MyoMaster Avis 1 501

I found Grace to be a real help in sorting my issues with my chiller - no longer chilling the water. She instructed me on ways to isolate and sort the problem and was extremely good at responding to my queries.

Fab customer service!

I bought a MyoChill last year which unfortunately stopped working this year just as the weather started getting better.

I contacted the team at MyoMaster and Rachelle responded really quickly. After assessing the problem Rachelle sent a replacement chiller without any fuss.

It is rare to find this sort of customer service and it needs to commended when you come across it.

The new chiller is now working away and is doing a great job keeping the water temperature nice and cold.

Great product and even better customer service and I would highly recommend buying from this company.

After a minor issue with the lid of my ice bath, I contacted Myo and they came back within hours on a Saturday with a few options for a solution. Problem now resolved with fast and professionally. Big thanks to Marion

I recently bought a MyoChill+ from Myomaster and was very excited… briefly. The app turned out to be about as usable as a chocolate teapot, and it seemed to make the water dirtier, not cleaner; so I requested a return on 25 March 2026.

A full week later, a return label heroically arrived via email.

Fast‑forward five weeks after the item was collected and I’m still waiting for my refund. I’ve contacted the office weekly, then daily, with all the success you’d expect from shouting into a void.

At this point, the refund feels less like a transaction and more like a myth — the kind sailors warn you about.

Customer service is super fast and helpul - when you're asking questions before you buy, but beware if anything goes wrong - its glacially slow and about as proactive as that wet sock mentioned earlier.

I shall wait a couple more days then raise a dispute with my credit card company.

Totally unacceptable.

Had issues with my pump which stopped working after 21 months. Spoke to Micah via email and he sorted the problem with a replacement after some photos. Pump was warm to touch but not working. I Mentioned the 0Zone cleaner hoses had gone white and hardened and thankfully I was within my 2 year warranty. Great service and contact was within 24 hours. Thank you Myo. Definitely will upgrade my chiller to the plus, once I've saved up.

Ordered the Myo chiller for my wife’s existing ice bath which arrived in a couple of days. Installation was super easy and straightforward forward, energy running costs are lower than predicted which might be due to the fact I installed it in my garage which is nice and cool. I am so impressed that I will probably order the Myo ice bath which I should have done when buying the chiller.

The Myomaster Infrared Sauna is an Excellent piece of kit. Great design. My skin is glowing and sleep has improved. I have given rave reviews to my friends and family and encouraged them to get one. I wish I had invested in this item sooner.

Deborah Fisher

Bought the Myoice bath a few weeks ago as a complete novice to them I wanted to start with something simple, it anrived so quickly and was such a reasonable price. I’ve been doing it every morning and after the initial shock to the system I feel incredible. It’s helped with my legs after a morning run each time as they don’t feel so tired. Very tempted to order one that works with a chiller and will definitely be looking at Myomaster one.

Firstly, very happy with the arrangements for delivery and we constructed the sauna ourselves, mainly with the help of the good YouTube video. We had a small issue with the door handle and contacted MyoMaster. The customer service was excellent and a big thanks to Grace for her responsiveness and patience. Good job!

We bought an inflatable ice bath and unfortunately ran into a couple of issues — the inflatable lid had a slow puncture that gradually worsened, and the fabric cover blew away on a windy day. We got in touch with the team and they were friendly, quick, and genuinely helpful. After reviewing a short video I sent, they decided to replace the entire unit rather than just the faulty lid. Really impressed with how they handled it!

As an older athlete these boot have been a lifesaver when it has come to recovery. Using these with a good mobility programme has allowed myself to maintain training on a daily basis with a big reduction in the feeling of heavy legs going into sessions.

So here’s an update on this completely useless equipment.

My sauna has already stopped working (won’t even get into that), and now the chill bath has leaked and completely ruined the floor in my gym—right after it had just been installed. The flooring had to be ripped up to deal with the damp, and I’ve already sent customer service a video of the damage.

Now I’m stuck trying to fix it myself, but the leak is coming from the bottom—so how exactly am I supposed to find it? I’ve even built a frame to support it and tried filling it with soapy water, but it doesn’t show any leaks unless it’s fully filled. And if I fully fill it, the weight is just going to blow the bottom out even more.

So what exactly am I supposed to do here? Because right now I’m left with damaged flooring and a piece of kit that’s completely unfit for purpose.

I had been thinking about buying a sauna for a while and after some research, I decided on the MyoMaster infrared sauna. It arrived withing the week and took less that 30 minutes to put together. I have been using it regularly for about 2 weeks and I feel so good for it. I train hard an I feel this helps me with my recovery.

Wow! Simply WOW!

Lets start with the initial experience for purchasing my MYO Infrared indoor Sauna.
The professionalism from calls and updates with my delivery and the delivery itself was perfect, on time and extremely helpful, with the delivery team placing it inside the house. Then the aftersale call to ensure I was happy with everything makes you feel that this product is so much more than just a sale. You truly are buying from individuals that want you to experience that you (the customer) is at the very forefront of their priorities.

Then there's the product itself. A solid structure, that i put together in under 20mins and ready to use. The quality is second to none with thick wooden walls, roof, flooring and seat, with a thick glass door front. This Sauna looks and feels like it wouldn't be out of place in a professional gym.

Then finally, my personal experience using the MYO Infrared Sauna. I have always loved Saunas. The hotter the better! And this product hits this requirement and more! My sleep and drastically improved literally from the very first use, as well recovering from high, intense workouts.

I cannot recommend this product enough! If you're on the fence if you should buy one or not, this is your review to confirm you need a Sauna in your life!

Thank you to all the Team at MYOMaster

My Myozone ice bath cleaner stopped working and so did my hygrometer. Having sent a quick email, photo and video demonstrating the faults new items are being despatched free without question. Thank you Marion in customer support for swift action and all previous help with my sauna. Marion is always prompt and really helpful. TY.

I have a myochill linked to my myofreeze ice bath so I went a step further and added the myozone. Once again, as every single time I’ve dealt with myomaster the service has been outstanding! They are really quick to reply/repsond/communicate and items are delivered really quickly.
This is an outstanding brand clearly ran by some excellent people!
Absolutley class service.

Products are, good, I had a couple of issues and they were quickly resolved.

We had a minor issue with one of the parts within our Sauna and the team were brilliant at resolving the issue. Marion is a superstar & was a great help who resolved the problem for us quickly and efficiently.

After debating which sauna to buy , I opted for the Myo infrared single sauna . The experience of the sauna getting delivered was handled very professionally and communication was 100% . Like they say 20-30 mins assembly then good to go , I’ve had the sauna over 3 weeks now and in it minimum 5 nights a week and feel much better , I would highly recommend Myo simply for the service and the product .

We’ve had the MyoSauna Infrared for a short time now and it’s already become a staple in the house.
Setup was straightforward, which is always a good sign, and the overall build quality is excellent — it feels like a premium product rather than something you have to “figure out” as you go.

What’s surprised me most is how quickly it’s become part of daily life. It’s great for switching off at the end of the day, and I’ve definitely noticed benefits in terms of recovery and general stress levels.
Unexpected bonus — the whole family is now using it regularly, so it’s getting far more use than I originally anticipated.
Overall, very happy with the purchase and would absolutely recommend.