Mangoletsi (Holdings) Ltd Avis 

Never answer the phone. Different department finally answers and promises a call back....
...still waiting.

My son and I visited on a couple of occasions to look at second hand Guilias and eventually took one out on a test drive which was all very well organised by salesman Dave Mullins. He was professional and very knowledgeable about all things Alfa.
After finally deciding on a used car the whole transaction went as smooth as can be from speaking to the girls in Admin, thank you Kerrie, and Dave Mullins salesman.
Great experience and will be back to buy from them again.
Don't understand other poor reviews as we had no issues from seeing car,test drive,part ex, to pick up new car.
All very good from a unique family run buisness that is way better than the usual big dealerships out there.
Real people here not robots.
Keep up the good work Mangoletsi.
Thank you

I wouldn't wish my experience with Mangoletsi on my worst enemy. This dealership has managed to turn what should have been a joyful car ownership experience into an unending nightmare.

I purchased a car from Mangoletsi at the end of August, and what followed has been nothing short of a horror story. I've owned the car for just over a month in total, as it has spent the majority of its time at the dealership due to repeated breakdowns. Since the first breakdown in the end of Sep, I have rarely been able to drive my car (now is mid-Nov!), as it continues to exhibit the same problem over and over again.

What's truly maddening is their inability to fix the issue. Despite multiple visits and what seems like countless attempts at repair, the problem persists. It's as if they're throwing darts blindfolded, hoping to hit the mark. Well, I'm here to say that their aim is abysmal.

If this wasn't frustrating enough, Mangoletsi's customer service is a train wreck. After leaving my car with them for what turned out to be a never-ending saga of breakdowns, I was repeatedly told that a courtesy car was "unavailable", even during lengthy two-week repairs. I would call them dozens of times per day, only to be met with ringing and no response. And if, by some miracle, you do manage to get through, be prepared for the runaround.

They have an incredible talent for promising to "look into the case" and "call back in the afternoon." Spoiler alert: they never do. It's a never-ending cycle of frustration.

In summary, Mangoletsi has turned what should have been a simple car purchase into a never-ending nightmare. If you value your sanity, time, and hard-earned money, please steer clear of this dealership. There are countless others out there that actually value their customers and provide reliable service.

Mangoletsi, you should be ashamed of your complete disregard for your customers. This is an experience I wouldn't wish on anyone.

Rude sales lady talking badly about my daughter in front of her. You’ve had my daughters car for weeks and still not fixed clutch. Lady rude and dismissive on phone she even said you’d had lots of broken down vehicles in which doesn’t give any confidence in your cars!

Still another weak car not fixed!!!!
It’s the clutch you said you had the part in now you say don’t but then you say you do

I spent over £30k on a Jeep but live 25 miles away so service and MOT my vehicle near home. Asked if Mangoletsi could knock off the warning that says oil change required as my garage couldn’t, and they refused, company policy as they can’t check it’s been done. I offered the services sheet showing it had, but sill refused. I had recommended 2 other people to buy from them, won’t do that again.

Disgusting customer service 🤮
Mistakes made by them, no explanation why or accountability.
Incompetence throughout our lengthy, drawn out experience with them. Drawn out due to their lack of knowledge & communication. Avoid at all costs! Hidden costs that they do not explain or reveal until you have driven all the way to their location. We will never return.
So stressful and not as much as an apology or even to take responsibility for all the issues they have caused.

I have to say everyone I have met at mangoletsi have been lovely and very helpful.
I didn’t know which car I wanted and they spent a lot of time showing me cars and test driving a few different ones. They were very patient and willing to go through all the pros and cons.
Once I had decided the process was very smooth. I have never had an issue getting through to services to book in for my fortnightly wash.
In the initial stages when I was test driving - I did have to leave messages for the sales people but I didn’t expect them to be available at all times to speak to me - other customers need their advice too and they are on other test drives but they always got back to me. A big shout out to Joe who was amazing at finding the needle in the haystack! I LOVE my car!! Thank you!

Took delivery of Green Panda 4x4 PJ65YSF on 16 March 2023, delivered with torn interior door panel and far from clean inside or out. During ownership an amber triangle containing an exclamation mark illuminated. At this point let me point out that Mangoletsi have one phone number and a menu system, my experience described below was made all the worse for being at the hands of the menu system. The only menu choice that might get an answer is car sales but that will never be the person who sold you the car but the person you speak to will promise to email that you called! Service reception rarely answer so you have to leave voice mail which never gets replied to. No one takes responsibility or ownership of a problem and nobody appreciates or apologises for the stressful, total lack of service given. Visit 1, they reset the fault log, confirmed it had illuminated (in so doing confirming I wasn't a liar) and said it was related to "oil pressure sensor", told me if it came on again they would replace the oil pressure sensor. It did come back on, visit 2, they replaced the oil pressure sensor (so blame the sensor first), it came back on yet again, suggesting to me that the sensor is working correctly and the fault is elsewhere. Visit 3 they had the car 11 days, apparently they replaced the sensor housing as they detected an earthing issue. On the way home from visit 3 the light came on again. I formally rejected the car on 14th July. At no point did anyone acknowledge or apologise for the awful and stressful experience at their hands. My wife and I spent more time driving that car and our other car back and forth to Mangoletsi, then having to sort out lifts as we both needed a car, as there were never courtesy cars available. Owning a Panda 4x4 was intended to be a fun experience, sadly this one had a fault and Mangoletsi (a main Fiat dealer) were unable to rectify it.

I cannot express enough how I regret ever suggesting to my daughter that she purchase a used Alpha Romeo from Mangoletsi. I thought that I had found her the perfect car, but nothing could have been further from the truth. Whilst I appreciate that cars do breakdown, it is the abysmal service and total lack of any empathy from the managing director down. My daughter’s car has been off the road for mechanical repairs at Mangoletsi for more than 90 days in less than 2 years since purchase, with fault after fault. Mangoletsi customer service is about the worst anyone could ever expect, but this is not surprising when the managing director himself has zero interest in customer service. Despite purchasing an extended warranty and the car being within manufacturers warranty at the time of purchase, there are seldom loaner cars available when my daughter has to return her car for repair after repair and when there is a car available, it is the most basic within its range and nowhere near of the same standard as her own car. My daughters complaints have gone almost entirely ignored for week after week whilst her car has spent weeks waiting for repairs or parts. I blame the ownership of this dealership entirely for the atrocious after sales service, as the staff can only do their best, but with a managing director who hasn’t even the decency to acknowledge any of my daughters issues, then it is not surprising that the service is so poor. I would urge anyone considering purchasing a vehicle from Mangoletsi to go elsewhere if they want any peace of mind regarding the aftercare of a purchase of a new car. Mangoletsi doesn’t even deserve one star.

I have never left a bad review however I absolutely would never recommend this company to anyone.
Absolutely shameful customer service. I have had endless issues with my car since buying it to then be in the garage with them for several weeks at a time each time. Many weeks without them having a courtesy car available even though this is a benefit I have paid for.
This has left me out of pocket having to hire a car elsewhere or cancel my own work when my car has broken down. The breakdown company mangoletsi provide with the membership club is a joke, it once took me over 6 hours to be recovered, stranded on a smart motorway with no hard shoulder late at night. Another time I broke down I found out that mangoletsi had not renewed my breakdown policy so was unable to be recovered.
They have attempted to fix the ongoing issues to only breakdown for the exact same thing days after receiving my car back. Ive complained several times over the year to which no one has ever tried to offer me an alternative deal or compensation, they only want to try and sell me another car to benefit them.
Since writing this review mangoletsi have offered to extend my warranty for 12 months, which I am not happy about because it still leaves me with a car I feel unsafe in. Just a week later, the car has broken down yet again for the exact same issue.
I’m now left in a position where I am stuck with a car I’m terrified to drive or be left in negative equity. Mangoletsi do not care in the slightest, do not return calls or communicate. I would never wish this on anyone.

Enquired about a service including breakdown cover. Woman didn't know about it but said she would get back to me. Have made 3 other enquiries by email and nobody got back to me after a week. Tried phoning several times but service dept always "busy". They are about a mile from us and we were considering a MG4 but won't be going there again (yes we had a car from them some years ago)

Paul Jeffers took the first call from myself as I enquired & from that moment on he ensured my expectations were more than met.

He was excellent in every way required from understanding what I was looking for in a vehicle to finding me that vehicle.

He was excellent and my Abarth is spot on.

He’s a credit to mangoletsi.

Wayne Edwards

I bought a used Audi from Mangoletsi and at the point of agreeing the deal I requested some remedial jobs be completed. Some scratches and a dent and some engine service work. When I picked up the car the bodywork hadn't been done and I found out later that although the engine service work had been completed it was so shoddy that they had left bolts loose and a large coolant hose unattached that led to the car losing all its coolant and breaking down. There were other issues too which reflected shoddy attention to detail, such as scruffily attaching new number plates on top of the old ones instead of doing the job properly and removing the old plates. Furthermore they couldn't/wouldn't send on the correct paperwork. I tried many times to get some resolution but they dont answer the phone and they don't respond to emails. Eventually I ended up paying them an unannounced visit but even that failed to get a full resolution. Finally I mailed them to reject the car and demand a refund and only then did the sales manager Sam Horne get involved. Finally, after much stress, sleepless nights and chasing up I've managed to get it all sorted. But what should have been a pleasurable experience - buying a new car - turned into an absolute nightmare and all seemingly because Mangoletsi just weren't interested once they had sold the car and received payment. Maybe its because it was a used purchase and not one their brand new marques. I don't know but all I will say is if you want to buy a car from Mangoletsi Knutsford do so with eyes wide open and be prepared for disappointment.

I have been looking for a vehicle for some time, me and my partner have been looking all over. I stumbled across this company through Google, my partner then enquired about the vehicle on 11/08 to book a test drive, the people and the car were perfect, so obviously we wanted the car. We struck a deal with Paul Jeffers on the car, the price was great and I got a great price for my part-exchange. The process was so smooth, they serviced my car, ran it through the MOT and completed a 181 point check. the car was ready for collection on 15/08, they wrapped the car in a sheet, so was nice to be unveiled to us, something I have never had before.
Thank you all so much, including Karl for his support in the test drive, on the day.

We had a great experience buying and the service given by Karl was great!

Great experience buying a car.
Thanks Dave, will definitely return when i am ready for my next one.

What a useless waste of my life
Twice now I have had to wait weeks for my vehicle after a mistake made by Mangoletsi. This time I had to cancel a holiday (I tow a caravan using this car). Nobody cares, they are so busy that they have no need to care for you or your problems. And because they are the only local Jeep dealer, nobody has got a choice but to go to them, what a joke.
So after I had to cancel a whole holiday, what compensation did they offer me? £30. Good one, that clearly makes up for it.
If you try and complain the customer service department reply’s with an automated “out of office” 6 days of the week and the service centre manager is conveniently not available when you go in.
I’ve shelled out a lot of money despite being incredibly angry just so I can get the hell out of this depressing, negative pit of nightmares.

Well done Mangoletsi. You are awful.

Back in March 2023 I bought a second hand Stelvio from Mangoletsi. I paid in full and arranged to pick it up two weeks later. I live 4h away so planned a full weekend away in Manchester around the collection of the car, this included hotels, tours and hire car to get there. In the evening the day before I was due to collect they called me to state the car was not ready! This resulted in me having to extend my hire car at my cost or lose all the money I had spent on the weekend. Mangoletsi took the approach of a collective shrug of the shoulders, I would get used to this. I wanted to proceed with the purchase as it was the only one available in the colour combo I wanted, They then took another 5 weeks to get the car ready! When I finally got there, what sat before me was a terribly prepared car. Covered in holograms from incompetent polisher use, The boot button wasn't working, the rear reflector was completely smashed and the rear wheel arch was hanging off. It only had 9 months MOT despite being advertised with 12 months. I only agreed to take the car when they agreed to send me a boot opening button and rear reflector and cover the cost of me having them fitted locally as well as reattaching the rear arch and extending the warranty. It is now July and a full 3 months on from my collection and they have still not sent me the parts and are now also ignoring all emails requesting them. I have bought many cars, from many dealerships and this is hands down the worst experience I have ever had and continue to have. I would 100% advise you look elsewhere.

NEVER USE THIS GARAGE AS OK TAKING YOUR CASH BUY AFTER SALES AS SO SO BAD ........MADE ME CRY THE WAY THEY TREATED ME .....I bought a car Nov 22. A part of the seat was missing I was promised it within a week now July nothing after emails and going to dealer in Knutsford and text after text. Call there a few weeks ago again ( this was a good day as I am disabled and some days can't go anywhere) I was struggling with walking with my stick but went the counter. As my message came up this morning on my car to say my service due. 🙄....WHY as I bought the car with 12 mnts service and I only did 3000 miles since November. Three people were trying to talk to me one man took the service book of my and changed the date to June before. Which to me was really bad i also said I had too have brakes and dics after not even 1,000 miles he waved the receipt I was showing him in my face as he took it off me and said we been coned he continued to do this and someone else joined him . With a raised voice what do you want his name was sam I was getting really stressed and thought I was going to faint I asked for a drink of water but was not offered chair by this time I wobbling on my stick to be asked to go too my car so they could check the part for the 10th time.i took the matter to trading standards then still did not respond. PLEASE BE AWARE ALL GOOD TOO LOOK AT UNTILL YOU WANT AFTER CARE AVOID

Car salesman seemed to be friendly and genuine when we bought our latest car; he promised that it would be ready in pristine condition when we collected it, but this didn’t turn out to be the case, it hadn’t even been cleaned let alone polished. There were marks on the bonnet that he said would be removed but weren’t. Admin fee added to the sale price?! Be careful with these guys is all I can say.