The engineer (Dylan Williams) was extremely helpful. He was very thorough in his work checking the system and made some adjustments to 2 of the room monitors, as I’d had problems with spiders setting... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Dillon, the service engineer for Secom plc was very polite and was thorough in his work.
L'entreprise a répondu
Secom Security Engineer arrived on time. Checked thoroughly that the Alarm System is working properly for its annual maintenance inspection. The Engineer asked if I had any questions or concerns with... Voir plus
L'entreprise a répondu
Sorry for the late post. This review is in relation to our annual service/maintenance visit on 7th April 2025 by Jermaine Stephenson who is outstanding as a professional and as a gentleman. His knowle... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de surveillance
- Fournisseur d'alarmes incendie
- Magasin d'équipement de sécurité
- Agence de sécurité
- Installateur de systèmes de sécurité
- Fournisseur de systèmes de sécurité
À propos de SECOM Plc
Écrit par l'entreprise
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Coordonnées de contact
52 Godstone Road, CR8 5JF, Kenley, Royaume-Uni
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4,7
Excellent
3 k avis
Demande des avis aux clients
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Excellent service…
The Secom engineer arrived on schedule and was professional, efficient, and friendly. Excellent service in every respect. Thank you.
10 septembre 2025
Réponse de SECOM Plc
Good morning
We're happy to hear that the engineer was professional, efficient, and friendly and that you received excellent service. Thank you for your positive feedback; we appreciate it.
Kind regards.
Lorraine.
Friendly efficient and knowledgeable…
Friendly efficient and knowledgeable engineer
10 septembre 2025
Réponse de SECOM Plc
Hi Mr Curtis,
Thank you for your five star rating.
We're happy to hear that the engineer was friendly, efficient, and knowledgeable.
Thank you for your positive feedback; we appreciate it!
Kind regards
Dave.
Routine Alarm system check
Engineer was pleasant and respectful. Was knowledgable and thoroughly checked system, Informed and reassured me that system was working satisfactorily.
10 septembre 2025
Réponse de SECOM Plc
Hi Mrs Thompson,
Thank you for your five star rating.
We're happy to hear that the engineer was pleasant, respectful, and knowledgeable! We appreciate your feedback and are glad the system check provided reassurance.
Thank you!
Kind regards
Dave.
Didn’t do a full servos never cheaked…
Didn’t do a full servos never cheaked the garages and they are on the system admitted it was the first time he had been but should be on the paper work
10 septembre 2025
Réponse de SECOM Plc
Hi Maureen,
Thank you for your three star rating.
We appreciate your feedback and regret that the service did not meet your expectations on this occasion.
We'll review your feedback with the regional management team to see what happened on this visit.
Thank you again.
Kind regards
Dave.
Poor technical support
Poor technical support, never turn up when agreed, don’t understand the system, take days sometimes to fix issues. At best platitudes and apologies but no solutions or compensation. My friend has the same system with a different supplier and has not had a support issue yet
4 septembre 2025
Avis spontané
Réponse de SECOM Plc
Good morning
We appreciate you taking the time to share your experience. We're sorry to hear that the service received did not meet your expectations. So that this can be fully reviewed please can you email: customerservices@secom.plc.uk with your full name and address including postcode along with the contract number if known.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Hi Carolyn
We're happy to hear that the engineer was punctual, pleasant, and efficient. We appreciate you taking the time to leave us this positive feedback and will ensure it is passed on.
Kind regards.
Lorraine.
Excellent engineering visit.
The engineer turned up on time, was polite and very respectful. He was very thorough and efficient, taking time to explain things and answer any questions we had. Probably the best visiting engineer we have had since the system was installed.
27 août 2025
Réponse de SECOM Plc
Hi Raymond
We're happy to hear that the engineer's visit was a positive experience. We appreciate your feedback regarding their punctuality, respectfulness, thoroughness, and ability to explain the system. It's great to know this was the best visit since installation.
Kind regards.
Lorraine.
Maintenance engineer bisit
Maintenance engineer came on time, was thorough and efficient and very courteous.
20 août 2025
Réponse de SECOM Plc
Good morning
We're happy to hear that the maintenance engineer was on time, thorough, efficient, and courteous. We appreciate you taking the time to leave us this positive feedback and will ensure it is passed on.
Kind regards.
Lorraine.
The young man who came was very polite…and considerate.
The young man who came was very polite and considerate, he explained all that he did .
And also ordered me 5 new alarm fobs
As all mine have broken.
Thank you
13 août 2025
Réponse de SECOM Plc
Hi Lisa
We appreciate you taking the time to share your positive experience. We're happy to hear that the service was considerate and thorough, and that new alarm fobs were ordered for you.
Kind regards.
Lorraine.
Our service was carried out efficiently…
Our service was carried out efficiently by a very polite and courteous engineer who was on time and gave good advice.
13 août 2025
Réponse de SECOM Plc
Hi Richard
We're happy to hear that our engineer delivered efficient service, was punctual, and offered helpful advice. We appreciate you taking the time to share your positive experience and your feedback will be shared with the engineer and his manager.
Kind regards.
Lorraine.
The Engineer was very thorough
The Engineer was very thorough and continued to try to find a solution to the problem. However, he was unsuccessful as the Secom office was unable to find or reset the password remotely.
14 août 2025
Réponse de SECOM Plc
Good morning
We appreciate your feedback and are sorry the engineer couldn't resolve the password issue. As this was a maintenance engineer, a free of charge call has been arranged for a reactive engineer to attend on 22nd PM and reset the password.
Kind regards.
Lorraine.
Good servicevas always. .y polite and completed…
On time,quietly polite and completed the maintenance work quickly and efficiently.
13 août 2025
Réponse de SECOM Plc
Hi Clive
We're happy to hear that our maintenance work was completed quickly and efficiently, and that our service was on time and polite. Thank you for your positive feedback which is greatly appreciated.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Hi Mrs Brockwell
We're happy to hear that you found our service punctual, effective, knowledgeable, and friendly. Thank you for your positive feedback which is greatly appreciated and will be passed on.
Kind regards.
Lorraine.
Person turned up on time
Person turned up on time, was extremely pleasant and was very efficient.
7 août 2025
Réponse de SECOM Plc
Hi Mr and Mrs Llorente
We're happy to hear that the person arrived punctually and provided efficient service. We appreciate you taking the time to share your positive experience and will ensure your feedback is passed on.
Kind regards.
Lorraine.
Happy days.
A no nonsense, professional service with excellent communication throughout. Highly recommended.
5 août 2025
Réponse de SECOM Plc
Good afternoon
We're happy to hear that you received professional, no-nonsense service with excellent communication. Thank you for your recommendation and positive feedback; we appreciate it and will pass on your kind comments.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Hi Mr Pollock
Thank you for your review and for the wonderful feedback about our engineer which will be passed on.
We understand your frustration regarding the 9-hour arrival window. While we were advised that you were available at any time on the agreed date, for future maintenance visits, we can absolutely offer you a more specific AM slot (between 8:30 and 12:00) or a PM slot (between 12:00 and 17:00). Please just let us know your preference when you schedule your next visit, and we'll be happy to accommodate a narrower window for you.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Hi Mr Morar
We're glad you found our service punctual and courteous. Thank you for your feedback which will be passed on.
Kind regards.
Lorraine.
Engineer did all he could and tried…
Engineer did all he could and tried several different methods to see if it would make any change. He explained each step
31 juillet 2025
Réponse de SECOM Plc
Good afternoon
We appreciate you sharing your positive experience. We're glad the engineer was thorough and explained each step. Thank you for your feedback which will be passed on.
Kind regards.
Lorraine.
Very friendly engineer
Very friendly engineer, who took great care to check everything. However was unable to reset the clock. probably not his fault but could not get advice from office.
30 juillet 2025
Réponse de SECOM Plc
Good afternoon
We appreciate your feedback and are glad the engineer was friendly and thorough. We regret that they couldn't reset the clock and that our office couldn't provide immediate assistance. We'll review this to improve our support.
Kind regards.
Lorraine.
Great service and very knowledgeable staff.
Great service and very knowledgeable staff means that our system is always well maintained.
21 juillet 2025
Réponse de SECOM Plc
Hi Peter
We're happy to hear that our knowledgeable staff provide great service and well-maintained systems. Thank you for your positive feedback; we appreciate it.
Kind regards.
Lorraine.
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