I have been a member with BHSF for a very long time. I have always experienced first class service from the customer care team. They are patient, friendly and helpful. Claims are paid promptly.... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
BHSF is a very valuable cover system for month by month medical expenses e.g. dental, optician, consultations. Scan your receipts or put through the digital receipts directly as a paid up member and... Voir plus
L'entreprise a répondu
Today I had the pleasure of speaking to Jackie, who solved all my issues, she was like wonderwomen. My direct debits have been coming out from the wrong account, so i stopped them when i realized... Voir plus
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Amazing customer service from Pal today. Easy to find the telephone number. Got through to an agent after only a short wait. The agent understood and addressed my query very efficiently, politely, and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Écrit par l'entreprise
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Coordonnées de contact
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, Royaume-Uni
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4,8
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Straight forward filled in form poste…
Straight forward filled in form posted it for optical claim and hardly any waiting .
27 mai 2026
Réponse de BHSF
Hi Customer,
Thank you for your excellent 5* review.
It's great to hear you're happy with the speed of our service. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Réponse de BHSF
Hi Eddie,
Thank you for excellent 5* review.
We're so glad to hear you're happy with your experience with us. We hope to be of service for many years to come.
BHSF
Great customer service
Great customer service. Really easy to put in a claim and it is very quickly processed.
27 mai 2026
Réponse de BHSF
Hi Asha,
Thank you for your excellent 5* rating and review.
It's great to hear you're happy with the service we provide. We hope to be of service again soon.
BHSF
Prompt payment and easy process
27 mai 2026
Réponse de BHSF
Hi Customer,
Thank you for your wonderful 5* review.
We're so glad to hear you're happy with the speed and ease of the claims process. We hope to be of service again soon.
BHSF
Always paid any money within 7 days
Always paid any money within 7 days. Whenever I have to ring them the Staff are able to help me.
8 mai 2026
Réponse de BHSF
Hi Susan,
Thank you for your fantastic 5* review.
It's great to hear you're happy with the speed of our service. We hope we can be of assistance in the future.
BHSF
Always a great service
Always a great service. I've been a member for nearly 20 years. I also have Westfield through work (I never claim the same thing twice) and these guys have a better service. I like the online form and the immediate email acknowledgement. Then the processing time is very quick and payout too. Better than Westfield's. Keep up the great work!
8 juin 2026
Avis spontané
Réponse de BHSF
Hi Laura,
Thank you for your amazing review and 5* rating.
We're delighted to hear you're so happy with your experience with us. If you do ever have any questions, or need any assistance, please don't hesitate to get in touch.
BHSF
Réponse de BHSF
Hi P Lewis,
Thank you for your excellent 5* review.
It's great to hear you're happy with the speed and ease of submitting your claims online. We hope to be of service again soon.
BHSF
My claim was dealt with very promptly…
My claim was dealt with very promptly and in full. The form was easy to complete on line.
27 mai 2026
Réponse de BHSF
Hi Mrs H Rayne,
Thank you for your wonderful 5* review.
We're glad to hear you're happy with the speed, ease and efficiency of our service. We look forward to receiving your next claims.
BHSF
Timely responses from you informing me…
Timely responses from you informing me that my claim had been received. Also, I didn't have to wait long for the money to be paid and for me to be notified.
An efficient service
27 mai 2026
Réponse de BHSF
Hi Customer,
Thank you for your fantastic review and 5* rating.
It's lovely to hear you're so happy with the service we provide. We hope to be of service again soon.
BHSF
First class service
27 mai 2026
Réponse de BHSF
Hi Gordon,
Thank you for your excellent 5* review.
We're glad to hear you're happy with your experience with us. We hope to be of service again soon.
BHSF
HI VERY GOOD
HI VERY GOOD
FILED FROM ON LINE
WAS A PORED MONEY IT BANK
HAD BHSF FOR YEAR
FOR ME HUNB
TEETH
EYES
27 mai 2026
Réponse de BHSF
Hi Caroline,
Thank you for your fantastic 5* review.
It's lovely to hear you're happy with your overall experience with us. If you ever have any questions about your policy, or need any assistance, please do get in touch.
BHSF
Quick and easy claims portal
Quick and easy claims portal.
Prompt payment and well laid out status of previous claims and remaining amounts available to claim
27 mai 2026
Réponse de BHSF
Hi JSW,
Thank you for your fantastic review and 5* rating.
We're so glad to hear you've found our Online Portal both quick and easy to use. We hope to be of service again soon.
BHSF
Réponse de BHSF
Hi LT Allen,
Thank you for your excellent 4* review.
It's great to hear you're happy with the speed of our service. We hope we can be of assistance in the future.
BHSF
Very happy with the service
Very happy with the service. They are so fast with all the transactions and great customer service. Well done 👏🏻
27 mai 2026
Réponse de BHSF
Hi Sofia,
Thank you for your wonderful 5* rating and review.
We're delighted to hear you're so happy with your experience with us. If you ever have any queries, or need any guidance, please don't hesitate to get in touch.
BHSF
Fast payment
Fast payment after receipts submitted. Haven't had a problem in many years of use
27 mai 2026
Réponse de BHSF
Hi Nigel,
Thank you for your wonderful 5* review.
We're so glad to hear you're happy with your experience with us. We hope we can be of service again in the future.
BHSF
We don't get value for money paid in.
27 mai 2026
Réponse de BHSF
Hi Terence,
Thank you for taking the time to leave us a review.
If you're finding that you're not getting value for money out of your plan, we'd suggest that you consider utilizing the policy more. All of our plans have a wide variety of benefits, so there may be something you've not tried before which may be extremely beneficial to you.
Ultimately, Health Cash Plans are there to help. If you do not feel you're getting the value out of the plan any more, while we'd be very sorry to see you leave, cancellation is an option. Some Policyholders find it better financially to save the premiums instead of being able to claim back, which we understand.
If you'd like any assistance with any of the above, or simply wish to discuss things in more detail, please get in touch with our Helpdesk who would be happy to help.
BHSF
Easy
Easy interface. Wish that I could pre authorize payments to not have me pay out of pocket first
27 mai 2026
Réponse de BHSF
Hi Gerard,
Thank you for taking the time to leave us a review.
Unfortunately, Heath Cash Plans (HCPs) do not usually operate the way you suggest. There's very few HCP providers out there who would pay for treatment directly, or in advance, as this is something which would usually fall under the realms of PMI. HCPs exist to help towards those 'every day' costs, and offer some reimbursement back.
However, in order to ensure you do not end up paying for something which you're then unable to claim towards, we'd always suggest checking the policy T&Cs, or contacting our Helpdesk directly for guidance beforehand, and happily do what we can to help.
BHSF
Réponse de BHSF
Hi Sid,
Thank you for your excellent 5* review.
It's great to hear you've found it easy to submit your claims. We look forward to receiving your next claims.
BHSF
Don’t use them
Don’t use them, they refuse to pay out for things covered like dentist and prescriptions if you haven’t got an invoice with name etc on it - how many nhs dentists give out invoices? How many pharmacies give out invoices?
27 mai 2026
Réponse de BHSF
Hi Jason,
Thank you for taking the time to leave us a review and we're sorry to hear of your upset.
When claiming, Policyholder's will have to provide receipts which show all the key information we need to assess the claim. This is why we clearly state exactly what is needed in our Terms Of Use (TOU), so Policyholders know what they need to provide and can avoid having claims declined. This includes basic information such as: the Insured Person's name, confirmation the full balance has been paid, what has been purchased and the date of treatment.
Unfortunately, card/ visa receipts (the little slips obtained from anywhere when paying by card) are not accepted when submitted on their own, as they don't show a name, or what has been purchased, or if the balance was fully paid, or therapist details etc.
In future, we'd suggest you ask your dentist to provide a receipt, as BHSF receive and process thousands of claims every week for NHS dental services, where many Policyholders have been able to get a simple/ printed receipt showing everything needed. If you're ever unsure on anything though or need our help, please get in touch with our Helpdesk who will do what they can.
BHSF
Claim for dental work submitted and…
Claim for dental work submitted and BHSF authorised payment next day.
27 mai 2026
Réponse de BHSF
Hi DaiToc,
Thank you for your fantastic 5* review.
We're glad to hear you're happy with the speed and efficiency of our service. We hope we can be of service again soon.
BHSF
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