Curaleaf Clinic Avis 

It started out ok, but after a while the cracks began to show.

I was prescribed 11:11 flower, which is frequently unavailable. I've been given prescriptions that go out of date in a few days, despite only using a small amount - complained and was told they could pick it up, but then couldn't guarantee it'd be in stock when I needed it, so I had to keep it.

Have to speak to a different member of staff every time I contact them, nobody seems interested in taking ownership of my complaint. Now the replacement flower(12:12) has disappeared from my account, complained about it and was told they couldn't help but would pass my message on to the relevant person - that was over 2 weeks ago. It's demoralising to deal with this level of incompetence, think I'd best just leave.

I am pleased with all the staff I have spoken to at Curaleaf Clinic They are polite and helpful every time I make contact with them . Same thing can be said for the Doctor who I am under .

I only wish I knew about curaleaf a lot sooner than I did .I have been living with chronic pain for years and the medical cannabis has really helped me a lot even my sleep is a lot better .I would highly recommend Curaleaf if you are suffering with pain .Its honestly the best thing I have done

Great service and value proposition. Thanks to Dr Richard Hazlett for his amazing patient care.

Curaleaf will take your money for medicine they do not have. I Paid for my medication on a Monday morning 6am as it said it was in stock and I’m sitting here on Saturday morning still without my prescription. Sleepless nights and suffering anxiety after chasing them down all week and now it could be another week before I get my medication. They have also charged me extra because the medication they actually possess is more expensive. They are taking money from desperate people and not supplying their medication. Enough is enough, boycott Curaleaf until they sort this out.

Very understanding, helpful, polite. Great service, very professional, thank you

My initial consultation was a couple of days after my application and was thorough. The consultant provided advice about my conditions that I have not had through NHS care. Im awaiting my prescription and am looking forward to trying the methods of use I selected and see how it helps.

Crappy service, false and lies, late prescription that was paid for and shown in stock to then be told from my order on 21st they have till the 28th to send out so I go without, then a email saying not in stock ring clinic to pay more for a alternative.it's Friday and bank holiday weekend told by customer service they would rush through. Phoned later and told 24hrs -48hrs. It's OK I'll suffer thank you for your shameless service which I pay you well for.
Use another company or buy off your local dealer as these lot are a joke

I'm very disappointed with what was offered versus what I said no to what I wanted n now I can't change it or return it and it's horrible earthy oily cut grass taste I'm 63 have fyomyalgia cptsdi tried email talk via app I give up have appt in 4 days will say then

Stephanie was very helpful today in managing to get what I needed

Good , but when a prescription is given to you It can still run out of stock before you even get to try it, booking system needs changing

Bald buy is a 🐀 snitching to police real rat do not repeat do not buy from this dump pesticides city

After feeling completely dismissed by the Dr on my initial appointment, literally being left in tears due to the Dr triggering my PTSD surrounding conflict, I opened a web chat on the portal to submit a complaint. I decided before it was picked up that I wanted to call instead, and said so in the web chat.

When I called Patient Support, I spoke to Karley and explained what happened in the appointment. She was very receptive, and seemed genuinely concerned and upset for me about how I was treated by the Dr, immediately offering advice and giving me her direct contact details to discuss further.

Whilst on the call with Karley, Aarron picked up the web chat and also seemed genuinely concerned and apologetic about the negative experience I'd had. To ensure I had options for communication about the experience in case I hadn't called yet, he left the chat open for a while so I could get help as quickly as possible.

Judging by my experience today, Patient Support at Curaleaf is top notch.

Regularly updated by email. Comprehensive information. first appointment was thorough. I was immediately put at ease. Possible medication if accepted clearly expla8ned..

PICK ANYONE OTHER THAN Curaleaf, Curaleaf treats the delivery and filling of your prescription as a joke. They leave 7 day windows to fill it then send it dpd, who doesnt let you know when it will be there till half way thru the day so you end up wasting full days on the delivery when they finally decide to fill it. Curaleaf sends you emails saying its dispatched when its not. All the other clinics seem to guarntee next day by 1pm so you dont waste a week wondering if and when you get your meds.

I had a minor problem with DPD but it was really stressing me out and was made worse by DPD staff being unable to resolve it. And then I spoke to Julie at Curaleaf ... all the problems just melted away. Whatever they are paying her it's not enough, she is a brilliant customer service professional. Thanks Julie!

My experience with Curaleaf has generally been positive. The clinicians have been reasonable and helpful, prices are competitive, and I've usually found customer service accessible when I've needed them.

Unfortunately, the pharmacy dispatch service seems to have deteriorated significantly.

Previously, I was impressed by how quickly prescriptions were processed, with medication sometimes dispatched on the same day as payment. My latest prescription has now been waiting for four days without even being dispatched.

For prescribed medication, reliable and reasonably prompt dispensing is important. A delay of several days before the parcel even enters the courier network makes it unnecessarily difficult for patients to manage continuity of treatment.

This is particularly disappointing because the service had previously been very good. I hope Curaleaf addresses whatever is currently causing these pharmacy delays and restores the dispatch standards patients previously experienced.

UPDATE:

Don't be fooled by Curaleaf's response below, publicly asking me to provide further information through Trustpilot.

I supplied the requested information but received no substantive follow-up as a result.

I subsequently raised a formal complaint with Curaleaf myself. To their credit, they have engaged with that complaint, apologised, acknowledged that a delay in receiving medication resulted in a backlog of orders awaiting dispensing, and offered an additional appointment credit as a goodwill gesture.

Unfortunately, the underlying service problems have continued, which is why I have now reduced my original two-star rating to one star.

My FIND-ZAS prescription, paid for on 22 August while I was already running out of medication, missed its estimated final dispatch date of 28 August. I was only informed on that final day that Curaleaf was experiencing a stock delivery delay. By this point, I had already been without the medication for approximately a week.

I have also now experienced a second apparent false DPD delivery attempt. I remained at home all day specifically awaiting my prescription and tracked the delivery throughout. No intercom was used and there was no knock at my door, yet the parcel was recorded as an attempted delivery. This is essentially the same problem I had already reported to Curaleaf following an earlier prescription delivery.

Resolving today's problem involved contacting DPD, then Curaleaf Clinic, and finally Curaleaf Pharmacy. I was advised that another option for future prescriptions would be Royal Mail at an additional £5 charge, despite DPD being Curaleaf's standard delivery provider.

I originally rated Curaleaf two stars because, despite the problems I had experienced, I wanted to recognise the positive clinical side of the service. I have now downgraded that rating because further pharmacy and delivery problems have occurred after those concerns were raised, including a repeat of a delivery issue I had already reported.

Curaleaf is currently investigating my formal complaint, so I will update this review again once I receive their final response.

If your prescription gets lost in post you wait 10 days to have it declared missing then 48 hrs for prescription to be reissued then 2 days to send out waiting for the paper copy then 4 days to land via Royal mail 24 hr tracking its happened a few times leaving you without medication then the call centre staff argue with you like your the problem currently waiting for a prescription that has been approved monday but cant order when i try called up to see why it wouldnt let me order it they said it will be avail when its been approved ... then will take 48 hrs to be sent out then with bank holiday who knows when it will arrive looking into alternative providers moving forward been with you over 12mths and order 70g every month but your leaving me too often and too many gaps in my medication shame really as the consultants are lovely just the call centre is a bit if a power trip especially one lad who ive spoken to on many occassions always the same outcome hes unhelpful argumentative think craigs his name im just going to ask for someone else if he answers in future currently enquiring with medicann after being recommended them a few times who knows if nothing changes il have no option to switch moving forward

I've been a pure relief for over a year and a half most of time.They seem to get things right.But this time they've got it wrong.I'm now waiting for my medication that I put in over a week ago and I still haven't received it.I am now low on my medication and am now worrying about what will happen next
I have now received a delivery date for my medication. It's really funny that you have to put something up on TripAdvisor to actually get your medication to come through. I appreciate they're dealing with lots of customers or patience with the same point where all people and we're all here to try and get along.
Thank you for your relief for your continued patience and support