Grass247 Avis 

1 734
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

My order unfortunately did not arrive on the date expected. I called Grass247 to get further information and the the customer service team were outstanding. They contacted the courier immediately, w... Voir plus

Noté 5 sur 5 étoiles

The artificial grass was very easy to order - we got several samples first which was great! Communication of Delivery was step by step and on time. We ordered the Balcombe Vale 37mm because of its... Voir plus

Noté 5 sur 5 étoiles

Fantastic experience from start to finish. So pleased with our choice - scoured the market and the price seemed too good to be true, but SO happy with what we chose. The quality is incredible and ar... Voir plus

Noté 5 sur 5 étoiles

Excellent service all around. The quality of the grass for the price was superb. The grass was delivered on the date stated and the driver of the delivery van was very friendly and polite. Thank y... Voir plus

À propos de l'entreprise

  1. Maison & jardin

Écrit par l'entreprise

Grass247 specialises in artificial grass that transforms gardens into low‑maintenance, year‑round green spaces. Order up to six free samples. With free delivery on orders over £199 and helpful guidance. From pile height to drainage, over 10,000 customers trust us for quality fake grass that lasts. Discover our range at www.grass247.co.uk.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 100 % de ses avis négatifs

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4,8

Tous les avis

(1 734)

386 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service all round

Excellent service all round. The grass looks amazing when it’s down. Delivery was excellent and delivered exactly when they said it would be delivered, I’m about to make a second purchase. 5 stars.

6 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Received 6 free samples

Received 6 free samples
Bought the preferred 1 which was on sale
Good quality grass, really quick delivery, lovely delivery guy
Second time I have bought

24 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Easy to order on line after picking…

Easy to order on line after picking from samples that arrived quickly. After ordering we were kept informed of delivery date and time,
when it arrived the driver was very helpful. Happy with the quality or the artificial turf

11 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

I have ordered twice now from…

I have ordered twice now from Grass247,what a wonderful Company to deal with,their website is fantastic,and you have such a range to browse at.Any question's ,they are only happy to help.
Once the order is placed ,you are kept fully updated on delivery date's ,time,etc.They were perfect from start to finish.A pleasure to do business with.Thankyou

3 août 2026
Avis spontané
Noté 4 sur 5 étoiles

Great company with great products

Overall, a fantastic company to deal with. The team were extremely responsive, both over the phone and via email, and their customer service was excellent.

I also returned some underlay which had been opened but was never used. As soon as it arrived back at their warehouse, the refund was processed and the money was back in my account the following day, which was brilliant.

We ordered the Amalfi 47mm Artificial Grass and are extremely happy with it. The quality is fantastic and it feels very soft underfoot. We originally purchased underlay to go underneath it but decided it wasn't necessary, as the grass itself was already soft and child-friendly.

The only reason I've deducted one star is due to the delivery experience. It took 6 working days for our order to arrive and, when it did, the adhesive was missing. I was advised that I could either wait another 3–5 working days for the adhesive to arrive or purchase it elsewhere, so I ended up sourcing it separately.

Aside from the delivery issues, I can't fault Grass 24/7. The product itself is excellent and the customer service team were fantastic throughout. I would happily use them again.

2 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Go somewhere else if size is important

Ok looking product - shortchanged in size.
Misinformation from customer services who say that the products are cut using laser guidance but think that you should order 10% oversize to accommodate cutting tolerances.
Ordered a piece of artificial grass measuring 1mx5m but received an off cut that was 1m wide at one end and tapering off from about the halfway point to a size that was around 30-40mm short. The back of the roll has a small grid on it so it’s difficult to cut an an angle unless you are a complete novice or a moron.
Grass24/7 did apologise and offered to replace the item on the basis that it had been unused but I was also made to believe that this was somehow my mistake as I should have made an allowance of +1% in line with uk measuring tolerance . Grass24/7 informed me that the 1% tolerance on an 1 m wide roll equated to 100mm and as such I should have selected a size measurement of 1100mm wide when order.
Absolutely wrong and astonishing that this compare still in business as they are unable to work out the basics.

17 août 2026
Avis spontané
Logo de Grass247

Réponse de Grass247

Hello William,

Thank you for taking the time to leave a review.

We're sorry to hear that you were unhappy with both the product you received and the information provided during your contact with us.

We understand your concerns regarding the dimensions of the artificial grass and appreciate that this was frustrating. As you mention, we apologised and offered to replace the item, as we want to put things right whenever a customer receives a product that does not meet expectations.

We are also sorry if our explanation regarding measuring tolerances caused any confusion. This was certainly not our intention, and we will review your feedback internally to ensure our communications are as clear and accurate as possible.

We will pass your details to our Customer Care team so that they can review the matter further and contact you if any additional action is required.

Kind Regards,
Suzanne,
Grass 247

Noté 1 sur 5 étoiles

Grass was delivered i contacted them to…

Grass was delivered i contacted them to advise that once laid there was a slice missing on the 5mtre width on 1 end of the roll they have asked for pictures they have asked again and again i have explained that it was a 1 off purchase and i can ill afford to have a new piece re laid again (NOT THAT THEY HAVE OFFERED) they had the insult to offer me £30 as a GOODWILL GESTURE I kindly refused this as I think an insult NOT heard from them for over a week Lack of communication feeling Very let down such a shame

30 juillet 2026
Avis spontané
Logo de Grass247

Réponse de Grass247

Hello Julie,

Thank you for taking the time to leave a review.

We're sorry to hear that you're unhappy with your experience and appreciate how frustrating this situation has been for you.

Our Customer Care team is currently investigating your concerns and remains in contact with you. We also sent you an email on the 18th August with an update regarding your complaint.

As your complaint is still under review, it would not be appropriate for us to discuss the details publicly. However, please be assured that we are actively looking into the matter and will continue to correspond with you directly once our review is complete.

Thank you for your patience while we complete our investigation.

Kind Regards,
Suzanne,
Grass 247

Noté 5 sur 5 étoiles

The delivery came promptly

The delivery came promptly
Communication was great.
The artificial grass is superb.
Very easy to lay. Looks fantastic. Nice and green. I am so happy with it 😀
I have 3 dogs who have really enjoyed themselves playing together in the garden. The grass has survived well and remains looking good 👍
For the price the quality is brilliant.
It is also very easy to clean. I would highly recommend it to others.

27 juillet 2026
Avis spontané

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