Curaleaf Clinic Avis 

My experience with Curaleaf has generally been positive. The clinicians have been reasonable and helpful, prices are competitive, and I've usually found customer service accessible when I've needed them.

Unfortunately, the pharmacy dispatch service seems to have deteriorated significantly.

Previously, I was impressed by how quickly prescriptions were processed, with medication sometimes dispatched on the same day as payment. My latest prescription has now been waiting for four days without even being dispatched.

For prescribed medication, reliable and reasonably prompt dispensing is important. A delay of several days before the parcel even enters the courier network makes it unnecessarily difficult for patients to manage continuity of treatment.

This is particularly disappointing because the service had previously been very good. I hope Curaleaf addresses whatever is currently causing these pharmacy delays and restores the dispatch standards patients previously experienced.

UPDATE:

Don't be fooled by Curaleaf's response below, publicly asking me to provide further information through Trustpilot.

I supplied the requested information but received no substantive follow-up as a result.

I subsequently raised a formal complaint with Curaleaf myself. To their credit, they have engaged with that complaint, apologised, acknowledged that a delay in receiving medication resulted in a backlog of orders awaiting dispensing, and offered an additional appointment credit as a goodwill gesture.

Unfortunately, the underlying service problems have continued, which is why I have now reduced my original two-star rating to one star.

My FIND-ZAS prescription, paid for on 22 August while I was already running out of medication, missed its estimated final dispatch date of 28 August. I was only informed on that final day that Curaleaf was experiencing a stock delivery delay. By this point, I had already been without the medication for approximately a week.

I have also now experienced a second apparent false DPD delivery attempt. I remained at home all day specifically awaiting my prescription and tracked the delivery throughout. No intercom was used and there was no knock at my door, yet the parcel was recorded as an attempted delivery. This is essentially the same problem I had already reported to Curaleaf following an earlier prescription delivery.

Resolving today's problem involved contacting DPD, then Curaleaf Clinic, and finally Curaleaf Pharmacy. I was advised that another option for future prescriptions would be Royal Mail at an additional £5 charge, despite DPD being Curaleaf's standard delivery provider.

I originally rated Curaleaf two stars because, despite the problems I had experienced, I wanted to recognise the positive clinical side of the service. I have now downgraded that rating because further pharmacy and delivery problems have occurred after those concerns were raised, including a repeat of a delivery issue I had already reported.

Curaleaf is currently investigating my formal complaint, so I will update this review again once I receive their final response.

If your prescription gets lost in post you wait 10 days to have it declared missing then 48 hrs for prescription to be reissued then 2 days to send out waiting for the paper copy then 4 days to land via Royal mail 24 hr tracking its happened a few times leaving you without medication then the call centre staff argue with you like your the problem currently waiting for a prescription that has been approved monday but cant order when i try called up to see why it wouldnt let me order it they said it will be avail when its been approved ... then will take 48 hrs to be sent out then with bank holiday who knows when it will arrive looking into alternative providers moving forward been with you over 12mths and order 70g every month but your leaving me too often and too many gaps in my medication shame really as the consultants are lovely just the call centre is a bit if a power trip especially one lad who ive spoken to on many occassions always the same outcome hes unhelpful argumentative think craigs his name im just going to ask for someone else if he answers in future currently enquiring with medicann after being recommended them a few times who knows if nothing changes il have no option to switch moving forward

I've been a pure relief for over a year and a half most of time.They seem to get things right.But this time they've got it wrong.I'm now waiting for my medication that I put in over a week ago and I still haven't received it.I am now low on my medication and am now worrying about what will happen next
I have now received a delivery date for my medication. It's really funny that you have to put something up on TripAdvisor to actually get your medication to come through. I appreciate they're dealing with lots of customers or patience with the same point where all people and we're all here to try and get along.
Thank you for your relief for your continued patience and support

Jake at curaleaf is excellent, incredibly helpful and lovely to talk to. Can’t ask for more, he’s helped me with numerous queries and every time he’s been patient and had no trouble sorting out issues or getting me the answers I need. Jake if you’re reading this mate you’re a legend

I’ve used this clinic from day 1 I found them very accommodating Excellent Customer service very knowledgeable fantastic response times. I will definitely highly recommend this clinic.

Was with curaleaf for about a month. Initially seemed good but then cut me off from ordering my full prescription due to approving a change in the cultivar however I had to wait for them and this was at major inconvenience to myself. Don't tell me I can order something when it's system isn't capable of it. I paid £50 for annual subscription and so I'm eligible for a refund. Despite asking on multiple occasions I keep getting fobbed off - my advice is go to a proper clinic who can manage their patients, give accurate advice and somewhere like Medicann is free you don't pay for the appointments. Terrible service and non existent after sales. Keep asking me to review them when I have this issue outstanding so clearly they aren't going to get back to me!! What a scam company.

Delay after delay, slow service and no consistent stock.

Curaleaf used to be a good clinic but it's fallen of a cliff in terms of poor service!!

Great service, good advice from the doctors and consultants. Made my life much better in getting my anxiety under control and arthritis pain much easier to manage and giving me a better life in general. The process is very easy if you have a genuine medical issue helped by cannabis. First Consultancy was great and not stressful. I get my medication delivered by DPD to my door normally 24 to 48 ours after payment mid week

Been with Curaleaf for 2 years now, they used to be good with deliveries usually next day or day after with the occasional delay here and there - don't get me wrong, the people that work there are wonderful and very understanding, but something has changed recently though as they sent out a mass email telling people there will be more delays and up to 2 weeks lead time for orders in the future which is just absurd. Every other pharmacy offers next working day delivery if ordered before certain time. I've been left for almost a week now without my medication because they let me order OUT OF STOCK product and pay for it without telling me and just expect me to wait around for weeks for them to get it back in stock. Even after having it refunded and replaced with a IN STOCK one, it's still not been sent even after multiple days!

They are happy to spend money and resources upgrading their website's UI but then downgrade their delivery service and quality. Curaleaf as a company obviously do not have their priorities straight or the right amount of staff to handle the amount of patients. They send the same pre-scripted excuses and never address your concerns claiming its impossible to achieve, how come other pharmacies can achieve it then? Would recommend using Alternaleaf instead as they guarantee next working day delivery and have all the same medication options and prices.

Curaleaf are still a viable option in terms of the actual medication, appointments and support they provide, they just need to sort their delivery out to match the competition as they have informed me they have no intention of doing so, which is why I sadly decided to switch to a different Clinic/Pharmacy with better turnaround.

Always treated respectfully and employees are extremely helpful at palm beach gardens. Joel really helped with my order making recommendations

I cannot fault the service and care that I receive from Curaleaf. They are a very professional clinic and their staff are really outstanding for being helpful knowledgeable and friendly. Always put your best interests first

Honestly this clinic has saved my life. I was suffering from serious insomnia to the point of it affecting every aspect of my life. I was listened to and provided with the perfect balance of medication. I have since had my first follow up appointment and all is going well. My medication has bee increased for what I can order and any one time to ensure I am never without it. Latest clinicican I spoke to was Nathaniel and he was brilliant. Couldn't recommend this clinic any higher. The whole process from application to prescription was simple and fast. I am now sleeping so much better and my quality of life is improving.

Dr Richard Hazlett spoke to me 19/08/2026 from Curaleaf
He was very helpful and gave me some guidelines to help me

Late consultation. Rushed appointment no empathy or compassion by doctors. Don’t bother, use somewhere else

Sending out absolutely tiny buds for £59 mostly stalk.
Keep asking for 5 star reviews.
Sent me a shitty text message because I am waiting till I get paid before I buy my script. ,,,,🤷🏻‍♂️ telling me how they are going to stop sending my stuff next day like they have in the past and things like that. Disgusting behaviour. 👎👎👎👎👎👎 I'd definitely not recommend. Especially to a New user.

I have an appointment soon. Any further information can be asked then thank you.

I always enjoy my consultations with Sinead O'Hara. I feel she is very polite, friendly, and listens to my concerns and health issues.

been with these guys for 3 or 4 years now, the service just keeps improving as time goes by.

Very disappointing experience with Curaleaf Clinic

I joined Curaleaf expecting a patient-focused service and a reasonable level of choice regarding my prescribed medication. Unfortunately, my experience has been frustrating and disappointing.
I have used cannabis for more than 20+ years and explained that my current THC strength was not adequately helping with my night-time symptoms and sleep. I asked to discuss higher-strength flower and specifically requested products from their formulary, including GPP T31 Gastro Pop, PNZ T30 Pineapple Fruz

Instead of properly discussing the options with me, I was told that the higher-THC flower products could not be prescribed because they were considered too strong. I was then offered an oil product, even though oil is not what I wanted and may contain a higher THC concentration depending on the prescribed dose. I was also offered Lavender Cake at 20% THC, despite already being prescribed Wedding Pop Triangle at 24% THC. This felt like a reduction rather than a suitable alternative.

I was told that changes could not be made without another consultation, and I was not given a clear explanation of the clinical reasoning behind the restrictions. I also wanted to use the Strain Selector so that I could request suitable alternatives without needing a new consultation every time, but this process was not explained clearly to me.
The communication has felt rigid, confusing and unhelpful. As a paying patient, I expected a proper discussion of my treatment needs, transparent reasons for refusing particular products, and practical alternatives that actually matched what I was asking for.
Based on my experience, I would advise prospective patients to carefully compare Curaleaf with other clinics before joining. Make sure you understand their consultation requirements, product restrictions, strain-selection policy, prescription process and the total cost before committing.

My experience may not be the same as every patient’s, but I personally would not recommend Curaleaf based on the service I received.

DO NOT USE Cureleaf, normally they are ok but they have a staff member Craig with 0 customer service training and should not be working in the health department if he don't know how to help or deal with clients I've just had to make a 2nd complaint against him 1st time they done nothing if they do nothing again I'm leaving

A service which is very helpful and professional.