Gala Tent Avis 

We've used Gala Tent before so it was important to us that we came back to you for continuity. On speaking with the team they understood what we were looking for regarding the changes we had to make to our logo and the deadline we were up against for our event at the end of June.

Michael made the process easy regarding the technology with it being on line and appreciated that I was not the most tech savvy person. The suggestions made by Michael regarding the layout made a difference to the look of our gazebo and flags.

Excellent service from start to finish.

I've known about Gala for a long time and know how good their build quality is compared to other companies. I've finally been in a position to acquire a new gazebo, with just a couple of weeks before my next event, and Gala came to mind.

I spent a few days browsing the site, then requested a 'call back' as I was stuck on my decision between various options.

I was swiftly contacted by Mark on the phone, who was able to helpfully answer all my questions and send across all the info I needed. He sent my order across via email, which I paid for and the next day my order was delivered...which is exceptional considering Gala are based down in England and I am based on the edge of the Scottish Highlands!

The whole process was fantastic and stress-free. I will definitely be returning when I need additional items. Thanks guys!

Very helpful staff. Assisted identifying a new canopy for our approximately 20yr old tent frame and facilitated us needing to pay by cheque.

I purchased a gazebo from this company. I was told I’d be able to put this up on my own. I could not do it. So I purchased a compact frame which seemed fine until we tried to put the gazebo up and even with the help of 2 market managers and other experienced market traders it was a struggle. The legs kept coming off, I injured myself in the process of taking it down. Then at 2 separate markets had continuous problems & the manager there said it’s terrible and never to use Gala Tent again. The frame isn’t at all sturdy when the gazebo is up even with heavy weights on each leg. I have emailed gala tent and told them I shall make a complaint and also leave a negative review and this was their response ‘ We have your threatening behaviour recorded on our telephone system and you are ordered to cease and desist any further unlawful activity.
As a precaution Gala Tent now action a cease-and-desist order letter which is attached, a copy has been sent to our solitors. You must respond to avoid any action against you by the authorities.

It was not a telephone call so that is incorrect so I’m presuming they have had telephone complaints from others a lot to already have a letter drafted up!! They also attached a threatening letter. I have spent around £725 on the first gazebo which I was told I should be able to put it up on my own which was a joke. Then spent an additional £346.99 on the compact frame which the legs kept coming off and they had already sent a replacement leg which didn’t resolve the problem. I’m actually in shock and this isn’t good for my mental health. Also ignore the ‘warranty’ they say come with the gazebo it means nothing to them. Please beware. Also noticed they can’t even spell solicitors correctly. Here is the other threatening letter from them.
Dear Jenny 1. This CEASE-AND-DISIST ORDER is to inform you that if you persist actions including but not limited to threatening to leave a damaging review unless Gala Tent agrees to your unreasonable demands. YOU ARE ORDERED TO STOP such activities are a
violation of the law. .. Gala Tent has the right to remain free from these activities as they constitute to
harassment, duress and blackmail. Gala Tent will pursue all legal litigation 3. Again you must IMMEDIATELY STOP and respond in writing that you will STOP such activities. You risk incurring some very severe legal consequences and litigation costs
if you fail to comply with this demand. •. This letter acts as a final waming before Gala Tent pursues legal litigation proceedings against you. At this time no contact has been made to the authorities or
filing a civil lawsuit against you.
5. Gala Tent hopes to resolve any issues and concerns without involving the authorities. Gala Tent does not under any circumstances waive any legal rights or future legal
remedies by sending you this letter.
6. THIS ORDER ACTS AS A FINAL CHANCE TO CEASE YOUR ILLEGAL ACTIVITIES

Please avoid

Having bought our PVC 6x4m marquee in 2021 it stood firm though wind and weather until a freak snow/ice storm in Nov 2024. A large tree branch fell on top and caved it in. However, despite destroying most of the poles, the PVC roof and sides remained intact.
I ordered new metalwork at a very good price and it was despatched the same day. Brilliant firm to deal with etc etc.

Great product well made delivered on time

These tents are really good had mine for 5 years been up all weather so was time to replace it highly recommend these great value for the money.

I have bought marquees and gazebos from “Gala Tent” over the past 10 years.
As always, the service is excellent. Fast delivery and a competitive price. I would recommend getting whatever you need from them.

Service and quality and after sales experience was good also the fact if you wish to go and see the quality and how tents and gazebos work you can just ring up and ask . One thing that they do need to sort out is an area on site to show off everything properly and invite customers down on a Saturday when they maybe not working

I couldn't be happier with my Swisstrax Ribtrax Pro floor tile supplied by Gala Tent Ltd. They have completely transformed my garage into a clean, professional space. These tiles are worth every penny, and I highly recommend contacting Alex Cox and Ryan Bracha, who made the process effortless from the initial design to the speedy delivery.

Easy to order replacement parts. Needed replacement canopy arrived in matter of days
Excellent service , staff and products

Needed spares for a damaged Gazebo, spares supplied promptly for much less than a new one. Now up and running as good as new.

OUTSTANDING!!
I bought a 3m x 3m ‘pop-up’ gazebo with the ‘Pro-40’ frame.
Before the purchase the company was easy to call(they even had a call back service if there was a queue). The guy was super friendly and helpful and clearly passionate about their design and build of the gazebos.
I replaced an old traditional pop-up with a thin flimsy square steel frame, and the new one is super strong 40mm hexagon aluminium. It’s SO solid!! Clearly over-engineered to cope with the elements and designed to last. Despite its obvious strength it’s still light and easy to lift.
Although it should probably be put by 2 people, I managed it on my own with a bit of ‘wiggling’ to get the frame extended upwards and outwards.
The cover was then secured using the central fastener, strong anti-slip Velcro on the corners and some tightening buckle straps in the middle of the beams.
My old gazebo had some rubbish push-in dome pins to adjust the height of the legs that were hard to get at but this has chunky ring pulls that are sprung. Perfect!

I’m so impressed with this gazebo. Although it’s just for my garden I’ve seen Gala Tents branding used by lots of market stall holders too, and now I know why.
It’s also nice to see a British company producing something so good.
Well done Gala Tent. 🏆

Shopping made easy with helpful and knowledgeable staff.

I ordered a gazebo after my old farmers market one had seen better days, as I trade on my own I wanted something easier and lighter .
I was promised an amazing gazebo with a sprung action roof , lighter and easier.
Last weekend 04/05/25) I decided to get the roof on with my daughter.
The spring action on the roof did not do its job, the pull out pegs were very stiff as was the whole gazebo .
I went and bought an easier, cheaper (£250) one for the next day trading.
I asked to return this gazebo as it was not fit for purpose. The company took no interest in my return stating I have to sort it out myself and at my cost 😳
As a company that sells gazebos I could not believe I could not return it through them, of course I expected to pay p&p .
The gazebo weighs 40 kg and I had great difficulty in finding someone to return it . It’s cost me £150 to send it back, a huge loss for something that didn’t match up to their expectations
They say they are the best, clearly not with such shocking aftercare are
Be very careful when buying from this company, do some research first as I’m sure their are much better places who will be much more helpful

Fantastic, professional and helpful, a pleasure to deal with

Great product. Good quality and build. Would recommend.

Brilliant being able to buy additional / replacement parts to extend the life of our marquee
First class sales service from Alex to make sure the correct items were purchased.

Great choice of products on the website. I bought some large steel pegs to secure a garden structure and they were perfect for the job. Great service and delivery.

Fantastic service. Received the car port the next day. I am really pleased with the quality, it exceeded expectations. The frame work is substantial and the roof is very heavy duty. Great bit of kit.