my own, and I was so happy that I could do this one myself. It's size also means it will fit in my car along with racks, rails and boxes that I need for my stock. I wish I had gone for a compact one first time round. I researched the weight- the frame is 19-20kg which female's can lift. Love it! Thank you!

I'm extremely satisfied with the exceptional customer service provided! The team responded promptly to my inquiries and ensured that my gazebo was delivered on time for my event. Highly recommended!

Great quality and looks amazing, thank you ;)

Great quality branded Gazebo and very efficient service from the order stage to completion of delivery.
Would highly recommend Gazeboshop!

Great quality gazebo. Fast delivery and the team were very helpful.

I spent forever researching which type of gazebo I needed and found the staff very helpful with their advice. I thought there would be more assistance with the design but it really is down to you to do it. Got there in the end and really pleased with the result. Very proud of our gazebo and thought we stool out well against other vibrant ones.

Ordered 2 sets of struts which bent in high winds. They were a reasonable price and delivered within a few days.

>£1K for alu frame gazebo, custom print canopy with business branding, weights, side walls, carry bags.
No complaints after 4 or so uses in 5 months.
Artwork process was straight forward.

First class correspondence, and really fast turnaround with our order, as we need a new cover for a show. From design to deliver ..... First Class.