Grosvenor Mobility Avis 

What began as a fact finding mission became a journey, the people on the end of the phone were so patient in orsnising the appointment, then Kevin came to see us ..twice ..and he listened, was so patient and understanding and gave us options not pressure or oppinions. By the end of the visit I felt quite emotional that we were purchasing from a company that genuinely cared. The delivery was smooth, the guys that put it all together were speedy and efficient. Now nearly a two weeks; on while any bed cannot fix everything this one is making a considerable difference to my day to day living. Thank you so much.

Not to be trusted when they don’t advertise prices, no doubt they’ve got some lame excuses ready

Our experience with Grosvenor Mobility was very good, helpful, honest and good quantity comfortable riser recliner chair purchased. Very Happy Customer, given excellent service from Kevin Shaw for the demonstration and the two delivery men Simon and Keiron were very professional.
Would definitely recommend this company to friends and family, and would definitely buy again from them.

Extremely helpful, advising on all different aspects that would help, had no pressure on making a purchase. Couldn't have asked for a better service. Appreciate and ever so grateful for the help by Cameron.

The excellent service started as soon as I phoned. The measuring was carried out promptly. Mark was efficient, set up a demonstration chair and discussed materials. The chairs were delivered within the given time. Simon and Nathan were polite, set the chairs up, demonstrated how they worked and removed our existing chairs. They are more expensive than others which I have seen, but they do seem to be of high quality. Been excellent service from start to finish.

The company representative Martin was very clear and knowledgeable and demonstrated the product with ease.
He was very helpful and put my disabled partner's mind at rest regarding the product and explained the costs very well.

Was very lovely and we had the best sevice

They made wonderful tailor made recliner chair for my disabled husband . Nothing was too much trouble and we were able to choose a beautiful fabric

Ordered 2 chairs and got them in good time. No months of waiting.. only 3 weeks. Simon and Nathan delivered them in good order and gave a very comprehensive demonstration on how to operate them. Took our old chairs away. Well done boys. Very pleased with the whole process from first demo and ordering to delivery. Well done Grosvenor!

I had a good experience with Kevin today while demonstrating the mobility bed.

My mum Patricia received a visit from Ryan today from the company,he was friendly and explained everything in a calm and excellent Scottish manner.He explained the product thoroughly and mum was delighted with her chair which is bespoke and measured perfectly for her size ,the demonstration was perfect and we are very happy

Pleasant, helpful salesman who didn’t push too hard. Efficient couple who delivered bed. Bed is comfortable, nice design, and I particularly like the lifted position which makes it easy to fit the sheets - ours is a dual mattress which coul have been difficult to fit.

Our ankles already seem less puffy!

Not knowing where to start, and being online forever, Grosvenor called me and sent Chris to see me. He was here a long time and not pressuring me at all so I felt in control of my decision to buy. Now my honest opinion, very very expensive. So all I can add is, if you have enough money, please go ahead and buy from Grosvenor mobility, and you won’t be disappointed.

I had the worst consumer expereince ever with this Company. They made my chair the wrong size, my seat depth was too long by 2 inches, even though they came out TWICE in 5 months to measure me up!. I first had neck pain using the chair. I tried several different cushions and still had same problem. after 2 years I realised the chair was made wrong. I was injured and on strong medication. When I told Grosvenor. They said it was my comfort prefernce and the chair has been made correctly. I even sent video evidence to the ombudsman showing the chair incorrectly made and they still sided with Grosvenor as I left it too late. I am now left with a chair i can only use in the recliner positon. Do not use this company !! I am reporting the company to trading standards and BBC watchdog.
Do not believe the company's reply. Thier lying!!. No one has inspected the chair for manufacturing faults. They shouldn't be allowed to trade in this industry. I wouldn't be saying this if they had of checked it. Appalling company unfortunately.

My experience was amazing. I was shocked I was able to experience the bed from my own home. Chris was my advisor, and he was brilliant. Excellent communication skills and he was very knowledgeable about not only the bed and it's benefits, but health wise also and how the body works with the bed. He knew exactly what I would and wouldn't like based on just being in my home. Chris had excellent customer service skills I would recommend Grosvenor mobility to anyone even with a person has no health problems, I'd still recommend.

Fantastic service and staff. And the bed is great, so comfy. Would recommend to everyone.

Booked a home visit for an adjustable bed. What a lovely company to deal with. From the pleasant lady on phone booking appointment. She gave me information in a kind precise way - the way I like it! Prompt visit from a nice man Chris who demonstrated how the bed works on a camp size bed. Mattress put on and I could try it out. Along with massage facility. Wow! All my questions were answered. Lots of choice of fabrics in all colours. No pressure to buy. All in all a good experience so far and a bed exclusive for me is in production. My back will be grateful. Will post further when I get my beautiful pink bed.

We had an excellent experience with our sales person Chris Brown, Grosvenor Mobility when arranging a new bed for my mum. He was professional and showed genuine empathy and listened carefully to mum's needs. He explained all the options clearly.

I’m would recommend Grosvenor Mobility. We bought two Riser recliners from them. The demonstrator was very good and explained everything very well. I thought the initial price quoted was very excessive. They did have a two for one offer on and then we managed to get the total price for the two chairs down to what I had expected. The time from placing the order to receiving the chairs was what they promised and the delivery men were clean and polite and did a great job removing the old chairs and all the rubbish before demonstrating the new chairs. I thought it was great service.

Was not told what chair I was actually purchasing i said my spend limit was £2000. At which point the rep
rang.the office and said they could supply one £1295 there.was a half price sale on at the time so i thought.it was a bargain . Couple of days later I rang.the cthe company to ask what chair I had purchased and for photo.of same. This chair caused me more health problems
As what I'd asked for was not what I got.
Expected to be shown what i.was purchasing beforehand. Though this was a trusted company . I actually had to get rid of the chair thereby losing £1500 . Not a very professional experience from a company who advertise your comfort is our.priority.this was early 2026 do not now have exac5 dare as all correspondence binned in digust