MyoMaster Avis 1 501

Great company and customer service, Rachelle really helped me with my problem!!! Fast as well

Amazing customer service from Rachelle. Brilliant turnaround speed on a faulty Myozone and 2 days after my first email it's already in the post. Thank you so much Rachelle ⭐⭐⭐⭐⭐

Order delivered quickly. Time built sauna quickly and with no issues.

I’m dealing with Rachelle over some faulty items and the level of customer service is outstanding. Great company to deal with. 🙏👍👌

Absolutely love the product, I'm only a few weeks in to using it properly and it's a game changer for my osteoarthritis and joints, would recommend to everyone, especially given it's value for money. However, whilst Customer Services were super friendly and helpful on the phone, despite it being the Easter Holiday, there are a few negatives, sadly. A replacement back panel heater was send out for a faulty one that 'popped' upon first use, which is fine but all that was sent was the filament with no instructions, and it really wasn't an easy task to replace, very fiddly! And speaking of not an easy task, the installation video is great but very, very ambitious in terms of how long it actually takes to install. And finally there was no recompense offered for a number of parts being slightly damaged during delivery, which was a little disappointing. All in all though, brilliant!

The MyoSauna Infrared has genuinely been a game changer for my health and wellbeing. With heart disease running in my family, I’ve become much more focused on looking after my health, and using the sauna regularly has become an important part of my routine. It’s easy to use, very well made, and I’ve noticed real benefits in relaxation, recovery, and overall how I feel day to day.

The red light therapy has also been a great addition in our home and has made a noticeable difference to overall wellbeing.

Overall, we’re extremely pleased with the quality of the product and the positive difference it has made. Ricky Rebello

We’ve reported an issue with the sauna twice now, but nothing has been resolved. We were told someone would email us yesterday, but we haven’t received anything.

My husband has also gone through the troubleshooting process with your team, but the issue still hasn’t been fixed. We were told this is “normal,” however this doesn’t seem correct.

The end panel near the feet is not working — there is no heat or light coming from that section. Based on your guidance, the phone conversation with your colleague, and the information shown in your videos, there should be heat coming from the bottom of the sauna as well.

Could someone please get back to us urgently and arrange to fix this issue?

Order number : #38674

I’m happy to remove this after my problem has been resolved

Saheema

I rarely leave reviews, but the experience I’ve had with Joe and Micha at MyoMaster absolutely deserves a 5-star review.

I recently purchased the MyoChill+ ice bath chiller, and from the very beginning, the level of customer care was exceptional. Micha from the Customer Experience Team responded to my initial email within just 5 minutes—on a Sunday—which immediately showed how seriously they take customer support. She was incredibly friendly, helpful, and stayed in touch consistently until I was able to speak directly with Joe regarding the technical side of things.

Joe was outstanding. He was honest, transparent, and took the time to clearly explain the issue and the solution moving forward. What stood out most was his integrity—he genuinely stands behind both his product and his customers. He went above and beyond to make things right, offering additional support and ensuring I felt completely looked after throughout the process. It’s rare to find that level of accountability and care from a company, especially from leadership.

Even beyond the excellent service, the MyoChill+ itself is an incredibly powerful machine. Its performance is seriously impressive, with excellent cooling power and the ability to reduce and maintain temperature with ease. Having previously owned the original MyoChill, I can confidently say this upgraded model is a serious step up and performs far beyond many competitors on the market.

What could have been a frustrating situation was completely turned around by how professionally and genuinely they handled it. Great companies aren’t defined by whether issues arise—they’re defined by how they respond when they do. MyoMaster exceeded every expectation, and because of Joe and Micha’s support, they’ve earned not just my trust, but my long-term loyalty as a customer.

If you’re considering buying from MyoMaster, do it with confidence. Their products are excellent, but their customer service is what truly sets them apart.

My MyoChill stopped chilling, but it was within the warranty. They tried to troubleshoot with me first, but when that failed they sent me a replacement next day delivery. Rachelle was excellent, great customer service. I’m back to my early morning routine 🥶- love it!

Absolutely love my MyoMaster infrared sauna. It’s very well made and heats up very quickly. I’ve noticed a real difference my in recovery and general wellbeing after using it regularly. Great value for money. Highly recommend.

First delivery was prompt, polite and fast, but the sauna did not work. Calls and emails to the support line were fielded by Grace, who had an obsession with demanding a video rather than trying to help, but sanity was restored when Sandra stepped in. Parts were dispatched and the sauna worked.
It does take 45 minutes to get the temperature up to 65, but from there it is pleasant and therapeutic. The only problem is, being 78, I have difficulty sweating!

Reading the positive Trust pilot responses leaves me totally confused at my experience in relation to many others.

I had extremely high hopes for this company which have not been met at all.

Having looked at the specifications on the ice bath and chillers i decided to go for the myo freeze and myo chill + as i wanted the water temperature to get as low as possible and the main selling point was not having to change the water for up to 8 weeks.

The unit arrive promptly and setting it up was not an issue. I set it up in the garage in February the internal temperature most of the time was around 7-10 degrees.

Before every use i would have a shower to remove contaminants. My routine was to use it one day on and 1 day off for about 10 minutes. Not exactly heavy use.
The unit would run for 30 minutes to 1 hour prior to use and same when i had finished, even on a non use day i would run it just to make sure everything would stay clean.
On the first cycle of use the water was cloudy and starting to smell after only 2 weeks, I wondered if it had done something wrong, i drained the water, even from the pump and cleaned everything thoroughly and fit new filter. Built it back up, filled and tried again.
Same result, after two weeks it was starting to smell like a fish pond.
My thoughts were that the ozone wasn’t working. Simple fix for a company that only deals in a few products and since this is one of there staples i thought they could just send me a new part out.
A few other problems had also occurred such as the unit intermittently not switching on from the app, the fact that not even when the garage was at 7 degrees would it chill below 4 degrees, even if let running for 24hours. Plus a few other things. The unit is very disappointing. It has not delivered on any of its marketing, doesn’t keep water clean for 8 weeks and doesn't chill to 1 degrees.

However, it’s possible that my chiller is just faulty. I just wanted it sorting, easily and in a timely manner.

This is where the real problem started. I sent an email about 5 weeks ago stating my issues and that i believed the ozone wasn’t functioning. After many days i got a response, i was asked for videos and evidence which i provided that day and then nothing for 4-5 days. Then i get asked for more information. Then another 4-5 days between emails and this is how it continued. You are lucky if you get to trade 2 emails a week, on one email i had to wait 7 days to get a response.
This is very poor customer service, i also called on the phone and because a certain person was dealing with my case nobody else could do anything i just had to wait to see when the next email would arrive.
After weeks of snail’s pace correspondence i was offered a replacement, i initially accepted and asked how long it will take to get a replacement but they took so long to respond i emailed back to let them know that i have lost faith in there product but mostly i have lost faith in the company.
Things go wrong i accept that, its how a company puts it right that shows you the quality of them. This is with out doubt the worst customer service i have dealt with for a company with so much promise.
To this day my issue isn’t resolved, i was sent an email earlier this week stating that she would send me a returns label and asking for what day works best for me. I said this Friday or Saturday.
Guess what it’s Friday today and i haven’t received an email from her yet.
The situation is laughable.
I get loads of emails each week promoting there products, if only there customer service was as good as there marketing.
Whats not funny though is that the whole purpose of the ice bath was to add to my wellness regimen, but Myomaster has just brought stress and disappointment.

I contacted Myomaster with regards to my invoice because the price quoted didn’t match the price on the website. I explained that I had a discount code and by return Marion at Myomaster had amended the invoice to reflect the discount. Absolutely no problems at all. Very good customer service.

Don’t buy an outdoor sauna from Myomaster. We took delivery of our lux sauna in January. Initially it had a leaky roof as it had been constructed incorrectly. To be fair the company rectified that. But in less than 3 months the varnish has weathered so much that less than half the wood has any protection and at some points the wood is so badly split it requires filling. Myomaster say this is normal wear and tear. Oh and apparently the ‘heats up to 100 degrees in 15 minutes’ claim is only met on very hot summer days. Ours heats to 70 degrees in 30-40 minutes and can get up to 80. Plenty warm enough but not as advertised.

Easily the best purchase I’ve made in my adult life. We use the sauna daily to wind down after work or after exercise and it’s just a part of our daily routine now. I had to contact MYO to delay my delivery as I was away and they sorted it with ease. Took less than an hour to build by myself. Just need to save up now for a Sauna Lux for the garden.

I purchased the Sauna Lux and ice bath with chiller bundle in November 2025. I explained at the time that I was waiting for a decking area to be built and asked if they could hold it until completion, which they confirmed they could.

There were a few details I queried at the start around support dimensions and cable entry as I was doing the build myself, and they were great in supplying all the information I needed.

It took longer than expected to complete due to the weather, but it was delivered last week and they held it for around 5 months as promised, which I really appreciated.

Delivery was smooth, and the two guys who fitted it were really friendly and worked hard to get it set up, even in the rain.

I’ve only had one issue, which was with the lower bench support—it seemed to split as I climbed up onto the top seating area. I emailed customer support with photos and a video, and spoke with Grace who sorted a replacement straight away, no hassle.

I’ve already used both multiple times. The sauna heats up quickly and gets seriously hot—it’s a solid product that really puts out the heat.

The plunge pool is great, very sturdy and bigger than most baths. The chiller is quiet and works well, keeping the water cold and clean.

MyoMaster have done really well and I’m glad I spent my money on their product.
5★★★★★

So after a absolute horrendous experience with a company resulting in me cancelling my sauna order , I have been completely overwhelmed by the complete professionalism of this company ESPECIALLY MICAH, who took care of all my questions, understood my brief and order was delivered in 7 days 👌🏻👌🏻

Really good experience with customer service, no fuss asked for video of faulty unit and replacement being sent. Thanks for your help Rachelle

I had a problem with the pump not drawing water through after the winter lay off of the chiller unit. The support was excellent,particularly from Rachelle. I got it flowing by disconnecting the end that goes to the chiller with it turned on. Sucking the water through by mouth and quickly reconnecting the pipe while it was running.

Customer service exceptional. Great to speak to Marion and have her sort out my issue almost immediately. This is encouraging me to look at the sauna to go with my ice bath!!