Мне понравилось обслуживание и бесплатная доставка. Доставили даже на пару дней раньше, и прямо к двери, что для меня молодой женщины очень важно. Я заказала кровать и матрас. Была хорошая скидка, а э... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Payment was complicated. The stroller itself is suitable and comfortable, but after a short time 1 fastening bolt came loose. It would be very troublesome to send this stroller back now either for an... Voir plus
L'entreprise a répondu
Antud puukuur näeb kena välja, maal tuleb teha tasane alusplats, kokkupanek enamuses läks sujuvalt, lõppfaasis mõned detailid ei sobinud ja tuli puurida uued augud, katuse kokkupanek läks sisetunde j... Voir plus
Tellisin närilistele puuri ja selle kvaliteet ei kannata kahjuks mitte mingit kriitikat. Majakese katus on imelikust materjalist, puur ise tehtud puidust, mis on katki ja äärmiselt ebakvaliteetne. Kui... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
vidaXL on rahvusvaheline veebipõhine jaemüüja, kellelt leiad kõik vajaliku kodu, aia, töökoja ja meisterdamisprojektide jaoks. Meie eesmärk on pakkuda inimestele suurt valikut tooteid, mis võimaldab neil 'osta rohkem, makstes vähem'. Lihtsate kulusid säästvate lahenduste kasutamisega, mis ei mõjuta negatiivselt meie toodete kvaliteeti, saame muuta oma tooted kättesaadavaks võimalikult paljudele inimestele. Kontrollime ise kõiki protsesse tootearendusest ja ostmisest turunduse, müügi, logistika ning klienditoeni. Nii on meil täielik ülevaade toodete funktsionaalsusest, kvaliteedist ja kuludest.
Coordonnées de contact
Pays-Bas
- vidaxl.ee
3,3
Moyen
286 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Pretty fast delivery and good price!
Pretty fast delivery, very good prices
15 novembre 2024
Avis spontané
Réponse de vidaXL
Dear Laura-Liisa,
Thank you for choosing vidaXL.
We are committed to providing exceptional delivery service to all of our customers.
We hope to see you again in the near future.
Kind regards,
Deisy - vidaXL
Worst experience with with customer…
Worst experience with with customer support.
They are lying and are not supportive at all
26 novembre 2024
Avis spontané
Réponse de vidaXL
Tere Margarita Prometnaja,
Täname arvustuse postitamise eest!
Meil on kahju, et pidite meie teenuses pettuma.
Kontrollige tellimuses kasutatud e-posti aadressi, kuna oleme teiega kogetud ebamugavuste lahendamiseks ühendust võtnud.
Hindan teie mõistmist ja kannatlikkust!
Soovime teile ilusat päeva!
Tzveta
vidaXL
The goods are well priced, fast delivery
The goods are well priced. Delivery was faster than expected.
4 novembre 2024
Avis spontané
Réponse de vidaXL
Dear Roland Kivitare,
Thank you for taking the time to leave feedback about your experience!
Your feedback is greatly appreciated, and we are committed to continuously improving our products to meet your needs.
We hope to see you again in the near future.
Sincerely,
Deisy - vidaXL
Hea teenindus
Kaup tuli kiiresti kohale, pakend oli terve, kaup vastas kirjeldusele ja kuller oli väga vastutulelik, leppis kokku mulle sobiva aja (tuli järgmine päev tagasi. Super!)
11 septembre 2024
Avis spontané
Réponse de vidaXL
Tere Maris Mikksaar
Aitäh, et võtsid aega ja jätsid meile oma kogemuse kohta tagasisidet!
On väga tore kuulda rahulolevatelt klientidelt nagu sina. Aitäh, et võtsid aega meiega oma mõtete jagamiseks.
Loodame sind peagi uuesti näha.
Parimat
Louise - vidaXL
Teenus oli OK
Teenus oli OK, kuid kaup oli madala kvaliteediga - lohakalt valmistatud ja viimistletud.
30 octobre 2024
Avis spontané
Réponse de vidaXL
Tere Mart Jallai
Aitäh, et valisid vidaXLi.
Hindame sinu tagasisidet väga ja püüame pidevalt parandada oma tooteid, et vastata sinu vajadustele.
Vastame hea meelega kõigile sinu küsimustele. Võid alati meiega ühendust võtta.
Heade soovidega
Deisy - vidaXL
It was easy to order.
It was good and easy to order.
Had little trouble understanding the exact measurements of the furniture. And when I recieved it, it was smaller than I thought.
Also, putting the furniture together was not easy.
9 août 2024
Avis spontané
Réponse de vidaXL
Dear Raili Robbie,
Thank you for choosing vidaXL.
We're delighted to hear from a satisfied customer like you. Customer satisfaction is our top priority, and we are committed to continuously improving our products to meet your needs.
Sincerely,
Jeana - vidaXL
Réponse de vidaXL
Dear Aavo Tamm,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn that you are satisfied with our delivery. We will continue to maintain the level of perfection you've been experiencing.
We hope to see you again in the near future.
Sincerely,
Deisy - vidaXL
A very unpleasant experience.
The company issued an invoice with VAT, although it should not have done so, and the employees lacked the desire and willingness to resolve the resulting situation.
6 août 2024
Avis spontané
Réponse de vidaXL
Kallis Ülle Keel,
Täname teid koostöö eest.
Loodame, et saime teid aidata olukorra lahendamisel.
Nagu alati, võtke meiega kindlasti ühendust, kui teil on lisaküsimusi.
Ilusat päeva jätku!
Tzveta
vidaXL
Ordering is easy and fast
Ordering is easy and fast. The product itself was of very poor quality. Upon opening the package, the box was full of factory dust and sawdust
13 août 2024
Avis spontané
Réponse de vidaXL
Dear Karmo Männik,
Thank you for your cooperation.
We hope we were able to help you resolve the situation.
As always, please do not hesitate to contact us if you have any further questions.
Have a nice day!
Tzveta
vidaXL
Réponse de vidaXL
Dear Piret Piret ,
Thank you for taking the time to leave feedback about your experience!
We really appreciate your feedback and are glad that you’ve enjoyed your vidaXL experience.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
#0372000132857 puudus kasutusjuhend ja…
#0372000132857 puudus kasutusjuhend ja toode oli pakendis osadena
16 juillet 2024
Avis spontané
Réponse de vidaXL
Tere, Ave Kinks
Täname arvustuse postitamise eest!
Meil on kahju, et toode ei sisalda kasutusjuhendit.
Võtsime teiega ühendust, et lahendada võimalikud ebamugavused.
Hindan teie mõistmist ja kannatlikkust!
Soovin teile ilusat päeva!
Tzveta vidaXL
Fast delivery, good prices, good quality
All products i,have bought from you are in good quality and proper price!
I will definetely continue buying stuff from VidaXL. Thanks a lot guys.
20 juin 2024
Avis spontané
Réponse de vidaXL
Dear customer,
Thank you for your comment. It is our pursuit to provide you with high quality products. We are happy that you are satisfied with our delivery. We are committed to constantly providing all-around high-quality services.We hope our product will bring you more beautiful experience. Wish you have a very pleasant day.
Kind regards,
Jeana– vidaXL
Kahjuks enam ei telli
Tellisin närilistele puuri ja selle kvaliteet ei kannata kahjuks mitte mingit kriitikat. Majakese katus on imelikust materjalist, puur ise tehtud puidust, mis on katki ja äärmiselt ebakvaliteetne. Kui ei oleks olnud kohe vaja puuri, oleksin toote kindlasti tagastanud. Puuri kahte korrust eraldav plaat on õhuke ja olen kindel, et alla aastaga on see läbi mädanenud. Olen väga pettunud, et üle saja euro selle eest maksin.
9 mai 2024
Avis spontané
Réponse de vidaXL
Kallis Liina,
Täname arvustuse postitamise eest!
Meil on kahju, et toode ei vastanud ootustele, kuid oleme teie jaoks olemas.
Kontrollige tellimuses kasutatud e-posti aadressi, kuna oleme teiega kogetud ebamugavuste lahendamiseks ühendust võtnud.
Hindan teie mõistvat suhtumist ja kannatlikkust!
Soovin teile meeldivat päeva!
Tzveta vidaXL
Cheap Chinese crap
Cheap Chinese crap. Bought a greenhouse…instructions are …….. quality is “no quality at all”
23 mai 2024
Avis spontané
Réponse de vidaXL
Dear Jalar Kerdmann,
Thank you for sharing your opinion with us.
We are sorry that the product did not meet your expectations and you had difficulties with its installation.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at webcare_global@vidaxl.com at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta vidaXL
Réponse de vidaXL
Dear customer,
Thank you for your comment. It is our pursuit to provide you with high quality products. We are happy that you are satisfied with our delivery. We are committed to constantly providing all-around high-quality services.We hope our product will bring you more beautiful experience. Wish you have a very pleasant day.
Kind regards,
Jeana– vidaXL
Réponse de vidaXL
Kallis Janno,
Vabandame tekkinud olukorra ja tekitatud ebamugavuste pärast.
Võtsime Teiega ühendust Teie isiklikul e-mailil, ootame Teie vastust.
Soovime teile imelist päeva!
Tzveta vidaXL
Réponse de vidaXL
Dear customer,
Thank you for your comment. It is our pursuit to provide you with high quality products. We are happy that you are satisfied with our delivery. We are committed to constantly providing all-around high-quality services.We hope our product will bring you more beautiful experience. Wish you have a very pleasant day.
Kind regards,
Lisa – vidaXL
I received an incomplete product
I was sent an incomplete product. When I asked about it, I was offered to return it and receive a new product, to which I agreed. By now, I have been waiting for over a week for the courier to pick up the product to be returned.
15 décembre 2023
Avis spontané
Réponse de vidaXL
Dear Kelli Nemvalts,
We apologize for the situation and the inconvenience.
We are sorry that you are having problems with our products.
We contacted you on your personal email to offer you the best solution.I am waiting for your reply.
We wish you a nice day!
Tzveta vidaXL
Disappointment...
I ordered two identical beds for the children. One bed had cracked panels. The packaging of the second bed was previously opened (probably a product returned by the customer) and some fasteners were missing. The material and finish of the beds was also of very uneven quality.
Since it's a lot of work to put together and the beds are really needed, I didn't start returning them, but obviously I won't dare to order from this site ever again.
30 novembre 2023
Avis spontané
Réponse de vidaXL
Dear Martin Bristol,
We apologize for the situation and the inconvenience.
We are sorry that you are having problems with our products.
We contacted you on your personal email to offer you the best solution.I am waiting for your reply.
We wish you a nice day!
Tzveta vidaXL
Réponse de vidaXL
Hea klient,
Täname arvustuse eest.
Oleme väga rahul, et kõik sujus suurepäraselt!
Nautige tootega ja näeme varsti.
Parimate soovidega,
Jeana – vidaXL meeskond
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.