MyoMaster Avis 1 501

Ordered MyoIce Elite + chiller and then ordered ozone cleaner, step, mat and thermometer. Amazing comms and feedback during purchases. Bath has been pretty life changing. Have used consistently throughout last year (even during winter), still going strong and I get the post bath buzz for hours every morning. Might upgrade chiller to the new all in one but then again might not as mine still functions perfectly. Related to June and September 25 purchases.

Satisfactory experience in dealing with this company, communication was excellent throughout my order, despite it being delayed, they kept me up to date, the setup of the device was made easier by tutorials provided by the company and we are enjoying what it brings to our cold immersion therapy, highly recommend this company!

I bought an ice bath, the myozone and the chiller. Unfortunately 3 myozones broke. Customer services eventually got round to sending replacements but it took a lot of pestering. I now use chlorine tablets instead. The bath and chiller are good products

Initially started off with the basic ice bath package but have steadily upgraded pretty much everything over the last year. The customer service I have received throughout has been amazing including after sale support when I had problems. Have recommended to friends and family

Delivery was quick and easy. Loads of information of the website and an easy video to help with set up. Product so far has been great.

Taking a ice bath every morning has become part of my life, the feeling afterwards sets me up for the day
I am a fan of the myo range of products and services they provide

I have a few products from myomaster and the products are top class and affordable. Whenever I’ve had an issue also customer service has been nothing but professional
And efficient. My filter housing on the chiller exploded in the ice and snow and myomaster simply sent me a new one which I think was really great as not really a product fault in my opinion. Thankyou myomaster, keep pioneering and building, your doing great!

Having a stressful job in finance the ice bath and chiller have helped me stabilise stress. This paired with marathon prep and hybrid training has also helped me keep injuries and niggles to a minimum, great quality products

Great product and really good quality. The ice bath has been a game changer for aiding my recovery and boosting my energy.

MyoMaster infrared sauna is the perfect way to relax and recharge I personally love mine and would recommend it to anyone who has space in their house as it has so many benefits.

I purchased the MyoSauna following my reserach into the benefits of heat shock. We have a small house and I needed something that was compact but did the job. After further research, the MyoSauna was certianly the best fit for my space and budget. Ordering was straightforward, delivery was actually in a reasonable timeframe, a week or so. I did prompt slightly, but this was due to a perhaps incorrect 48h delivery promise, but customer support actioned a response within 24h and I had a call from the delivery partners the next day to arrange delivery. Build was straight forward, everything clipped together nice and snug, I can't see any gaps. Some peope might be concerned about the gaps in the door and the air temperaure, however becuase it is IR heating, it doesn't matter as you are directly heated on the skin. Also, while the temperature doesn't get as high as a 'traditional' sauna, there is no issue, my BPM was hitting 150 after 30min, and Gemini confirms that this is just what is needed for the health benefits. I've used it pretty much everyday for the past week or so, and I find myself looking forward to it each time. The Bluetooth speakers are an excellent addition, as instead of sitting on the sofa watching TV, I can do that in the sauna, getting a cardio workout at the same time! All in all, would recommend the product as an entry level sauna serving my situation perfectly!

I have the Myo ice bath, chiller and ozone air purifier. I absolutely love the products and use around three times a week. It gives me energy for the day, makes me feel centred whist reducing any anxiety..

I’ve had a few quality issues with the bath leaking and now on my 3rd myozone. However everything has been replaced successfully through the warranty. In general the customer service is good although getting new items sent out takes a little bit longer than I would prefer, especially the air filter as the water gets dirty much quicker when it’s not working, it has to be changed almost weekly. With myozone I can extend this to around three weeks..

Bought a myozone for my ice bath 11 months ago. The tube snapped the other day (normal due to high usage everyday). I contacted myomaster customer support who replied immediately on a Saturday afternoon. The sent me a replacement tube for free no questions asked. Excellent customer service from Marion!

The chiller turned up quickly. The parts provided to connect the chiller did not match up with the instructions, instructions are poor at best. The Chiller does not chill at all, it is literally an expensive water pump at the moment. Support so far has been average and slow. I can see why they are being sold at half price...I just want my money back, very poor experience so far. Hoping I can speak to someone and avoid the AI email agents....

Micah at MyoMaster was professional, responsive and persistent throughout what became a fairly drawn-out support issue with my ice bath chiller unit.
While the troubleshooting process was at times frustrating, Micah remained polite, communicative and clearly worked hard behind the scenes to escalate the matter properly with the technical team. Once escalated, the replacement was arranged promptly and communication throughout was clear and reassuring.
Particularly appreciated the human touch after I ended up in A&E with kidney stones midway through the process.
Thank you again, Micah, for seeing it through to a resolution.

I can only say good things about myomaster. I ordered the infrared sauna, ice bath and chiller bundle. The sauna is everything I’d hoped for.. connects to Bluetooth, gets upto 65 degrees within half hr, 40 mins or so.. it’s the perfect size for my garage, we love it! I was having problems with my ice bath deflating so I emailed myomaster to see what I could do. Micah and Grace were really helpful and after sending a video Grace put in an order for a new ice bath and it was with me the next day! Fantastic customer service

Amazing company, from purchase to after sales can’t fault it, after purchasing my item over two years ago, Grace was still really happy to help me out today.
Quality service really happy and will definitley purchase again, great product and great customer service

I had high hopes for MyoMaster, which makes this experience even more disappointing.

I purchased a brand new MyoChill+ and quickly noticed it wouldn’t chill anywhere near the advertised 1°C. After seeing similar issues reported by others, I contacted support.

What followed has been over 4 weeks of slow, drawn-out communication, with response times typically 5–7 days per email. Each reply suggests another test or escalation, but nothing actually progresses.

To rule out my setup, I carried out my own controlled test using a small insulated container (15–20 litres). The unit still only cooled down to around 4°C before cutting out, exactly the same behaviour as with my full setup. This clearly shows the issue is not related to water volume, insulation, or configuration.

Support have now acknowledged that my test was valid and that the unit should have easily reached 1°C, even with a small volume. However, despite this, there is still no resolution or replacement offered, and the process continues to drag on probably waiting another 7 days for a response .

I’ve given 2 stars because the product concept is good and, if working correctly, would be excellent—but the quality control and especially the customer support response times are not acceptable for a premium product.

At this point, I’m still waiting—weeks later—for a proper resolution.

UPDATE:

After a month of back and forth emails with the very slow email responses, myomaster have finally diagnosed my chiller as faulty and in there last email mentioning sending me a returns label .
That last email was a week ago now , still no returns label and no further responses . Their response to my original review seems pointless as I’m still receiving amazingly shocking response times .

We purchased the Infrared sauna about 3 weeks ago now and have been using it daily ever since! The product itself is fantastic and was so easy to put together. It literally only took 30 minutes to build but then took a further 30 min to hoover out the random sawdust and wipe down all the surfaces that were covered in dust. Beware as well - there is a lot of robust packaging to deal with at the end.
The bluetooth speakers work great and make a big difference when you want to meditate while in the sauna. It's become my 30 minutes of pure downtime each day and I love that. The ozone filter is great too. The control panel for the timer and sound are a bit fiddly but they do work as they should. I prefer a good old fashioned hourglass sand timer in the sauna over the digital that comes with it.
The only reason I haven't given them a 5 star rating is that I made a call to customer service about a query I had and the person on the phone wasn't very helpful at all. And, the website says delivery in 2 business days but it actually took 4 as the delivery is 2 business days from when the delivery company get the order. The delivery drivers were great though.

Having owned a similar ice bath from a rival brand I was quite taken aback with (a) the price and (b) quality of product from Myomaster. I have nothing but praise for the product and customer service I have received and would highly recommend.