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Lisez les avis des autres

Noté 5 sur 5 étoiles

Fantastic service from beginning to end. The team were super helpful and we can't fault them. We ordered our products on the Monday and they were with us on the Wednesday. You can't ask for better tha... Voir plus

Noté 5 sur 5 étoiles

Fantastic product and great friendly customer service. About 20 years ago I purchased a 3x3 meter pink n purple gazebo for my puppet workshop activities , but latterly it’s been used for festival... Voir plus

Noté 5 sur 5 étoiles

I ordered 6-off pole storage bags to replace the original cardboard packaging. Very good product, well made, and excellent service from Gala. I even got an extra one foc 🤫.

Noté 5 sur 5 étoiles

Not only does this company provide high quality gazebos and canopies, but their customer service is excellent too. Our cycling club needed a personalised canopy for an event that was taking place with... Voir plus

À propos de l'entreprise

  1. Fourisseur de construction de jardin
  2. Constructeur de kiosques/pavillons de jardin
  3. Service de location de chapiteaux

Écrit par l'entreprise

Gala Tent is the UK’s leading ISO 9001 certified supplier of high-quality commercial marquees, pop-up gazebos, and event equipment. Since 1999, businesses, event organisers, and homeowners have trusted us for our durable, innovative structures, including patented marquee designs and robust pop up gazebos. Our products are perfect for weddings, corporate events, markets, and more. We offer next-day delivery, custom printing & branding, extensive warranties, and a full range of spare parts to keep your event running smoothly. Gala Tent is committed to exceptional quality management and sustainability, using eco-friendly materials and energy-efficient processes to deliver the best service every time.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

1 k avis

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1 étoile

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A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,7

Tous les avis

(1 017)

95 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Always a great company to buy from

Always a great company to buy from! I’ve been ordering for over 2 years and they’ve always got time for customers when you need to speak to them but ordering online is also really easy. I’ve recently had an issue with a product and they’ve sent out a new one for me straight away! Will continue to order from here as long as my business is still running

20 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

I cannot express the level of fantastic…

I cannot express the level of fantastic service I received from the staff Darren was particularly helpful in a video call when I was struggling and every other member of staff was willing to accommodate all my questions and come up with solutions by far the best service I have had in a very long time thanks guys x

13 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

4M x 6M PVC Marquee

I purchased a 4M x 6M PE marquee 5 years ago which we used without any issues at all on more than 10 occasions over the years. I've now passed this marquee onto my son and purchased a PVC version.

Have used this marquee over Xmas in our back garden for family get together's. Has to be said, its AWESOME. This is a quality product.

30 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Marquee

Marquee ordered and delivered on schedule. Service has been outstanding from both the sales teams and service teams.

15 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

⭐️⭐️⭐️⭐️⭐️

Brilliant company to work with! Nothing was too much trouble. Particularly for Julie R who sent us complimentary parts through a year or so after purchase.

Thanks again!

3 décembre 2024
Avis spontané
Noté 4 sur 5 étoiles

Faulty materials replacements

Although disappointed that two of the plastic truss caps on the Gala Compact Pro 40 cracked during the course of six months of fairly light use since purchase (and a two others were discovered to be cracked on original delivery), on both occasions replacement parts were quickly and efficiently provided FOC when the GALA team was contacted. These arrived by post the following day.

27 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Quality product and excellent service

Darren gave me excellent advice as to the best gazebo suitable for my SMART Mobile Car repair business. The gazebo arrived within 2 days of me ordering it. I am delighted with the quality of the product as it is extremely well made and definitely suitable for purpose. Delighted!

7 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

An excellent company and product and…

An excellent company and product and It’s truly British
All their videos and support is excellent
I was on my own and put up the 4m x 6m Elite in 3 hrs with a little music in the background to help me along.
This product may well outlive me.

12 novembre 2024
Noté 5 sur 5 étoiles

Customer service is friendly and…

Customer service is friendly and helpful, gives good advice too. Quick delivery and products are good value for money. We use our marquees nearly all year round and they can deal with the weather. We have the marquee lights too and they are bright enough to light up the inside. Highly recommend this company.

28 octobre 2024
Noté 1 sur 5 étoiles

Destroyed in under a month with zero set up help also

We had our tent for less than a month before the wind destroyed it. It was so bent in on itself that we needed to cut it apart as bolts all twisted. Unfortunately we never received any instructions, the cartoon YouTube video wasn’t very clear and there was no aftercare such as taking walls off in high winds or any other advice. Before it was destroyed, there was large pools of water on multiple spots on the roof. Terrible experience for us and a £5300 mistake

21 octobre 2024
Avis spontané
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Réponse de Gala Tent

Dear Jack,

Thank you for getting in touch and sharing your experience with us. We're genuinely sorry to hear about the issues you encountered with your marquee and the unexpected damage it sustained. We completely understand how frustrating and disappointing this must be, especially after such a short time of use.

We always strive to provide comprehensive support, and while we offered setup guidance through videos and phone assistance, we sincerely apologise if this fell short of your expectations. We also regret that the FaceTime call scheduled for the Monday after the storm could not happen in time, as the storm arrived earlier than expected. Unfortunately, it seems that Storm Ashley, with wind speeds reaching up to 81 mph in your area, likely caused the damage. We know that even the best-secured marquees can struggle under such severe weather conditions, which highlights the importance of careful site assessment and proper anchorage.

We completely understand that not every customer will be familiar with the specific requirements of maintaining a marquee during extreme weather. While we are unable to cover weather-related incidents under warranty, we would still like to offer our assistance. We’d be more than happy to provide support with any replacement parts you may need to get your marquee back in working order.

Thank you once again for sharing your feedback. If there’s anything further we can assist with, or if you have any additional questions, please don’t hesitate to reach out. Our team is here to help and to ensure you feel fully supported moving forward.

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