Paving Direct Avis 4 004

Delivery was quick, but two of the samples were broken. Samantha at Paving Direct contacted me and quickly sent replacement samples. Wonderful customer service!

Delivery was speedy. Two slabs were broken in transit and Sam in the support department was excellent responding to any of my queries.
I took photos of the broken slabs to forward to Sam and got the replicants two days later.

This company was brilliant. Helpful on the phone, online and in person, be it the guys in the office or down in the yard. Were able to help with the first delivery and also when I needed to collect some extra bricks un person. Highly recommend.

The service we received from Paving Direct has been fantastic from start to finish.

Quickly delivered samples and made time, late in the afternoon when we visited the showroom, to view some larger samples to verify the slab patterning.

Communication via email from the office before and after I placed our order online was consistently quick and organising a return of an unopened pack was also nice and easy.

Many thanks and a special thank you to Sam for the fantastic service

Very helpful. I only needed a few individual slabs for a repair job and they were happy to open a pallet for me and sell them at a very reasonable price.

Ordered some porcelain patio slab samples - they came really quickly and are a decent size to gain an idea of how they'll look. Good to see them in the flesh as it were and lay them outside to see them in all lights and weathers.

Super service and very informative

Ordered flexible grout for the patio. Easy ordering process and it was delivered today on time as stated. Perfect service

Steve provided us with excellent advice as to preservation of our Pavestone patio. Use of a cleaner and a preserver will do the trick. The products which I haven't used yet were however quite expensive compared with numerous other sellers

Great customer service and friendly staff. Delivery arrived on time. Would recommend to others.

Super helpful on the phone. I had been let down by another company, and the order process was really easy with prompt and safe delivery.

I bought a porcelain product! The finish was superb. Very natural looking. The delivery was just within the time frame. Can't wait to see the finished product and enjoy showing it off once finished. Very happy.

We initially ordered 3 samples which arrived promptly. We were still undecided, but Craig gave us some helpful advice on the upkeep of the different options and we’ve now received our order for Amalfi Beige. It is beautiful!
We were a little hesitant after seeing some reviews, but the staff couldn’t have been more helpful.

Looked online, samples came fast, we fell in love with discovery origin grande. Fair price for premium product

Used these for my business several times, by far the best paving company about. Amazing products wouldnt go elsewhere.

Should be ZERO stars. Ordered product that was displayed on their website as in stock with 3 to 5 days delivery. Received order confirmation, monies taken a few days later. After 5 working days no sign of order. Called and was advised that I would be given a delivery date the next day. No date provided. On second call was told that it was scheduled later in the week, ironically a day I was unavailable, so I was told it would be rescheduled for the following day, a.m. delivery. Surprise It never arrived! I called to cancel the order which was not disputed but was told that the order still might be delivered the following day (a Saturday). It didn't but that was no surprise to me as I had called the delivery company who had advised me that they had no record of the consignment. I was told that my refund would be processed immediately, after 3 working days I had to chase for the refund which was then processed straight away. Throughout, the item I had ordered continued to be shown in stock and delivery available in 3 to 5 days. I went elsewhere and received great service and delivery as promised.

Massive lack of communication and poor delivery. Ordered on a Thursday, called the following Thursday to see what was happening as all I had was an order confirmation, found out that it hadn’t even been scheduled to be delivered (should have been Wed-Fri) despite taking my money, so was put on a free express delivery. After a bit of pushing I got them to deliver on Saturday rather than the following Tuesday (due to bank holiday) as I had prepped everything ready for it to arrive by Friday. Saturday came and went, no delivery. Called on Tuesday, was told there was no reason why it shouldn’t have been delivered on Saturday and was now showing up for delivery on Wednesday. They said they’d get back to me on why it wasn’t delivered and to confirm Wednesday for delivery. I had to call back to check on the update, it wasn’t delivered because it was never loaded for delivery and they guaranteed delivery on Wednesday. Given the amount of times I had called, I’d have expected a call or email on Wednesday to say what time it’d be delivered but nope. Called 3 times on Wednesday, being on hold for up to 45 mins each time before I gave up (although I was number 1 in the queue). Despite being guaranteed by staff, once again no delivery arrived. I’ve now had to send an email as a formal complaint to their support email, with a final notice of when I want my order by or give me a refund. I’ve actually lost money as I’ve hired equipment and had labour waiting for this delivery.
UPDATE:
Pavingdirect have put a lot of effort into resolving my order and delivering which should be applauded. Sadly they appear to use an external haulier which also had its part to play in getting my order on time

Needed to make a return as we changed our mind about the colour of grout to use on the new porcelain patio.
The customer service I received (thanks to Sam) was great and a refund was soon on its way.
We also purchased 2 pallets of porcelain tiles which look absolutely amazing. Customer service has been great from start to finish and I wouldn’t hesitate to recommend PavingDirect.com!

Very poor customer support, I’m waiting the right items to be send to me for a month now

Performance exactly as expected.