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Lisez les avis des autres

Noté 5 sur 5 étoiles

Fantastic service from beginning to end. The team were super helpful and we can't fault them. We ordered our products on the Monday and they were with us on the Wednesday. You can't ask for better tha... Voir plus

Noté 5 sur 5 étoiles

Fantastic product and great friendly customer service. About 20 years ago I purchased a 3x3 meter pink n purple gazebo for my puppet workshop activities , but latterly it’s been used for festival... Voir plus

Noté 5 sur 5 étoiles

I ordered 6-off pole storage bags to replace the original cardboard packaging. Very good product, well made, and excellent service from Gala. I even got an extra one foc 🤫.

Noté 5 sur 5 étoiles

Not only does this company provide high quality gazebos and canopies, but their customer service is excellent too. Our cycling club needed a personalised canopy for an event that was taking place with... Voir plus

À propos de l'entreprise

  1. Fourisseur de construction de jardin
  2. Constructeur de kiosques/pavillons de jardin
  3. Service de location de chapiteaux

Écrit par l'entreprise

Gala Tent is the UK’s leading ISO 9001 certified supplier of high-quality commercial marquees, pop-up gazebos, and event equipment. Since 1999, businesses, event organisers, and homeowners have trusted us for our durable, innovative structures, including patented marquee designs and robust pop up gazebos. Our products are perfect for weddings, corporate events, markets, and more. We offer next-day delivery, custom printing & branding, extensive warranties, and a full range of spare parts to keep your event running smoothly. Gala Tent is committed to exceptional quality management and sustainability, using eco-friendly materials and energy-efficient processes to deliver the best service every time.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,7

Tous les avis

(1 015)

93 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The staff were helpful

The staff were helpful, friendly and supportive as we manipulated the options to fit within the grant that had been awarded to our small not-for profit.
The good arrived on time, well packed and now await a suitable event to be revealed to the public.
Thank you Gala tents

30 décembre 2025
Noté 5 sur 5 étoiles

Perfect! …

I cannot fault Gala Tents customer service, absolutely exemplary ! Questions answered, solutions offered and super fast delivery! What’s not to like!

24 décembre 2025
Noté 5 sur 5 étoiles

Good customer service

Well our flag was missing from the box but the customer service were fantastic and ensured it was there for us by the open day we needed it for.

9 décembre 2025
Noté 5 sur 5 étoiles

Quality products from a company you can trust.

I have had previous dealings with Gala Tent and had no hesitation purchasing again from this company knowing the quality and exceptional service that they provide.

The advice, patience and knowledge offered by both Darren the Sales Manager and Mike from the Design Team was superb. They are both remarkably helpful and a true credit to the company.

I have no hesitation in recommending this company to anyone.

20 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

9m x 18m Fusion Marquee purchase

We have been using Gala Tent for at least 10 years, and after extensive research into product quality and pricing, Gala has never been beaten.

We recently purchased the 9m x 18m Fusion Marquee with lining—once again at a fantastic price that no other UK-based company could match.

Gala has always been our go-to supplier. In the past decade, they have never let us down. Their next-day delivery has played a big part in helping our business grow, and their customer service is consistently excellent.

Well done to the team, and keep up the great work.

28 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

9m x 18m Fusion Marquee purchase

We have been using Gala Tent for at least 10 years, and after extensive research into product quality and pricing, Gala has never been beaten.
We recently purchased the 9m x 18m Fusion Marquee with lining—once again at a fantastic price that no other UK-based company could match.
Gala has always been our go-to supplier. In the past decade, they have never let us down. Their next-day delivery has played a big part in helping our business grow, and their customer service is consistently excellent.
Well done to the team, and keep up the great work.

28 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Superb website with all the information…

Superb website with all the information I needed to make a decision on which gazebo I required for my needs. Excellent communications regarding delivery and quality packaging ensuring a great delivery experience. Couldn’t be happier with my Gala shade pro 50 pop up gazebo. I have tried different brands previously but find this to be the best for my needs. Very robust construction and a good weight balance meeting both ease of transportation and assembly by 1 person. Very impressive product.

19 novembre 2025
Noté 5 sur 5 étoiles

Great web site

Great web site, easy to find part required. Fairly priced and delivered quickly. Great service 👍

19 novembre 2025
Noté 5 sur 5 étoiles

Great service

Great service, quick delivery, great banner really lovely quality very durable for market use. I am very happy with my purchase and would recommend them to any market traders.

23 juin 2025
Noté 1 sur 5 étoiles

Avoid like the plague

I bought two gazebos from this company. Costing over £1000. One Gazebo was fine, the other was extremely stiff and hard to erect. I contacted Gala tent four days after purchase, to get it replaced. I was told that it would loosen up and to add WD40. I did this. Nothing changed. It took 4 people to erect. I phoned this company today, I was told they had no record of my previous call, funny that. I again was told to add WD40!! I asked to speak to whoever was in charge, I was told the 'Director' doesn't speak to customers. Red flag there straight away. I was then told I would be sent a tool kit to fix the gazebo! If I wanted a faulty gazebo Id have bought one for £50 from ebay!! I insisted that they replace it. They then told me that Id have to send it back to be inspected first. Now how am I supposed to operate in my busiest time of the year without one of my 3 gazebo's. id have even paid for the other one had I trusted the company to refund me again after they discovered I wasn't lying and their Gazebo was actually faulty, I detest this type of small minded company. Had it been my company id have replaced it immediately, no questions asked. Customer satisfaction is number one in my opinion, and so it should be.
Disgrace of a company.
Tip to the 'Director' "Talk to your customers!" who the heck do you think you are??

13 novembre 2025
Avis spontané
Logo de Gala Tent

Réponse de Gala Tent

Hi Peter,

Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about the difficulties you’ve experienced and how frustrating this has been for you, especially during such a busy period. We always aim to make things as straightforward as possible for our customers, and it’s clear that this situation has fallen short of your expectations.

I’ve reviewed your case with our team and, unfortunately, we weren’t able to find any previous record of your earlier call, nor did we receive any photos or videos showing the issue with the gazebo. Normally, this information helps us quickly identify what’s happening and offer the right solution.

Our advice to apply lubrication is a standard first step for new frames that feel stiff initially, as they typically loosen after a few uses. However, we completely appreciate that this hasn’t resolved things for you, and I apologise if this added to your frustration.

To ensure your concern was handled fairly, we offered to collect the gazebo at our own cost so it could be inspected by our technical team. If a manufacturing fault was confirmed, we would of course replace it straight away. We made this offer even without receiving evidence of the issue, as a gesture of goodwill and to get a resolution in motion for you. I understand you declined because it is currently in use during your peak season, and we do appreciate the pressure this time of year brings.

We also suggested a small adjustment using your tool kit, not as a sign that the product was faulty, but as a practical, quicker fix that would avoid leaving you without the gazebo during your busiest period. Many customers find this resolves early stiffness completely.

Regarding your concern about speaking with a director, our customer service team is fully trained and authorised to resolve issues in line with our policies, and they are always here to help. While our directors don’t take calls directly, your experience and every customer’s experience are important to us, and your feedback is fed back internally to help us continually improve.

We never want a customer to feel let down, and I’m truly sorry that this has been your experience. If you’d like to discuss this further, or if you feel ready to proceed with an inspection so we can bring the matter to a fair resolution, we are more than happy to assist you directly. Please feel free to contact us at your convenience.

Thank you again for sharing your concerns, and we hope to resolve this for you as smoothly as possible.

Noté 5 sur 5 étoiles

Great news

If you want spot on service and a quality product that's value for money
and delivered on time, book with Gala tents

29 octobre 2025

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