Jeg hadde en veldig god opplevelse med Gorenje sin kundeservice 10/10. Kjøleskapet mitt fikk en feil der den hadde vedvarende knurring, men saken ble håndtert raskt, profesjonelt og på en h... Voir plus
L'entreprise a répondu
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Hei, installerte nytt kjøkken fra sørlandskjøkken i 2024 og alle hvitevarer er gorenje. Har kombi kjøl/fryseskap og oppdaget at frysedelen holdt kun -4 grader, normalt skal det være ca -18 grader. Fi... Voir plus
L'entreprise a répondu
Fantastisk! Vaskemaskinen vår er 5 år, og har alltid fungert utmerket. Da vi fikk et problem kontaktet vi kundeservice. Her fikk vi profesjonell hjelp. Kundebehandler (Jovan) var hyggelig. Han stilte... Voir plus
L'entreprise a répondu
Hadde problemer med oppvaskmaskinen min og bestilte reparatør. Men istedenfor å sende noen med en gang, så ga Isidora på kundeservice meg råd om hvordan jeg kunne feilsøke selv først. Slik klarte jeg... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Gorenje er dedikert til å utvikle apparater som oppfyller de høyeste standardene, med en kombinasjon av stilige detaljer og brukervennlig teknologi. Selskapet har blitt anerkjent med flere prestisjetunge internasjonale priser, inkludert Red Dot Design Award.
Coordonnées de contact
Dybendalsvænget 3, 2630, Taastrup, Danemark
- no.gorenje.com
4,6
Excellent
137 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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rask hjelp da jeg kom igjennom -
2 janvier 2025
Avis spontané
Réponse de Gorenje Norge
Takk for din positive anmeldelse.
Vennlig hilsen
Team Gorenje
Rask og god kundeservice
Rask og god kundeservice. Begge eg prata med var veldig hjelpsomme og ordna opp.
9 décembre 2024
Avis spontané
Réponse de Gorenje Norge
Tak for din positive feedback
Vh.
Team Gorenje
God kundeservice
Rask respons på telefon, gikk helt uproblematisk å opprette sak. Vlade forklarte godt fremgangen videre i saken og ga mye nyttig informasjon.
5 décembre 2024
Avis spontané
Réponse de Gorenje Norge
Dear Yulana
Many thanks for your positive review! We are delighted to hear that you had a great experience with our services. Your feedback means a lot to us and we are committed to maintaining the high standards you have come to expect from us.
If you have any further feedback or need help, please do not hesitate to get in touch. We look forward to serving you again in the future!
I will make sure Vlade gets your positive feedback
Sincerely, Kevin
Réponse de Gorenje Norge
Dear MS
Many thanks for your positive review! We are delighted to hear that you had a great experience with our services. Your feedback means a lot to us and we are committed to maintaining the high standards you have come to expect from us.
If possible, do you know the name of the person you were in contact with? So that we can give credit were credit is due
If you have any further feedback or need help, please do not hesitate to get in touch. We look forward to serving you again in the future!
Sincerely, Kevin
Fast respons
Fast respons, polite and service will be done 5 workdays after i took contact.
26 novembre 2024
Avis spontané
Réponse de Gorenje Norge
Dear Aleksander
Many thanks for your positive review! We are delighted to hear that you had a great experience with our services. Your feedback means a lot to us and we are committed to maintaining the high standards you have come to expect from us.
If possible, do you know the name of the person you were in contact with? So that we can give credit were credit is due
If you have any further feedback or need help, please do not hesitate to get in touch. We look forward to serving you again in the future!
Sincerely, Kevin
Fabulous Customer service from Vlada!
I had searched high and low for weeks looking for just the perfect cooker / kitchen stove that met my many criteria. Finally i found «the one» a Gorenje model, with vintage look- but had one tricky question and called the technical gang in Oslo in search of answer. Vlada came to the rescue and i gave him the «Angel of the day» award! 🙌🏼 fabulous service. Great communication skills. So looking forward to getting my new kitchen stove with all the bells and whistles in an easy to use appliance. Yay!
20 novembre 2024
Avis spontané
Réponse de Gorenje Norge
Dear Kathleen
Many thanks for your positive review! We are delighted to hear that you had a great experience with our services. Your feedback means a lot to us and we are committed to maintaining the high standards you have come to expect from us.
If you have any further feedback or need help, please do not hesitate to get in touch. We look forward to serving you again in the future!
I will make sure Vlade gets your positive feedback
Sincerely, Kevin
Isbitmaskinen sluttet å virke
Isbitmaskinen sluttet å virke. Fin respons og gode tips.
28 octobre 2024
Avis spontané
Réponse de Gorenje Norge
Dear Dagfinn
Many thanks for your positive review! We are delighted to hear that you had a great experience with our services. Your feedback means a lot to us and we are committed to maintaining the high standards you have come to expect from us.
If possible, do you know the name of the person you were in contact with? So that we can give credit were credit is due
If you have any further feedback or need help, please do not hesitate to get in touch. We look forward to serving you again in the future!
Sincerely, Kevin
Perfect service perfect man
Perfect service perfect man
Thank you Jovan you are the best
21 octobre 2024
Avis spontané
Réponse de Gorenje Norge
Dear Sead
Many thanks for your positive review! We are delighted to hear that you had a great experience with our services. Your feedback means a lot to us and we are committed to maintaining the high standards you have come to expect from us.
If you have any further feedback or need help, please do not hesitate to get in touch. We look forward to serving you again in the future!
I will make sure Jovan gets your positive feedback
Sincerely, Kevin
Ovn virket ikke ved 1 gangs bruk
Hadde kjøpt ny komfyr som ikke ville virke ved 1 gangsbruk. På fredagen tok jeg kontakt med Elkjøp hvor jeg hadde kjøpt den og de sendte henvendelsen videre. Mandag fikk jeg hjelp av Vlade som ved bruksanvisningen hjalp meg til å finne ut av problemet og løse det.
Det hadde kanskje hvert en idé å opplyse om at barnesikringen er aktivert før 1 gangsbruk når mann kjøper komfyren. Tror det kan spare mange for unødvendig engstelse.
20 septembre 2024
Avis spontané
Réponse de Gorenje Norge
Dear Lin
Many thanks for your positive review! We are delighted to hear that you had a great experience with our services. Your feedback means a lot to us and we are committed to maintaining the high standards you have come to expect from us.
If you have any further feedback or need help, please do not hesitate to get in touch. We look forward to serving you again in the future!
I will make sure Vlade gets your positive feedback
Sincerely, Kevin
Jeg er veldig fornøyd med…
Jeg er veldig fornøyd med kundebehandling av dere. Fikk jeg pratet med en kar som heter Vlade og han var greit. Det var ikke noen ventetid når jeg har ring. 10 av 10 Førnøyd
19 septembre 2024
Avis spontané
Réponse de Gorenje Norge
Dear Ahmed
Many thanks for your positive review! We are delighted to hear that you had a great experience with our services. Your feedback means a lot to us and we are committed to maintaining the high standards you have come to expect from us.
If you have any further feedback or need help, please do not hesitate to get in touch. We look forward to serving you again in the future!
I will make sure Vlade gets your positive feedback
Sincerely, Kevin
Veldig god service fra en hjelpsom og…
Veldig god service fra en hjelpsom og tålmodig medarbeider! Takk til Vlade!
16 septembre 2024
Avis spontané
Réponse de Gorenje Norge
Dear Tor
Many thanks for your positive review! We are delighted to hear that you had a great experience with our services. Your feedback means a lot to us and we are committed to maintaining the high standards you have come to expect from us.
If possible, do you know the name of the person you were in contact with? So that we can give credit were credit is due
If you have any further feedback or need help, please do not hesitate to get in touch. We look forward to serving you again in the future!
Sincerely, Kevin
For en service!
Kontaktet Gorenje for en feil på komfyr, og så heldig som jeg var traff jeg på den dyktigste kundebehandleren jeg kunne få; Milica!
Hun var raskt, tydelig og effektiv!
Jeg jobber selv innen kundeservice, så jeg vet akkurat hva jeg ser etter 😍
Hun her hadde jeg elsket som andatt og kollega!
16 septembre 2024
Avis spontané
Réponse de Gorenje Norge
Dear Mirlinda
Many thanks for your positive review! We are delighted to hear that you had a great experience with our services. Your feedback means a lot to us and we are committed to maintaining the high standards you have come to expect from us.
If you have any further feedback or need help, please do not hesitate to get in touch. We look forward to serving you again in the future!
I will make sure Milica gets your positive feedback
Sincerely, Kevin
Fikk levert defekt Komfyr
Kjøpte en ganske dyr komfyr på Komplett.
Den kom defekt, slo ut sikkringen når steke ovnen ble satt på. kontaktet kunde "service" på Gorenje.
Dei var ikkje serlig hjelpsomme, meinte sikkringen burde være minst 45A/50A. Bruksanvisningen sier 32A.
Hadde eletrikker for å sjekke, og han fant for en kortsluttning inni komfyren. Gorenje nektet å dekke reperasjonen.
Kommer aldri til å kjøpe Gorenje igjen.
10 septembre 2024
Avis spontané
Réponse de Gorenje Norge
Dear Per
please send a message to teknisksupport.no@gorenjegroup.com with ATT:Kevin in the subject , and I will take a closer look at your case
Réponse de Gorenje Norge
Dear Andrius
Many thanks for your positive review! We are delighted to hear that you had a great experience with our services. Your feedback means a lot to us and we are committed to maintaining the high standards you have come to expect from us.
If you have any further feedback or need help, please do not hesitate to get in touch. We look forward to serving you again in the future!
I will make sure Vlade gets your positive feedback
Sincerely, Kevin
Vaskemaskinen ville ikke skylle ut…
Vaskemaskinen ville ikke skylle ut vannet, og det viste seg til slutt at det var en propp av lo som hadde satt seg i røret ned til pumpa.
Fikk hjelp til feilsøkning av Milica, og etter noen mailer fram og tilbake ordna det seg.
Avbestilte servicetekniker, og so far so good!
8 août 2024
Avis spontané
Réponse de Gorenje Norge
Dear Morten
Many thanks for your positive review! We are delighted to hear that you had a great experience with our services. Your feedback means a lot to us and we are committed to maintaining the high standards you have come to expect from us.
If you have any further feedback or need help, please do not hesitate to get in touch. We look forward to serving you again in the future!
I will make sure Milica gets your positive feedback
Sincerely, Kevin
Excellent service and communication
Very helpful and good communicator. I have had help three times from Vlade and I am very satisfied. Solved my problems easily, with guide or ordered service for me - If we couldnt solve the issue by phone. Positive person with good knowledge about the products at customerservice = happy customer :) ~ Åse Merete Lindberg
25 juillet 2024
Avis spontané
Réponse de Gorenje Norge
Dear Åse
Many thanks for your positive review! We are delighted to hear that you had a great experience with our services. Your feedback means a lot to us and we are committed to maintaining the high standards you have come to expect from us.
If you have any further feedback or need help, please do not hesitate to get in touch. We look forward to serving you again in the future!
I will make sure Vlade gets your positive feedback
Sincerely, Kevin
Hyggelig kundebehandler ,Vlade
Hei hadde problemer med vaskemaskin,fikk rask og hyggelig hjelp hos kundebehandler,Vlade😀
23 juillet 2024
Avis spontané
Réponse de Gorenje Norge
Dear RG
Many thanks for your positive review! We are delighted to hear that you had a great experience with our services. Your feedback means a lot to us and we are committed to maintaining the high standards you have come to expect from us.
If you have any further feedback or need help, please do not hesitate to get in touch. We look forward to serving you again in the future!
I will make sure Vlade gets your positive feedback
Sincerely, Kevin
Réponse de Gorenje Norge
Dear Muna
Many thanks for your positive review! We are delighted to hear that you had a great experience with our services. Your feedback means a lot to us and we are committed to maintaining the high standards you have come to expect from us.
If possible, do you know the name of the person you were in contact with? So that we can give credit were credit is due
If you have any further feedback or need help, please do not hesitate to get in touch. We look forward to serving you again in the future!
Sincerely, Kevin
Vaskemaskinen vår ville ikke starte…g
Vaskemaskinen vår ville ikke starte ansatten Jovan guidet oss steg for steg hvordan vi skulle fikse den. Den ble fikset til slutt. Veldig bra service hyggelig annsatt veldig fornøyd.
17 juin 2024
Avis spontané
Réponse de Gorenje Norge
Dear Shumaya
Many thanks for your positive review! We are delighted to hear that you had a great experience with our services. Your feedback means a lot to us and we are committed to maintaining the high standards you have come to expect from us.
If you have any further feedback or need help, please do not hesitate to get in touch. We look forward to serving you again in the future!
I will make sure Jovan gets your positive feedback
Sincerely, Kevin
Fikk god hjelp av Vlade
Fikk god hjelp av Vlade. Han klarte å hjelpe meg via telefon
6 juin 2024
Avis spontané
Réponse de Gorenje Norge
Dear Mona
Many thanks for your positive review! We are delighted to hear that you had a great experience with our services. Your feedback means a lot to us and we are committed to maintaining the high standards you have come to expect from us.
If you have any further feedback or need help, please do not hesitate to get in touch. We look forward to serving you again in the future!
I will make sure Vlade gets your positive feedback
Sincerely, Kevin
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