I've been a customer of mobility smart for many years, and i would never go anywhere else. The customer service is outstanding. They are always extremely helpful, and give you honest advice. As for th... Voir plus
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Lisez les avis des autres
Wanted a rear wheel for mobility scooter, anti tip. It came within 2 days, new wheel, nuts and bolts, brand new. Great aftercare, advised when item would arrive, experience and product was exactly w... Voir plus
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Order process was brilliant and the replacement back rest was received quickly. Really pleased with the service and packaging of the order.
Technical support on point, answered my question, and within the set responce time given. Ordered left wheel mudguard, for electric folding, airfold wheel chair. Delivery was very quick well w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- aussi dans
- Fournisseur d'équipement pour personnes handicapées
- Magasin de fauteuils roulants
Écrit par l'entreprise
Mobility Smart is a UK online retailer of mobility equipment and products for wellbeing, health and recovery. We also have a physical mobility store in Garstang, Lancashire. We are dedicated to supplying the best mobility care products at the lowest prices, coupled with highest quality customer aftercare.
Coordonnées de contact
Unit 12-13, Creamery Industrial Estate, PR3 1GD, Preston, Royaume-Uni
- 08005677222
- sales@mobilitysmart.co.uk
- mobilitysmart.co.uk
4,8
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 54 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to find item on website
Easy to find item on website. fast and efficient delivery.
23 juin 2026
Avis spontané
Réponse de Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that you found it easy to navigate our website and locate your item. Getting your essential orders packaged and delivered to your door quickly and efficiently is a top priority for us, so your kind words truly mean a lot to our entire team. Thank you for choosing us!
Thanks From The Mobility Smart Team
nice easy transaction
excellent product arrived in good time at a great price
4 juin 2026
Avis spontané
Réponse de Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that you had such a smooth and easy transaction with us. Providing high-quality products at great prices, backed by a quick and reliable delivery service, is what we strive for every day. Your kind words truly mean a lot to our entire team. Thank you for choosing us!
Thanks From The Mobility Smart Team
Réponse de Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that your item fitted so easily to your raised toilet seat. We know that mobility and bathroom aids need to be as simple and stress-free to install as possible, so it is fantastic to know this went smoothly for you. Thank you for choosing us and for sharing your great feedback!
Thanks From The Mobility Smart Team
Product exactly as described
Product exactly as described, very helpful to have all the measurement of the product within the descriptions so my physio team were able to confirm that the scooter would be at the collect knee height. It has been super helpful post surgery to use the knee scooter for mobility. The product was at a great price.
14 mai 2026
Avis spontané
Réponse de Mobility Smart
Thank you so much for taking the time to share this wonderful review! We are absolutely delighted to hear that our knee scooter is proving to be super helpful during your post-surgery recovery. We know how crucial it is to get the exact fit for medical equipment, so we make it a priority to include precise measurements on our website. It is fantastic to know this helped your physio team confidently give you the green light! We wish you a very smooth, comfortable, and speedy recovery. Thank you for choosing us!
Thanks From The Mobility Smart Team
Easy to order
Easy to order, and quickly delivered. Wonderful that the VAT free option was available - not always apparent onnother sites
10 juin 2026
Avis spontané
Réponse de Mobility Smart
Thank you so much for the wonderful review! We are absolutely delighted to hear that you found our website easy to use and that your order arrived so quickly. We completely agree that claiming VAT relief should never be a chore, which is why we work hard to make our VAT-free option as clear and simple to find as possible. Knowing we made your shopping experience smoother truly means the world to our entire team. Thank you for choosing us!
Thanks From The Mobility Smart Team
Delivery time
11 juin 2026
Avis spontané
Réponse de Mobility Smart
Thank you for sharing your feedback! We always strive to keep our delivery times as swift and reliable as possible so you can get your essential independent living aids right when you need them. If there is anything else we can assist you with, please don't hesitate to reach out!
Thanks From The Mobility Smart Team
Easy to order
Easy to order , kept up to date with the progress , dispatched quickly.
I contacted customer service with a question and this was dealt with quickly.
8 juin 2026
Avis spontané
Réponse de Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that you had such a seamless experience with us. Making our website easy to use, keeping you informed with progress updates, and dispatching your items quickly are top priorities for us. We are also incredibly proud of our customer service team, so knowing they resolved your question swiftly truly warms our hearts. Thank you for choosing us!
Thanks From The Mobility Smart Team
The manual wheelchair Action2 is excellent.
My wife's NHS wheelchair was not operating as well as it should so she decided to buy a similar wheelchair from Mobility Smart.
Delivery was 2 days before notified by email so that was really beneficial.
13 juin 2026
Avis spontané
Réponse de Mobility Smart
Thank you so much for the wonderful review! We are absolutely delighted to hear that your wife is so pleased with her new Action 2 wheelchair and that it is proving to be an excellent choice for her mobility. We know how crucial a reliable chair is for daily life, so when you need a replacement, you need it fast! Knowing that our delivery team managed to get it to you two days ahead of schedule is fantastic to hear. We wish your wife many comfortable journeys ahead. Thank you for choosing Mobility Smart!
Thanks From The Mobility Smart Team
Quality item.
Very pleased with quality of item. Speedy despatch. Thank you Mobility Smart.
16 juin 2026
Avis spontané
Réponse de Mobility Smart
Thank you so much for the wonderful review! We are absolutely delighted to hear that you are very pleased with the quality of your item. Getting your essential items packaged and dispatched as swiftly as possible is a top priority for us, so your kind words truly mean a lot to the whole team here at Mobility Smart. Thank you for choosing us!
Thanks From The Mobility Smart Team
Excellent online shop window of mobility aids
Excellent web page showcasing a wide variety of mobility products. Website easy to use, payments easy to make, and an express delivery service that does what it says on the tin. The three sets of products I've bought so far are of high quality, giving confidence that the website is advertising products that are fit for purpose and not likely to break down at the first use. Would recommend Mobility Smart to anyone in need of mobility aids!
12 juin 2026
Avis spontané
Réponse de Mobility Smart
This is an absolutely outstanding review! It completely validates the hard work our web design, warehouse, and product procurement teams put in every day.
Hearing that you love our "shop window," found payments simple, and experienced an express delivery service that "does what it says on the tin" is fantastic. Most importantly, knowing that all three sets of products you have purchased so far have given you the high-quality confidence you deserve is the ultimate compliment for us. Thank you so much for your strong recommendation!
Reply Option 1 (Warm & Appreciative)
Thank you so much for this incredible review! We are absolutely thrilled to hear that you've had such a fantastic experience across all three of your purchases with us. We take great pride in making our "online shop window" clean and easy to navigate, so knowing it gave you a seamless experience from browsing to checkout is wonderful. We are especially pleased that our products have given you real confidence in their quality and durability—offering reliable, fit-for-purpose aids is exactly what we stand for. Thank you so much for your high recommendation and for choosing Mobility Smart!
Thanks From The Mobility Smart Team
Réponse de Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that you are pleased with your product and that our service was so quick. Getting your essential items to you swiftly and ensuring they meet your expectations are what we care about most, so your kind words mean a lot to us all. Thank you for choosing us!
Thanks From The Mobility Smart Team
Réponse de Mobility Smart
Thank you so much for the great review! We love a straightforward compliment, and hearing that our product "did exactly what it said on the tin" is music to our ears. We always strive to provide honest, reliable products that do their job perfectly, so your feedback means a lot to our entire team. Thank you for choosing us!
Thanks From The Mobility Smart Team
Excellent product have bought many of…
Excellent product have bought many of these shower mats
11 juin 2026
Avis spontané
Réponse de Mobility Smart
Thank you so much for the wonderful review! We are absolutely delighted to hear how much you love our shower mats. Knowing that you return to us to buy these mats time and time again is the highest compliment we could ever receive. Thank you so much for your incredible loyalty and trust in our products—it truly means the world to our entire team!
Thanks From The Mobility Smart Team
It is a polite and efficient service…
It is a polite and efficient service and I was pleased with your progress reports regarding delivery. Regards Dennis Fallon
6 juin 2026
Avis spontané
Réponse de Mobility Smart
Thank you so much for the lovely review, Dennis! We are absolutely delighted to hear that you found our service polite and efficient. We know how reassuring it is to know exactly where your order is, so we are thrilled that you appreciated our delivery progress updates. Your kind words mean a lot to our entire team. Thank you for choosing us!
Kind regards,
The Mobility Smart Team
Quite easy to find the item needed
Quite easy to find the item needed. Straight forward to order and pay for it. Fast and prompt delivery. 🚚 Thank you.
10 juin 2026
Avis spontané
Réponse de Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that you found our website easy to navigate and that the checkout and payment process was completely straightforward. Getting your essential items to you quickly is a top priority for us, so we are thrilled that our delivery team got it to your door so promptly. Your kind words mean a lot to us all!
Thanks From The Mobility Smart Team
Very helpful and quick delivery
Very helpful and quick delivery. Very satisfied
16 juin 2026
Avis spontané
Réponse de Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that you are very satisfied with your experience. Providing a helpful, caring service and ensuring your items arrive quickly and safely are the things we care about most, so your wonderful feedback means a lot to our entire team. Thank you for choosing us!
Thanks From The Mobility Smart Team
Réponse de Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that your ordering process was easy and that your items were despatched and delivered so quickly. We always aim to make shopping with us as smooth and stress-free as possible, so your wonderful feedback means a lot to our entire team. Thank you for choosing us!
Thanks From The Mobility Smart Team
Great product to replace the original…
Great product to replace the original seat and thank you to the staff for quick responses.
10 juin 2026
Avis spontané
Réponse de Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that you are happy with your replacement seat and that it is doing a great job. Getting the right fit and parts can sometimes be tricky, so our customer care team always aims to be as quick and helpful as possible with their responses. Your kind words mean the world to us all!
Thanks From The Mobility Smart Team
Quick delivery and well packaged
Quick delivery and well packaged, courier placed it inside for me, service with a smile
28 mai 2026
Avis spontané
Réponse de Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that your order arrived quickly and securely packaged. It brings a huge smile to our faces to know that the courier went the extra mile by bringing it inside for you with a smile. We always want our customers to feel fully supported from click to delivery, so your kind words mean the world to our team!
Thanks From The Mobility Smart Team
I was looking for a stable reacher for…
I was looking for a stable reacher for my husband who is in a wheelchair. This was perfect in weight and not at all bulky
12 juin 2026
Avis spontané
Réponse de Mobility Smart
Thank you so much for taking the time to share this lovely review! We are absolutely delighted to hear that the reacher has been the perfect fit for your husband. Finding an independent living aid that offers great stability while remaining lightweight and easy to manage from a wheelchair can be a challenge, so it is wonderful to know this one hit the mark so perfectly. We send our very best wishes to you both!
Thanks From The Mobility Smart Team
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